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Clarion Collection Harte & Garter Hotel & Spa
Ranked #8 of 17 Hotels in Windsor
London, England, United Kingdom
Level Contributor
129 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Lovely”
Reviewed 19 January 2014

I paid £180 for a weekend in this hotel.

Our room was lovely and if you looked out the window there was a partial castle view. The bar downstairs in lovely.

The room was beautiful and comfortable. The bathroom was clean but needs a bit of updating. The towels were large but quite thin and didn't feel luxurious.

The only real downside is the spa. It isn't really a spa and costs £15 a head. There aren't any loungers to relax there is really just a jacuzzi, steam room and sauna. It feels a bit of a rip off.

All in all the location is good and the price is good. Great for a weekend away.

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Missmairw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHarteandGarter, General Manager at Clarion Collection Harte & Garter Hotel & Spa, responded to this review, 20 January 2014
Thank you for writing a review and I was pleased that your room was comfortable and you found the bar downstairs lovely. There is a charge for using the spa on (Fri,Sat,Sun) for residents £15. This includes the Jacuzzi/hydro pool, sauna and steam room. You can also book treatments with the therapists if required and always advisable to do this prior to arrival. I was pleased that you felt overall that the hotel was a good place to stay, in a good location as a reasonable price for the weekend. I hope that you will stay with us again on your next visit to Windsor.

Regards

Andrew Lee
General Manager
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Traveller tips help you choose the right room.   Room tips (394)
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English first
Halifax, United Kingdom
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 16 January 2014

I stayed at this hotel in December on business, the hotel is in a prime location for getting around Windsor and getting to and from the train station. The hotel is right opposite the castle which is nice. The room I had was massive and very comfortable, the bathroom was very large too. The walls seem to be very thin, I was woken up through the night by the sound of glass smashing and I thought it was in my room, turns out it was in the room next door! But apart from that I had a good stay.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lucy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHarteandGarter, General Manager at Clarion Collection Harte & Garter Hotel & Spa, responded to this review, 20 January 2014
Thank you for writing a review and I was pleased that your room was very comfortable and you found the hotel ideally situated. Please accept my apologies if you were disturbed by noise from another guest bedroom. I would hope that all guests show courtesy and keep noise levels to a minimum at all times. I hope that you will stay with us again on your next trip to Windsor.

Regards

Andrew Lee
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bournemouth, United Kingdom
Level Contributor
56 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 13 January 2014

Beautiful Hotel with the best views, in a fantastic location.
However spa poor broken mood shower, Jacuzzi not working properly, no pool.
Mixed deal with staff also , reception and maintenance good, restaurant staff appalling, when asked if there were vegetarian sausages I just got a simple reply of " No!". All staff in breakfast looked like they were doing you a favour when you asked for anything and food was cold.
Would I stay here again yes as hotel lovely, would I eat or book in the spa no.
Windsor castle a stone throws away which was fantastic and a must see if visiting Windsor.

Room Tip: view of castle amazing .
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  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joanne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHarteandGarter, General Manager at Clarion Collection Harte & Garter Hotel & Spa, responded to this review, 15 January 2014
Please accept my sincere apologies that you had a mixed experience at the hotel. I was pleased that you enjoyed the location, views, reception and maintenance, but disappointed by your comments concerning the restaurant staff and this will be addressed with the Food & Beverage Manager. We do try to ensure that all facilities in the Spa are working at all times, but unfortunately on occasions this is not always possible.
Regards
Andrew Lee
General Manager
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Meaford
Level Contributor
73 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 13 January 2014

Our room faced Windsor Castle and I'll tell you - that is one surreal view. Absolutely spectacular. The room itself was large and well-appointed: king size bed, sofa, flat screen TV. Massive bathroom but rather simply furnished. Tiny sink, regular size bathtub and the Plexiglas semi-door didn't open so you actually had to stand in the shower to turn it on. Brrrr. The location was noisy - late night pub crawlers and early morning deliveries. The bar is overpriced and there is no on-site parking. But reception was lovely and the location is great - lots of restaurants within an easy walk. Breakfast is NOT included!

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MeafordVickie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHarteandGarter, General Manager at Clarion Collection Harte & Garter Hotel & Spa, responded to this review, 15 January 2014
I was pleased that you enjoyed your bedroom and view of the Castle. I will review your comments regarding the shower screen and ensure that this is working correctly. The hotel is situated opposite the Castle in Windsor town centre and I would like to apologise if you were disturbed by external noise. I believe that the bar prices are set at the correct level and offer value for money based on the location, service and facilities. The hotel does not have on-site parking, but there are a number of public car parks within walking distance of the hotel. When booking a bedroom you have a choice of options. (Room only, Bed and Breakfast, Dinner Bed and Breakfast). Please ensure that you choose the Bed and Breakfast option if you would like breakfast included in your bedroom rate.

Regards
Andrew Lee
General Manager
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Malvern, United Kingdom
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 9 January 2014 via mobile

Stayed in room 207, a twin room for a weekend away with my sister. Service was average, on a Friday you are charged £15 each to use the spa for a couple of hours which really isn't worth it and should be free. When I showered to go out in the evening the shower head which was a fixed wall attachment fell off and smacked the back of my head. It was really heavy and had clearly been glued on several times before on further inspection. Whilst the gentleman I reported this to in the evening apologised and offered another room to shower in, the lady who checked us out the next morning really couldn't care less! We were charged the full bill including £30 for using the hotel spa and no apology. Had I not had such a smacking headache the next day I would have refused to pay. I've stayed here twice before this incident but won't be booking with them again I'm afraid.

Stayed January 2014, travelled with family
Helpful?
Thank Marie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHarteandGarter, General Manager at Clarion Collection Harte & Garter Hotel & Spa, responded to this review, 15 January 2014
Please accept my sincere apologies that there was a maintenance fault with the shower head. This has been reviewed and the showerhead has been securely replaced to ensure that this will not reoccur. I was pleased that the evening receptionist apologised and offered an alternative bedroom, but disappointed that you were unhappy with the receptionist’s service in the morning, which I will discuss with the Front of House Manager. There is a charge for residents to use the Spa facilities Friday – Sunday and we do advertise this clearly on the hotel website. The Spa facility is very busy and it is recommended that you book treatments prior to your stay to ensure that we have the availability. As you have stayed before I would hope that you will not let this incident deter you from returning. (If you would like to contact me personally on your next stay as a gesture of goodwill I would like to offer you complimentary use of the spa facility)
Regards
Andrew Lee
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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London, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 8 January 2014

hello
went to the harte and garter hotel
for new years eve with 3 other couples
is there a better hotel at the price and location
3 of the rooms we had over looked Windsor castle
I think next year we may need to book early
a great place for tourist on short stay

Room Tip: double rooms seem best over looking castle
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  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank john b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHarteandGarter, General Manager at Clarion Collection Harte & Garter Hotel & Spa, responded to this review, 15 January 2014
Thank you for your feedback and I was pleased that you and your party had an enjoyable stay at the hotel for New Year’s Eve. The team at the hotel worked very hard to try to ensure that everyone had an enjoyable experience and I will take pleasure in passing on your comments.
Regards
Andrew Lee
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 January 2014 via mobile

Lovely room over looking windsor castle. Clean and spacious lovely big bed. Had a really good night sleep very quiet hotel both inside and out. Staff need to be more attentive at check in, breakfast and dinner felt a bit of an inconvenience showed no interest or conversation. Menu is very limited for a four star hotel which is a shame for its location should be busier.

Stayed January 2014, travelled with friends
Helpful?
1 Thank tracey2302
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHarteandGarter, General Manager at Clarion Collection Harte & Garter Hotel & Spa, responded to this review, 15 January 2014
Thank you for your feedback and I was pleased that you enjoyed your room at the hotel. A new menu will be implemented in January and we are carrying out additional service training for all staff at the hotel.

Regards
Andrew Lee
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Clarion Collection Harte & Garter Hotel & Spa

Property: Clarion Collection Harte & Garter Hotel & Spa
Address: High Street, Windsor SL4 1PH, England
Region: United Kingdom > England > Berkshire > Windsor and Maidenhead > Windsor
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#5 Luxury Hotel in Windsor
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Clarion Collection Harte & Garter Hotel & Spa 4*
Number of rooms: 98
Official Description (provided by the hotel):
Important note about Stables Spa: The hydro pool and sauna are closed for maintenance. The steam room is available on a complimentary basis. The Rasul chamber, 5 treatment rooms and retails areas remain open as normal. ... more   less 
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Also Known As:
Harte And Garter Hotel
Harte Garter Hotel

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