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“Good for a short stay”

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Holiday Inn Express Windsor
Ranked #7 of 18 Hotels in Windsor
Stafford, England, United Kingdom
Level 3 Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Good for a short stay”
Reviewed 29 August 2013

I stayed here with my girlfriend & daughter on the LEGOLAND Windsor package that the hotel offers, whereby you get 1 night in the hotel plus access to the LEGOLAND resort on both days either side. This costs £196 altogether, which includes breakfast at the hotel. Not a bad deal.

The hotel itself is 10 minutes from the resort so very handy for the reason we booked it. The reception was nice (although we had to wait a while to get the tickets and check in), and it appears to be in good condition.

The room itself was well maintained and the facilities were as you'd expect for this type of hotel. The mattresses were a little soft for our liking and the air-con was pretty weak, but the shower was very good and it was a nice quiet room (on 1st floor) with a TV, plus the usual offers of Wi-Fi, etc.

The breakfast was all-you-can-eat, though it's not as good as the Premier Inn one. The only hot foods you can have are sausages, baked beans and scrambled egg - not as varied as other hotels. There was also fruit, cereals, pastries and a coffee machine. But again, Premier Inn has more choices.

There is a secure basement car park under the hotel, but it's pretty small and a bit tight (especially if you have a large car). But there's plenty of surrounding streets you could park on if needs be.

Overall, we felt we'd got a good hotel for the price we'd paid. I'd definitely recommend the LEGOLAND package if you have a kids and want to visit the resort and stay nearby. The fact that you get a hotel and 2 days' access to the resort for £196 is pretty good in my mind!

  • Stayed August 2013, travelled with family
    • Value
    • Location
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Helpful?
Thank Pete C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHIEXWindsor, General Manager at Holiday Inn Express Windsor, responded to this review, 31 August 2013
Dear Madam,

Further to your recent stay at our hotel, we thank you for your feedback.

We are delighted the experience met your expectations and that you enjoyed your stay at the hotel. Please be assured that all your positive comments will be shared with the team.

Thank you once again for your feedback and we look forward to welcome you back to the hotel in the very near future.

Yours sincerely
Gehan.J.Dias-Bandaranaike
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
  • Rooms
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  • Value
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English first
Durham, United Kingdom
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 27 August 2013 via mobile

An express hotel. As expected these kind of hotels provide a good standard of accomodation a basic but satisfactory breakfast and provided us the location we wanted, other hotels could not provide family accomodation at a reasonable price. the staff were all very obliging and metlu our demands for extra bedding very promptly and were helpful when questioned. Overall location meant more than a luxurious hotel outside of the area and ensured we had an enjoyable break.


  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 190832Dawn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHIEXWindsor, General Manager at Holiday Inn Express Windsor, responded to this review, 31 August 2013
Dear Madam,

Further to your recent stay at our hotel, we thank you for your feedback.

We are delighted the experience met your expectations and that you enjoyed your stay at the hotel. Please be assured that all your positive comments will be shared with the team.

Thank you once again for your feedback and we look forward to welcome you back to the hotel in the very near future.

Yours sincerely
Gehan.J.Dias-Bandaranaike
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wigan, United Kingdom
Level 6 Contributor
118 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 22 August 2013

I stopped here on a rewards night with my son as a convenient location on the way to Wembley Stadium for the community shield game. On arrival I was fortunate to get the last underground free parking space which was most convenient and I did feel my car was safe there.
The young lady who checked me in was polite, friendly and helpful although it was 9pm and the place was very quiet.
The room was clean, comfortable and in good repair which is all I was expecting and as my son had no moans or groans it must have been OK.
Breakfast the following morning was busy but the food on offer for a free breakfast was good enough with nothing that would make me complain.
The best feature for the hotel must be the location, just on the edge of Windsor within easy reach of all the attractions but at a price which makes it most attractive.
I wouldn't stay here for an extended stay and I wouldn't expect more than an average 3 star hotel so overall for what it was it was worth the rating.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 429SteveP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHIEXWindsor, General Manager at Holiday Inn Express Windsor, responded to this review, 23 August 2013
Dear Madam,

Further to your recent stay at our hotel, we thank you for your feedback.

We are delighted the experience met your expectations and that you enjoyed your stay at the hotel. Please be assured that all your positive comments will be shared with the team.

Thank you once again for your feedback and we look forward to welcome you back to the hotel in the very near future.

Yours sincerely

Gehan.J.Dias-Bandaranaike
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 17 August 2013 via mobile

On arriving here we were stood waiting at the reception for 15 min while a very unconfident receptionist booked in a family, no other staff members were asked to help out.
On arriving in our room it was very small and cramped but granted it was clean.
The soundproofing in the room was terrible as the guests in the room above were very inconsiderate and were banging around for a good 2 hours when we were trying to sleep.
The breakfast was terrible,there seems to be no personal touch in these kind of hotels, will never stay here again, i do not recommend this hotel.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ntrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHIEXWindsor, General Manager at Holiday Inn Express Windsor, responded to this review, 23 August 2013
Dear Sir/Madam,

Thank you for your recent review and feedback. I am sorry your stay was disappointing. We welcome all comments to help us continue to offer a good service. We are currently looking into our Breakfast offering and will be looking into ways of improving the quality.

I hope we are able to welcome you back under more favourable circumstances, with the possibility of proving our improved service.
Yours sincerely
Gehan.J.Dias-Bandaranaike
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Windsor hotels

Yorkshire
Level 5 Contributor
47 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 14 August 2013 via mobile

Stayed here for one night to see the Order of the Garter in Windsor. Great location, lovely clean room, new bathroom. Nice breakfast. Only downside parking limited and car park not fully operational when we were their. Another minor downside is the hotel is over heathrow flight pass so from 4am every 10mins it's planes planes and more planes lol and the noise can be quiet bad. Apart from that it was a decent hotel x

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank YorkshireSummer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHIEXWindsor, General Manager at Holiday Inn Express Windsor, responded to this review, 23 August 2013
Dear Madam,

Further to your recent stay at our hotel, we thank you for your feedback.

We are delighted the experience met your expectations and that you enjoyed your stay at the hotel. Please be assured that all your positive comments will be shared with the team.

Thank you once again for your feedback and we look forward to welcome you back to the hotel in the very near future.

Yours sincerely

Gehan.J.Dias-Bandaranaike
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Meath
Level 4 Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 13 August 2013

Recently stayed here for three nights with my husband and two little boys. On first impressions we were pleased as it appeared spotlessly clean and had been freshly painted / decorated. The lounge / lobby/ bar area, though small was aesthetically nice and enhanced by a large outdoor seating area. We stayed during the month of July when the weather was exceptionally warm so this was greatly welcomed on returning to the hotel in the evening. Our room was adequate for the purpose of our trip. It comprised of a double bed, -uncomfortable- a double sofa bed and ensuite toilet and shower. There was very limited storage and hanging space for luggage and clothes. The air conditioning system was excellent though.
The first morning however there was a foul smell of sewerage in our ensuite. We reported it but it was as bad the next morning. As there were no free rooms available we had no choice but to stay in the same room. Thankfully it appeared to be rectified by that evening and we had an odour free last morning.
The food in the hotel was of a very poor standard. Breakfast was just about ok but by our third morning we couldn't face it so dined elsewhere. The dinner menu appeared reasonable but really what was presented on our first evening was only what could be described as abysmal. We had dinner out every night from then on.
Sad to say that overall we were very disappointed with our stay here. The hotel offered very poor value for money and we would not recommend it to others. Thankfully the weather was amazing so we were literally only in the hotel for sleep purposes.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FrankyMeath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHIEXWindsor, General Manager at Holiday Inn Express Windsor, responded to this review, 23 August 2013
Dear Guest

Thank you for your recent review and feedback on your stay. We welcome all comments to help us continue to offer a good service. We are sorry that you had to endure this during your stay.
We are currently looking into our Breakfast offering and will be looking into ways of improving the quality.

I hope we can welcome you back under more favourable circumstances and hope that you would return. Please contact our reservations department onsite should you be looking to stay again and we will be happy to help.

Yours sincerely
Gehan.J.Dias-Bandaranaike
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gurugram (Gurgaon), India
Level 5 Contributor
59 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 12 August 2013

We fell in love with this hotel at first sight. It is a clean hotel with very good services. The only downside is the breakfast which is tasteless and same everyday. Lovely bar and dining area. The local shops and market place is very accessible. There are a lot of restaurants nearby, in case anyone wants a change from the hotel meals which are not too bad.
The staff members are very helpful.

Room Tip: Choose a room overlooking the main entrance
See more room tips
  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sheilasarkar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHIEXWindsor, General Manager at Holiday Inn Express Windsor, responded to this review, 23 August 2013
Dear Madam,

Thank you for sharing your valuable comments. We are sorry that you found our ‘breakfast’ to be of a poor quality. Please be assured that we are doing everything we can to improve your ‘Breakfast Experience’.
We are currently looking into introducing Fresh Eggs & Bacon to our Breakfast Buffet, offering. This should further enhance your overall experience the next time you visit us.
Thank you for recommending us and we look forward to welcome you back soon.

Kind Regards
Gehan.J.Dias-Bandaranaike
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Windsor

Property: Holiday Inn Express Windsor
Address: 71 Alma Road, Windsor SL4 3HD, England
Phone Number:
Region: United Kingdom > England > Berkshire > Windsor and Maidenhead > Windsor
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
Ranked #7 of 18 Hotels in Windsor
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express Windsor 3*
Number of rooms: 58
Reservation Options:
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