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“Total Escape”
Review of Dormy House Hotel

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Dormy House Hotel
Ranked #2 of 6 Hotels in Broadway
Certificate of Excellence
UK
Level 3 Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Total Escape”
Reviewed 19 May 2014

We drove to Dormy House on a Friday night escaping London...and within half an hour of arriving felt totally relaxed. We enjoyed a drink by the fire in the lounge which is beautifully decorated and feels like a country home from home. We thought we might have been the only ones dining in the 'pub' onsight as didn't sit down to eat until after 9pm but it seemed plenty of other frazzled Londoners were doing the same so the place had a nicely charged atmosphere and the food was delicious.

Saturday was spent relaxing over the generous breakfast and enjoying the pool and spa (we thought about visiting a local village but couldn't bring ourselves to leave!). These have been designed very well but PLEASE put silencers on the doors into the spa and out to the hot tub. Every 2 minutes someone comes in and out and those doors slam very hard... makes it hard to relax. We did also have the same issue as some others here regarding a lack of loungers by the pool which were all taken for the first hour we were there... it was ok as the sun was shining so we lay by the hot tub and eventually beds came free.

Our a la carte dinner in the Garden room was very pleasant...it's nothing to shout about after London restaurants (which are comparable at the price point) but the staff are nice and they do everything they can to provide good service.

Our room (15) was a big highlight...plump feather pillows, billowing feather duvet and soft white sheets over an enormous bed. Mega fluffy white towels in the bathroom makes it all too good to leave for long!

Finally the staff were great in returning my cashmere scarf I left behind and realised after a week of frantic searching.

Overall a very peaceful and high-design environment in which to escape the madness of city life. Will definitely be back!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank WidelytravelledUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FarncombeandDormy, Manager at Dormy House Hotel, responded to this review, 29 May 2014
Thank you so much for choosing to stay with us for your city escape! We're delioghetd to hear you had a good time and found the staff helpful and the bed comfortable! We do hope to welcome you both again soon.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (274)
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English first
Ombersley, United Kingdom
Level 5 Contributor
52 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 18 May 2014 via mobile

I have just returned from a one-night stay, with two friends. Although we didn't eat there other than breakfast, it all looked very nice. The rooms were lovely and the beauty treatments very good too. We had the spa and pool almost to ourselves but, having read some of the other comments, if I had encountered noisy children, either in the pool or elsewhere, it would have put a totally different slant on my enjoyment or desire to return. As it was, it was lovely. One small criticism...having to carry our own bags into the hotel. At these prices - and with steps to negotiate - some help would have been good. I look forward to returning.

Stayed May 2014, travelled with friends
Helpful?
Thank Debbie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FarncombeandDormy, Manager at Dormy House Hotel, responded to this review, 19 May 2014
Thank you for taking the time to review your stay and we are delighted to hear that you and your friends enjoyed your break with us. Our apologies that no-one was there to help you with your bags when you arrived. We do hope that you will return soon, where friendly and helpful staff will be on hand to help.
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London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 May 2014

We stayed in a Danish Court room. Very small, no sound proofing-Think nice Travel Lodge. The hotel had no availability in the restaurants. Pool was lovely but too few loungers and wet towels were left in heaps around the area. There were no staff in the bar area to get drinks. There are two gyms with different equipment but only one is open if you haven't booked a PT appointment (even if this gym is empty). We booked for 3 nights but decided to stay only one-very disappointed.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Catherine S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FarncombeandDormy, Manager at Dormy House Hotel, responded to this review, 14 May 2014
Thank you for your review. We are so sorry that we have let you down on this occasion and can assure you that your points will be addressed and looked at closely with members of the team. Please do get in touch with me directly so I can restore your faith in the Dormy House.

Jane Cooke
Office Manager
01386 852711
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London, United Kingdom
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 13 May 2014

I did give my comments to the hotel but they havent responded which is quite dissapointing.
Hotel is beautiful - the renovation of the spa has been done so well. The different spa rooms are fantastic , lavender room, steam room , pool is lovely, jacuzzi outside great (there is a major flaw in this spa as well however )
Area - Broadway is our favourite. The hotel decor is stunning and just to our taste. Elegant, nice colours, looks like new, really plush and looks expensive but in a discreet way. We had room 19 - top notch room which was out side of the main house and looked like a cottage. The room was fab, cant fault it. Bathroom had underfloor heating as well which was a lovely touch. Decor great.
On the first day we headed to the spa. Was lovely and relaxing until people came in and out the main door. The soft close thing wasnt on and it kept slamming so no chance to sleep or relax in here. We did mention it but they didnt seem too bothered and it happened the next day as well. The pool is too big for the room hence they could only get i think 8 loungers around the pool so space is at a premium. After 4pm is family time ! be warned ! A family arrived with their kids screaming, jumping in the pool splashing people. running up and down. parents doing nothing. so literally everyone else had to leave it was so horrible. We spoke to the manager and they said it was a tricky one which we accept and they said they advise guests that after 4pm children are allowed (didnt advise us) and mabye advise them to respect other guests its still a spa at the end of the day.
Meals - first night a la carte restuarant. Again room is so beautiful like all the decor of this hotel. Everything is going well until our beef main arrives. It was as if someone had cut off 1/3 off a tiny steak and then cut that into 5 pieces ! it was the smallest bit of beef i have ever had in my life. The rest of the meal was okay. I would like to mention however there was one man who i think was the head guy at the restaurant/ bar and he was very good.
We had a lovely breakfast in the garden room the next day, the second day they were really busy and struggled to cope. But its lovely sitting there. Headed of to the spa late afternoon the next day knowing it would be kids time soon. However we hadnt allowed for 2 families of now loud kids and about 20 people trying to get into the spa to find a seat. At one point there was 3 people to a bed and things were getting very tense re other finding beds. this shouldnt happen it was choas in the spa.
Diiner in the potting shed. Our drinks order at bar was done wrong twice but no biggy. we sat down to our meal and my wine was just left on the table, no wine cooler and i was left to pour myself. Very strange. The food was lovely and we really liked the potting shed preferred it to the a la carte.
The main thing i think that lets the hotel down is sometimes the service. its not slick enough for how much you spend there. It all seems a bit lacklustre and they get a lot wrong which shouldnt happen, they need to learn how to see customers when they want a drink / get the orders right simple things need to done right. And the issues with the spa need to be seriously addressed. but would i go back. Yes. but i wish they would sort out these other issues.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank tsteel29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FarncombeandDormy, Manager at Dormy House Hotel, responded to this review, 14 May 2014
Thank you for taking the time to write your review. Firstly I can only apologise for the delay in response to the e-mail you sent to us following your stay. It is unacceptable that it took us time to get back to you. My colleague Jane Cooke responded to you yesterday addressing the issues you encountered during your stay. We have really let you down on this occasion and would be very grateful if you could to get in touch with my colleague Jane on 01386 852711 so we can restore your faith in the Dormy House.
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London, United Kingdom
Level 6 Contributor
216 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed 12 May 2014

Beautiful hotel in the middle of the Cotswold countryside. Not far from the lovely village of Broadway. The 12 million pounds renovation and reopening in August last year really paid off, it is just charming and luxurious. Beautiful Spa with nice large swimming pool. You can enjoy the sauna, steam rooms, hot tub free of charge. Great little reading rooms where to relax next to the fire. Service is very attentive and room lovely decorated and modern. Really loved our stay and the little extra touch, such as the free water, fruit and home made cookies. Oh the cookies… Cannot recommend enough this hotel to relax. If you enjoy hiking then few yards away is the Cotswold way were you can walk for miles in unspoiled territories.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank habs_68_08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FarncombeandDormy, Manager at Dormy House Hotel, responded to this review, 14 May 2014
Thank you for your review, we are so pleased that you enjoyed you stay with us and all of the little touches including the cookies! We do hope to see you again soon.
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Birmingham, United Kingdom
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 12 May 2014 via mobile

We came to the Dormy hotel for afternoon tea for my husbands birthday. We ordered the champagne Charlie which was £25 a head.
When the afternoon tea came out we was very disappointed in the amount of food that was intended for two people. There was only a few finger sandwiches each, with basic filling nothing fancy and it was disappointing to see that the bread wasn't home made.
The scones were very nice, home made but were very small and there were three small mini bite size cakes each. For £25 we expected a little bit more. We had previously had champagne afternoon tea at the slaughters inn at £20 a head and that had been amazing. We had a whole cake stand each full of a variety of sandwiches with lovely fillings and several cakes.
When we left the Dormy we were both still hungry.
I think that most people that come for afternoon tea with champagne do it for a treat or a special occasion so therefore it should be completely indulgent and naughty.
I don't think this was value for money, which is disappointing as the hotel itself is stunning.

  • Stayed May 2014
    • Location
    • Cleanliness
Helpful?
2 Thank Julien1205
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FarncombeandDormy, Manager at Dormy House Hotel, responded to this review, 14 May 2014
Hello and thank you for taking the time to feebback to use about your afternoon tea experience. We are really sorry to hear that you were disappointed and would like to assure you that we take all of guest feedback seriously and we will review the portion sizes of the Champagne Charlie afternoon tea. We do hope that you will give us another chance and return to us in the future.
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Wallasey, United Kingdom
Level 6 Contributor
172 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 12 May 2014

This hotel ticks so many boxes in attention to detail with a wonderful reception,great facilities and lovely surrounding countryside for pleasant walks. It was a shame that the food and service in the potting shed on the 10th May didn't live up to the high standards of the rest of the hotel. Salty starter and veg we had to send back and crumble that was so sweet it completely overpowered the delicious fruit.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Flub55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FarncombeandDormy, Manager at Dormy House Hotel, responded to this review, 14 May 2014
Thank you for your review. We're so pleased to hear that you enjoyed your stay with us. We are sorry that your experience in the Potting Shed was not as it should have been and we will pass your constructive feedback on to our team. In the meantime we hope that you will return and we look forward to welcoming you back.
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Additional Information about Dormy House Hotel

Property: Dormy House Hotel
Address: Willersey Hill, Broadway WR12 7LF, England
Region: United Kingdom > England > Cotswolds > Broadway
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Broadway
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — Dormy House Hotel 4*
Number of rooms: 40
Official Description (provided by the hotel):
Located in the Heart of the Cotswolds The Dormy is a much-loved country-house hotel with new luxury spa.The hotel has recently undergone a multi-million pound refurbishment. The converted 17th century farmhouse is steeped in tradition, with oak-panelled bars, roaring log fires and a two-rosette dining room. Visitors are perfectly placed for the Regency terraces of Cheltenham, the theatre of Stratford-upon-Avon and some of the prettiest gardens and villages of the Cotswolds. ... more   less 
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Also Known As:
Dormy Hotel Broadway

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