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“Memorable stay for all of the wrong reasons!!”
Review of Hadley House

Hadley House
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Hadley House
Ranked #16 of 30 Broadway B&B and Inns
Certificate of Excellence
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Memorable stay for all of the wrong reasons!!”
Reviewed 24 March 2013

An unfortunate bad ending to a lovely overnight stay in beautiful Broadway.
5 rooms booked for 1 night, co-incidentally co-inciding with the worst weather forecast for 2013 and 5 sets of people travelling from as far north as Yorkshire and as far south as Dorset for a surprise birthday weekend away.
Upon arrival at 1pm we explained that one couple would not be able to make it due to the snowdrifts that had ensued the previous evening leaving them stranded and unable to dig their car out of snow for the journey from Huddersfield to the Cotswolds.
Upon departure we were presented with a bill requesting payment for the room in full. Expecting to lose the deposit only we challenged the owners about paying the balance knowing we had advised them lunchtime the day before and when the room remained untouched.
The discussion that followed was both rude and highly unprofessional on their part.
At no point did we refuse to pay for the room, we simply thought it was unfair for them to expect full payment when our friends were genuinely snowed in and unable to make the journey and we had explained this as soon as we knew.
For such a lovely location and well presented property what a shame that the owners behaved shouted at us, when we queried how they thought this was a fair solution.
Surely the point of a deposit is to cover the possibility of failure to arrive due to unforeseen circumstances.
Just to be clear for everyone reading this review, we paid in full but were genuinely shocked by the way we were treated before leaving.
Needless to say we would not return or recommend this B&B to anyone without any doubt that they were 100% sure on the room cancellation policy.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lkd74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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82 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
chorley
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 24 March 2013

We stayed at this B&B for 1 night whilst visiting Broadway. Our friend made the reservation for all 5 rooms (5 couples) at £75 per room and paid a £25 deposit for each room. Due to the winter weather this weekend, only 4 couples were able to make the journey to Broadway.
Our room (at the top of the stairs) was nicely decorated, clean, although quite small and a very soft mattress. The bathroom was also clean but small. Breakfast was reasonable with a good offering of fresh fruit, cereal, toast, continental or cooked breakfast. Value for money, I feel the price was adequate for the standard of accommodation and breakfast provided.
Unfortunately, our stay was let down by the owners, Linda and Duncan. In the morning our friend who made the reservation was given a bill of £250, the remaining balance for all 5 rooms. Our friend politely spoke with Linda asking why we were being charged for 5 rooms if only 4 were occupied. He explained that he was happy to sacrifice the £25 deposit paid for the room but did not feel as though he should be charged the remaining £50 as the room has not been used, therefore no cleaning was required and no breakfast needed to be made/ served.
Instead of speaking in a civilised manner, Linda was very abrupt and rude with my friend. She spoke with a raised voice and was rather aggressive in her manner. Duncan was also very abrupt and rude towards my friend. There were other small niggles as a result of Linda’s attitude on that morning which contributed to the overall negative experience. All members of our party were made to feel as if we were an inconvenience to Linda and Duncan during our stay and were made to feel very unwelcome at Breakfast and at checkout.
I am writing this review, not because we were forced to pay for all 5 rooms, but because of the attitude of Linda and her husband when we questioned the charge. I am amazed there is only 1 other similar review about the owners bad attitude on Trip advisor.
None of our party would return to this guesthouse whilst the current owners are in charge. Linda and Duncan, it doesn’t cost anything to be civil and pleasant, maybe you are in the wrong business??

Room Tip: Not fair for me to comment on other rooms as I did not see inside. However no member of our party ha...
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  • Stayed March 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank mrshabbs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
East Midlands, United Kingdom
Level Contributor
71 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 23 March 2013

My Husband and I stayed for 3 nights at Hadley House as a birthday break for Hubby's birthday.
Linda and Duncan were superb hosts and were most welcoming into there beautiful home.
our room was on the 1st floor and had everything required for our short stay, our room overlooked the not overly busy main road with views of the Broadway Tower in the distance.
we also got to meet Barbara who helped around Hadley House with Breakfast and cleaning of rooms, and she was such a joy to meet,almost instantly you feel comfortable with Barbara as if you have known this lovely lady for ever.
both Linda and Duncan was very Informative about the area and also making sure that we had booked for any favourite restaurants so not to be disappointed.
A nice selection of fruits,cereals,yogurts for breakfast, and of course the cooked breakfasts that filled your tummy until the afternoon cream teas at one of the tea rooms in the Village
Hadley House is definitely the Jewel In Broadway's crown and a true Gem

Room Tip: I would ask for a garden facing bedroom for future vists as the garden at Hadley house is so private...
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  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AMELIA S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cochrane Alberta
Level Contributor
73 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 13 February 2013

This is what a B and B is meant to be. The breakfast was superb. Since we were seniors walking the Cotswold Way, one of our members started to have leg pains before we got as far as Broadway. We contacted Hadley House to see if he could send a taxi for us. Instead, he drove the extra few miles to get two of our group himself. After dishing out the appropriate ribbing about our failure to arrive on our own steam, he was very welcoming and helpful. It is very clean and very comfortable.

  • Stayed September 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank barb_ken
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helsby, United Kingdom
Level Contributor
37 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 2 January 2013

Again we were treated royally by Duncan and Linda, so near to Xmas when they were expecting family to arrive. Breakfast beautiful and room comfortable and warm. Nothing too much trouble.
The Xmas decorations were lovely and fitted in very well. They just added to the beauty of the place.

Room Tip: Ground floor no.2
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  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kathleen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Northampton, United Kingdom
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 22 December 2012

My husband and I are regular visitors to Hadley House. It was first recommended to us nearly 5 years ago and since then we have visited a number of times each year. The owners Duncan and Linda are so wonderful and it truly feels like we are coming home whenever we visit. The location is perfect being just a few mins stroll down the high street to the village centre. There is ample parking for all guests and the house is beautiful. The rooms are all a good size and are comfy and well equipped. We sleep better at Broadway than anywhere else. The breakfasts are served in the dining room which is beautifully decorated (especially at Christmas time). There is a choice of fresh fruit and cereals to start followed by a lovely cooked breakfast (eggs, mushrooms and tomatoes for us Veggies). We love Hadley House and would not stay anywhere else in Broadway. It is great value and you could not wish to meet 2 nicer people than Duncan and Linda. Thanks again for yet another great nights stay - and you can guarantee we will be back soon.

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank teens74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wymondham, England, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 October 2012

We were having our camper fixed at auto-sleeper so we had to find a place to stay for a couple of nights.
The rooms were to a high standard, very clean. The staff were very helpful and we enjoyed our stay. I would highly recommend it and we would stay there again if we needed accommodation in the area.
We walked to and from the centre of Broadway; there is a tower and a couple of churches (one dating back the the 1200s).

Room Tip: It would appear that they have five rooms, two which are on the ground floor and one of the ground f...
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  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dtovee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hadley House

Property: Hadley House
Address: 6A Leamington Road, Broadway WR12 7DZ, England
Region: United Kingdom > England > Cotswolds > Broadway
Hotel Style:
Ranked #16 of 30 B&Bs / Inns in Broadway
Price Range (Based on Average Rates): £
Number of rooms: 3

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