We booked the Harte & Garter as we were attending a friends wedding elsewhere in Windsor. The hotel was located very conveniently for us as we know Windsor very well as we live 10 miles away in Surrey. We booked a double deluxe room which faced directly onto the Castle at a cost of £239, which is expensive considering a central London 4 star hotels can cost less, however it was our choice and no one forced us to stay there. The entrance to the hotel is scruffy with cigarettes butts scattered over the pavement and people clustered around the entrance smoking. The lobby furniture, consisting of two small arm armchairs and a small table are jaded and had seen better days. The reception itself is little more than a side passageway with what passes for a desk with just about enough room for two people to be checked in or out, the reception staff were professional and very helpful. Our allocated bedroom was large, faced onto the Castle and well furnished, the bathroom, again, large and well proportioned with plenty of large bath towels and were of excellent quality. The bed was large, comfortable and the linen appeared fresh and well laundered at first glance. However, on the morning of our departure, a pillow fell off the bed together with the pillowcase and revealed a disgusting filthy stained pillow without any protective covering...totally unacceptable hygiene standards in this day and age.
On our return back to the hotel on the evening of the wedding at about 23.00, we went into the hotel bar and ordered nightcaps of 4 cognacs and coffees costing £24.40. Half Hour later l went to order the same round of coffees and cognacs, I was informed by the barman that there was no coffee available as the machine was now switched off, however, we could if we so desired, go and make our own coffee in our room, we declined that pleasure and stated that this was a 4**** hotel, we were in a room costing £230 per night and that at 23.30, to tell a customer that there was no coffee available was unacceptable and quite frankly insulting. He shrugged and indicated that it was the hotel policy, he served the cognacs, which incidentley was kept locked up in a cupboard, after doing so he proceeded to get involved with his ipad and immersed himself in the cyber world, job done as they say!!!!
The following morning we came down for breakfast and were met with a welcoming smile and shown to our table. Our waitress brought us a pot of coffee and a selection of mixed toast and told us to help ourselves to the buffet breakfast. To call it breakfast is an insult to the term breakfast, poor quality bacon, reconstituted egg (scrambled) l declined to go for the dried up fried eggs (one of whose yolk was by now black) and swimming in grease, the sausages were acceptable,as were the grilled tomatoes and baked beans, but no choice of mushrooms or hash browns...not a pleasant breakfast experience and not worth the additional cost of £10.
We noticed that two ladies on the next table left their breakfast uneaten and left the restaurant. I have read other visitors reviews of this hotel and cannot believe that the people writing them in such glowing terms actually stayed at the same hotel as we stayed at. A note to the Manager...you may wonder why we did not complain on our departure.. there was no visibility of anyone resembling a manager or even a duty manager in evidence. However, if as the manger you are reading this and wish to discuss this feedback please contact me...l would be happy to discuss the points l have raised with you.
- Official Description (provided by the hotel):
- Important note about Stables Spa: The hydro pool and sauna are closed for maintenance. The steam room is available on a complimentary basis. The Rasul chamber, 5 treatment rooms and retails areas remain open as normal. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Choice Hotels, Booking.com, Expedia, Hotels.com, Odigeo, Lastminute and Priceline so you can book your Clarion Collection Harte & Garter Hotel & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Harte And Garter Hotel
- Harte Garter Hotel