An unfortunate bad ending to a lovely overnight stay in beautiful Broadway.
5 rooms booked for 1 night, co-incidentally co-inciding with the worst weather forecast for 2013 and 5 sets of people travelling from as far north as Yorkshire and as far south as Dorset for a surprise birthday weekend away.
Upon arrival at 1pm we explained that one couple would not be able to make it due to the snowdrifts that had ensued the previous evening leaving them stranded and unable to dig their car out of snow for the journey from Huddersfield to the Cotswolds.
Upon departure we were presented with a bill requesting payment for the room in full. Expecting to lose the deposit only we challenged the owners about paying the balance knowing we had advised them lunchtime the day before and when the room remained untouched.
The discussion that followed was both rude and highly unprofessional on their part.
At no point did we refuse to pay for the room, we simply thought it was unfair for them to expect full payment when our friends were genuinely snowed in and unable to make the journey and we had explained this as soon as we knew.
For such a lovely location and well presented property what a shame that the owners behaved shouted at us, when we queried how they thought this was a fair solution.
Surely the point of a deposit is to cover the possibility of failure to arrive due to unforeseen circumstances.
Just to be clear for everyone reading this review, we paid in full but were genuinely shocked by the way we were treated before leaving.
Needless to say we would not return or recommend this B&B to anyone without any doubt that they were 100% sure on the room cancellation policy.