My husband and I visited the hotel after an invitation to attend a function at the Garter Chapel of St George's. The location is beautiful- right on the Thames, and the day could not have been better-warm and sunny. After returning, despite stating clearly that we were residents, we were told there were no tables free in the restaurant (despite there being about 50 empty tables indoors!) and we could have the bar menu on the terrace. After 15 minutes of sitting at a filthy table, with the previous customer's bill still on it, I got up to ask if we could have the table cleared and perhaps see a menu. After 30 minutes, my husband enquired again if the wait staff could clear a table for us and take a drink order. Both times we were assured someone would be with us. Around us, entire tables were getting up and leaving due to lack of service- understandable if not for the copious wait staff milling around seemingly getting very little actual waiting done. Finally, exasperated and hungry I got up and demanded to see a manager. I asked why 1) we had been told the restaurant was full when there were clearly lots of empty tables and 2) why no one in 45 minutes had either cleared a filthy outside table that was attracting flies and birds or taken our order. We were immediately taken to a table inside and given menus, despite saying we'd already had 45 minutes to decide. After that, things got a bit better, with only 2 of our orders got completely wrong...it was a bit like Fawlty Towers without the comedy. The waitress apologised, saying there were quite a few agency staff on duty, but considering the wait, the hassle and the wrong order, it did seem a very expensive and frustrating evening. As a note, I do not expect to have "deposits" taken on my card after I have paid my bill in full prior to arriving. An imprint should suffice to prevent patrons running off without paying their extras, particularly as there is no mini bar! As we had looked forward to the break and had such a lovely evening in the chapel, we managed to keep our sense of humour, but I would not be in a hurry to recommend this hotel to anyone.
- Official Description (provided by the hotel):
- A truly special hotel at the heart of Royal Windsor. A superb location. Individual charm. First class service and attention to detail. Sir Christopher Wren Hotel has all this, and more.Sheltering beneath the ramparts of Windsor Castle, the hotel enjoys a spectacular setting, overlooking the River Thames at Eton Bridge. The main building holds a unique place in British heritage – and over the years, it has been meticulously restored to offer guests the highest levels of comfort and service. Today, Sir Christopher Wren offers 99 traditional and contemporary rooms, award-winning dining, and a modern gym and spa, as well as outstanding facilities for weddings, conferences and other events.So, if you’re looking for a first-class hotel experience, either for business or pleasure, you’re sure to find it at Sir Christopher Wren Hotel and Spa. ... more less
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- Also Known As:
- Sir Christopher Wren Hotel Windsor
- Sir Christopher Wrens Hotel
- Sir Christopher Wrens Windsor