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“Amazing”
Review of Dormy House Hotel

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Dormy House Hotel
Ranked #2 of 6 Hotels in Broadway
Certificate of Excellence
Reviewed 27 May 2014

Don't stay I want it all to myself ,nothing else I can say only I Can not wait to go back .this hotel was worth every penny ,staff and hotel 1st class , I have to say the un sung Heros are the cleaning staff brilliant as clean as my home .

Room Tip: Just treat yourself and stay
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  • Stayed: May 2014, travelled as a couple
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Thank Jamesummer1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FarncombeandDormy, Manager at Dormy House Hotel, responded to this reviewResponded 29 May 2014

Thank you for your lovely review. We're so pleased that you enjoyed your stay with us and we agree the housekeeping team are fantastic! We very much look forward to welcoming you back!

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1,000 - 1,006 of 1,412 reviews

Reviewed 27 May 2014

The hotel is fabulous, especially now it has all the Spa facilities.
The handled a small issue I had (balcony door rattled in the wind disturbing sleep) straight away and fixed it by fitting draught excluder.
The other irritation was they served the main courses at dinner straight away after starters. It felt like they wanted us to leave the restaurant quickly so they could lay up for breakfast. This was in spite of us requesting a break between courses. Next time I'll order mains when I have had starters and enough time for a chat between courses.

  • Stayed: March 2014, travelled as a couple
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1  Thank BrianofLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FarncombeandDormy, Manager at Dormy House Hotel, responded to this reviewResponded 29 May 2014

Thank you for your review. We're pleased that overall you enjoyed your stay with us. We are glad to hear the issue with the balcony door was quickly sorted for you. We have also taken your feedback about the pace of service between courses on board and we will make sure moving forward guests are given more time to relax and chat between courses. We do hope to welcome you back again soon.

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Reviewed 26 May 2014

My wife and I booked a two night "Staycation" at the DHH over the late May Bank Holiday. Having read some of the TA reviews, I was a little intrigued as to how we would "find" it. I shouldn't have worried. From the brilliant reception staff who explained everything and then took us on personal tour of the Hotel (facilities, Spa and restaurants, etc.), which made us feel very special and welcomed. We stayed in room 17, which is more like a terraced cottage, and it was delightful. Everything had been thought of - free WiFi, Krups 'Nespresso' coffee machine with ample pods, "tablet" pc to access guest relations and the internet, 2 TVs, sofa seating area, walk-in 'rain' shower, etc. etc. You can park quite close to these rooms. It is excellently situated near the top of "Fish Hill" , just above Broadway. Pretty close to the epicentre of the Cotswolds.

Dinner can be served in either restaurant - the Garden room or the Potting shed. The GR was the more upmarket of the two, but my advise would be to use the PS, as breakfast are served in the GR anyway !! Push a little and you can access either/both menus. The service is second to none. It has an excellent wine list. The breakfasts were to die for.

The Spa is heaven. Make sure you access all the various spa rooms - excellent. Some reviews have complained about the lack of lounger beds. I was told the hotel was fully booked when we were there and we had no problems accessing adjacent beds in either the pool room or the veranda area upstairs. The background music was always there but never intrusive and very conducive to rest. We chilled out fully in our short stay.

Just about the only things we noticed that could have been improved were: a lack of tidiness around the jacuzzi area (dead leaves, etc); being asked by room service, in the middle of getting dresses for dinner if we wanted a "turn down service" - in this day and age, way over the top !! A really nice touch would be for the reception staff on first contact (phone, etc) when booking, would be to ask if you preferred soft, medium or hard mattresses or pillows !! That would be something !!

As you can see, we felt it was amazing and we will return.

Room Tip: Use the website and ask for advise over the phone.
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  • Stayed: May 2014, travelled as a couple
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Thank Rob H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FarncombeandDormy, Manager at Dormy House Hotel, responded to this reviewResponded 29 May 2014

Thanks for taking the time to review your stay with us. We are so pleased to hear that you and your wife enjoyed a lovely relaxing break. We have taken your feedback on board about guest preferences when it comes to pillows and also the cleanliness around the pool and this will be looked at. In the meantime we do hope to welcome you both back again soon.

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Reviewed 25 May 2014

Well overdue for a break, we came across the Dormy House. What a find! From the moment we arrived the staff could not have been more helpful and pleasant. They even let us have breakfast and use the spa even before we checked in. Spa absolutely superb and the therapists skilled and engaging. They have facilities to allow couples to enjoy treatments together and helped us plan a few sessions that worked like a dream. All meals well up to standard and the gourmet menu really delivered the goods. But overall what stood out was the quality of the staff - their ability interact effectively with the guests, including us, was world class. A great team. Beautiful and interesting interior design. The spa included steam rooms, a multi-mode shower including 'tropical storm' (well worth a try), a splendid swimming pool and a jacuzzi. Situated in lovely countryside and close to many pretty Cotswold villages. For those seeking to relax, this gets 6 stars.

  • Stayed: May 2014, travelled as a couple
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Thank Lynx555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FarncombeandDormy, Manager at Dormy House Hotel, responded to this reviewResponded 29 May 2014

Thank you for your lovely review. We're so glad that you enjoyed everything about your stay. We couldn't agree more with you about the staff. They really are an asset to the hotel and a fantastic team. We will make sure we pass your wonderful comments onto them.

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Reviewed 24 May 2014

My wife and I (and our family) have been longstanding customers and supporters of the DH as visitors to their restaurants. Since their upgrade we have managed to have one very excellent sunday lunch in the potting shed but when contacting them subsequently on several occasions have been told sorry we are fully booked. Today after leaving the adjacent golf club we dropped round to the DH potting shed at 13.10 hrs to find just three of the many tables occupied and when asking for a table for lunch was told by a waitress after checking with "someone" sorry we are fully booked. My wife on enquiring about the many vacant tables was told they were all reserved "for future use" but they were no table notices to indicate this and as long standing customers feel saddened to be treated like this by an old friend (or so we thought!)

  • Stayed: May 2014, travelled as a couple
    • Service
2  Thank Peter T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FarncombeandDormy, General Manager at Dormy House Hotel, responded to this reviewResponded 25 May 2014

I'm so sorry that we were unable to accommodate you when you last visited Dormy House. We operate a table booking system, which, depending upon the time of the bookings, can sometimes make the restaurant appear empty, whilst we wait for diners to arrive. I'm sorry if this wasn't explained fully to you. We're in the lucky position of being very popular and we will therefore be introducing all day dining in the Potting Shed over the summer in order to ensure that we don't have to disappoint anyone.

As a long standing friend of The Dormy, I hope that you will give us another chance and we can look forward to welcoming you back in the near future. Please do contact me directly so that I can take care of the arrangements personally for you.

Sarah Stacey
General Manager
01386 852711

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Reviewed 22 May 2014

We had only intended to have a short 3 night break when we stayed here but we enjoyed it so much we extended it by a night. Our bedroom, a standard, was quite small, but nicely appointed and adequate for our needs - nice to go back to the room each evening with the bed having been turned down, water put out and radio playing classical music quietly. They are good at the small touches. We ate for two evenings in the bar, the food was really nice and we liked the informal atmosphere. Breakfast consisted of a small menu of cooked items (full english, boiled eggs, fish, etc. and a help-yourself counter with cold meats, cheese, cereals, etc. Service was efficient and the food really nice. As we wanted to completely relax, the pool/sauna area was a godsend, and we spent quite some time in there using the new, excellent facilities; sauna, steam rooms, outdoor jacuzzi, etc. Unsurprisingly, as lots of people want to use the pool area, the loungers and jacuzzi seem to get occupied quite quickly - we were there mid-week and out of season, and wondered if it would be crowded in the summer. We were disappointed on two evenings, having made plans to return to the hotel especially to use the jacuzzi/pool, they were out of use on consecutive evenings, but I guess these things happen. The cosy lounges helped our relaxation, where you can sit by the fires and read/play games. The staff were excellent - polite, attentive and professional. We had a lovely, relaxing stay overall and would be happy to return.

  • Stayed: April 2014, travelled as a couple
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Thank DerbyshireBizzibee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FarncombeandDormy, Manager at Dormy House Hotel, responded to this reviewResponded 29 May 2014

Thanks for taking the time to review. We're so glad that you decided to extend you're stay with us and enjoyed your experience including all of the 'small touches' and we hope that you'll come and visit us again soon.

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Reviewed 19 May 2014

We drove to Dormy House on a Friday night escaping London...and within half an hour of arriving felt totally relaxed. We enjoyed a drink by the fire in the lounge which is beautifully decorated and feels like a country home from home. We thought we might have been the only ones dining in the 'pub' onsight as didn't sit down to eat until after 9pm but it seemed plenty of other frazzled Londoners were doing the same so the place had a nicely charged atmosphere and the food was delicious.

Saturday was spent relaxing over the generous breakfast and enjoying the pool and spa (we thought about visiting a local village but couldn't bring ourselves to leave!). These have been designed very well but PLEASE put silencers on the doors into the spa and out to the hot tub. Every 2 minutes someone comes in and out and those doors slam very hard... makes it hard to relax. We did also have the same issue as some others here regarding a lack of loungers by the pool which were all taken for the first hour we were there... it was ok as the sun was shining so we lay by the hot tub and eventually beds came free.

Our a la carte dinner in the Garden room was very pleasant...it's nothing to shout about after London restaurants (which are comparable at the price point) but the staff are nice and they do everything they can to provide good service.

Our room (15) was a big highlight...plump feather pillows, billowing feather duvet and soft white sheets over an enormous bed. Mega fluffy white towels in the bathroom makes it all too good to leave for long!

Finally the staff were great in returning my cashmere scarf I left behind and realised after a week of frantic searching.

Overall a very peaceful and high-design environment in which to escape the madness of city life. Will definitely be back!

  • Stayed: April 2014, travelled as a couple
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3  Thank WidelytravelledUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FarncombeandDormy, Manager at Dormy House Hotel, responded to this reviewResponded 29 May 2014

Thank you so much for choosing to stay with us for your city escape! We're delioghetd to hear you had a good time and found the staff helpful and the bed comfortable! We do hope to welcome you both again soon.

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Additional Information about Dormy House Hotel

Address: Willersey Hill, Broadway WR12 7LF, England
Region: United Kingdom > England > Cotswolds > Broadway
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Broadway
Price Range: £257 - £355 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Dormy House Hotel 4*
Number of rooms: 40
Official Description (provided by the hotel):
Located in the Heart of the Cotswolds The Dormy is a much-loved country-house hotel with new luxury spa.The hotel has recently undergone a multi-million pound refurbishment. The converted 17th century farmhouse is steeped in tradition, with oak-panelled bars, roaring log fires and a two-rosette dining room. Visitors are perfectly placed for the Regency terraces of Cheltenham, the theatre of Stratford-upon-Avon and some of the prettiest gardens and villages of the Cotswolds. ... more   less 
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Also Known As:
Dormy Hotel Broadway

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