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“Excellent location”

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Holiday Inn Express Windsor
Ranked #7 of 17 Hotels in Windsor
Dublin, Ireland
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Excellent location”
Reviewed 11 June 2014

Good value hotel well-located in Windsor. About ten mins walk into Windsor itself, and about ten mins taxi to Legoland. As a family of four with 2 children aged 9 and 7, we stayed here for Legoland. Friendly polite staff.

Room Tip: Sofabed for the children is not very comfortable but grand if you're only staying a couple of ni...
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Caroline B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHIEXWindsor, General Manager at Holiday Inn Express Windsor, responded to this review, 14 June 2014
Dear Madam,
Thank you for your feedback which we very much value. We look forward to welcome you back.
Best Regards
Gehan.J.Dias-Bandaranaike
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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539 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (101)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
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  • Any
English first
Coventry, United Kingdom
Level Contributor
39 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 10 June 2014

Great hotel that is better than express by a long way.

18 months old but feels newer, lovely rooms & great bathrooms. (Fantastic shower.)

The breakfast was fine & lounge area was lovely, sunny & airy. Patio is available if you fancy your breakfast alfresco!

Friendly staff & easy parking underground at £10. a night.

Room Tip: A 15 minute walk to town some lovely houses to look at en route and if going to Windsor races take t...
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Louisc57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHIEXWindsor, General Manager at Holiday Inn Express Windsor, responded to this review, 14 June 2014
Dear Louis,
Thank you for your feedback which I will share with my team. We look forward to your return.
Best Regards
Gehan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oslo, Norway
Level Contributor
97 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 7 June 2014

New hotel, but starting to get worn some places. New small bar and restaurant. Staff eager to tell all is new. New staff too? Perhaps not so seasoned. We had problems with our stay due to a mistake from the staff, and instead of giving us a credit on our bill, we were given a voucher with credit points for a future stay. When I pointed out I might never come back I was met with a raising if the shoulders and the eyebrows. Not very inviting. So if you are up for a gamble, it´s a place for you. They do have clean beds, and they are very, very proud of it.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Trond B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHIEXWindsor, General Manager at Holiday Inn Express Windsor, responded to this review, 9 June 2014
Dear Sir,
Thank you for your feedback. Please be assured that issues you have raised will be looked into, taking into consideration training needs. We hope that this isolated incident does not keep you away from us but give us the opportunity to serve you better during your next visit.
Best Regards
Gehan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aberdeen, United Kingdom
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 June 2014

We stayed at this hotel last weekend for 3 nights as we were in windsor for a charity bike event.

Pro's
Room was clean and modernly decorated
10 min walk to town
Quiet
Beds were comfortable

Cons
There was lack of staff to cover the restuarant / bar, reception area
Staff were rude
Hairdryer broken in one of the rooms.
It was indicated on the tv that the fire alarm was to go off on monday morning. When we asked at reception what time that would be, the girl didnt have a clue and then said...it will be in the afternoon.
The breakfast plates / mugs were dirty
The hot food served at breakfast was cold, the croissants were rock hard.
We had dinner on the first night, but the service was terrible, so we ate out for the rest of the time.

If you are staying for one night it was fine, however, I would eat elsewhere.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vicky_reid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHIEXWindsor, General Manager at Holiday Inn Express Windsor, responded to this review, 9 June 2014
Dear Madam,
Thank you for your feedback. I am sorry that you feel that our service levels were poor. Please note that your comments will be looked into in detail and dealt with accordingly to ensure that processes are followed in detail.
Best Regards
Gehan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sevenoaks, United Kingdom
Level Contributor
285 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed 4 June 2014

Room was clean and we got a reasonable rate. Although there is an underground car park its first come, but there is parking at the rear of hotel, a pay & display. As we were in Windsor for a charity bike event the hotel didn't have a problem with me storing my bike in the room. Although car park is secure there is no where to lock bike to. Breakfast is ok but don't leave it til nearly 10 as we did, not much left!

Room Tip: 3rd floor, no one above you...less noise
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MichH43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHIEXWindsor, General Manager at Holiday Inn Express Windsor, responded to this review, 9 June 2014
Dear Sir,
Thank you for your feedback. We look forward to welcome you back.
Best Regards
Gehan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle upon Tyne, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 June 2014 via mobile

Stayed for 3 nights to visit Windsor and London with my hubby and 10 year old daughter. Room clean and beds are so comfy (better than Premier Inn), modern bathroom with a great shower. Had a family room, so a bit compromised on space but weren't really in the room very much apart from sleeping!

Breakfast could be a bit better, some bacon to go with the sausages would have been nice and the area was a little congested where you got the food from.

All in all though, couldn't really fault the hotel or location. 10 minute walk into town. Would recommend for a short stay and I would have no hesitation in coming back.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jakgaff69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHIEXWindsor, General Manager at Holiday Inn Express Windsor, responded to this review, 2 June 2014
Dear Sir/Madam,
We are glad you enjoyed your stay with us and look forward to welcoming you back to the hotel. Please call the hotel direct for your next booking.
Best Regards
Gehan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rogiet, United Kingdom
Level Contributor
154 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 28 May 2014

We stayed at this hotel for two nights as we were attending the BMW PGA Golf Championship at Wentworth.

Pros

Location of hotel to venue.
Location of hotel to centre of Windsor.
The standard of room was very good.

Cons

Cold scrambled egg and beans at breakfast. No sausages were available as per
menu. Croissants were rock hard. Despite complaining to staff it was not
rectified.
We had no stock of coffee/ milk in room upon arrival. Again complained to staff
to little effect.

To the credit of the hotel we received a refund for the car parking (£10 per night!) but the
standard of breakfast was very poor along with the coffee facilities within the
room. We only ate the one morning as we had lost confidence in the quality of the food and ate elsewhere.

Room Tip: I would suggest all rooms would be of a good standard.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank keitharmstrong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHIEXWindsor, General Manager at Holiday Inn Express Windsor, responded to this review, 4 June 2014
Dear Sir,
Thank you for your feed back. We are sorry that you felt let down by our breakfast on this occassion. Please be assured that this is not the norm of our usual hotel standards. We hope you give us the opportunity to showcase our standards at the hotel in the very near future.
Best Regards
Gehan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Holiday Inn Express Windsor

Property: Holiday Inn Express Windsor
Address: 71 Alma Road, Windsor SL4 3HD, England
Phone Number:
Region: United Kingdom > England > Berkshire > Windsor and Maidenhead > Windsor
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
Ranked #7 of 17 Hotels in Windsor
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express Windsor 3*
Number of rooms: 58
Reservation Options:
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