Im fairly local to Broadway and visited on Friday the 1st of feb for an evening meal. Originally went to The Swan but there was a long wait for a table so went to the Broadway Hotel. On arrival we went to the nearest point which happened to be the hotel reception desk as there were no restaurant staff visible. The woman we spoke to gave the impression we were a hindrance to her, she looked the 3 of us up & down and told us she'd go and speak to someone in the restaurant. We followed and were then approached by the same lady and a man who appeared to be restaurant manager. He looked at us as if we were something he stepped in & despite us already saying we were there for an evening meal, suggested we looked at a menu before entering the restaurant and suggested we sat in the bar. Eventually he listened to us and took us into the (empty!) restaurant. He remained rude and extremely arrogant throughout our stay especially when diners more to his standards arrived. We were then left with dessert menus for 15 minutes and the bill for another 15 minutes. The food was by all means fabulous but the attitude of this man ruined the entire experience! We were also served by a lady who seemed pleasant enough and a young lad who was lovely.
Real shame that someone felt it necessary to treat us as he did- surely our money is as good as any others? In retrospect I'd have rather waited the 1.5 hours at The Swan!
- Official Description (provided by the hotel):
- Located in the heart of Broadway, overlooking the quaint village green; The Broadway Hotel has 19 individually styled bedrooms, a lively bar, cosy lounge and award-winning Brasserie. The hotel is dog-friendly and ideally located for exploring not only Broadway, but surrounding Cotswold villages and attractions including Broadway Tower. ... more less
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