We booked this hotel through booking.com several months ago, then extended our stay. Based on trip advisor reviews I contacted the hotel by email to request a larger room as my partner is 6'7 and we would have struggled in a smaller room with double bed. Despite it being a busy period they upgraded us at no cost, to a lovely large room at the back of the hotel, no views of the Castile but cool and quiet which is what we wanted. Nice big room, good fittings, modern bathroom and great shower. No mini bar, fridge or telephone though, hence the 4 rather than 5. Only 1 lift which could get busy at times. Location is great, right near the castle abc good restaurants and pubs. Didn't take breakfast deal and only paid for breakfast once. At £10 each you can get better at wetherspoons or local cafés but it was ok. Very friendly and helpful reception staff but I think they need to improve their admin. They thought we were checking out a night before we were and lost our pre authorisation slip of around £300 which would have meant me being out of pocket for 3-5 days, don't think so! Would recommend the hotel, and also return, but would like to see an improvement in admin.
- Official Description (provided by the hotel):
- Important note about Stables Spa: The hydro pool and sauna are closed for maintenance. The steam room is available on a complimentary basis. The Rasul chamber, 5 treatment rooms and retails areas remain open as normal. ... more less
- Reservation Options:
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- Also Known As:
- Harte And Garter Hotel
- Harte Garter Hotel