My wife and I celebrated our anniversary by visiting this very popular boutique hotel in Broadway, Cotswolds.
We booked the timeless spa break which included a midweek 1 night stay in a Comfy Room, 60 minute spa treatment each, light champagne lunch in spa restaurant, full use of the spa, breakfast and dinner though we upgraded our meal to The Garden Room (the offer normally includes a meal at their pub "The Potting Shed") for £465.
When we arrived first impressions were high, as we were greeted by a charming gentleman in the car park who directed us to the best place to park and check-in was smooth. We were shown around the grounds and our overall feeling was dormy house incorporates 21st century touches set within its old world Cotswold charm that's slick and sophisticated.
Our comfy room was about the size of a spacious london studio flat, with a shared patio, a good sized tv, tablet with all the hotel information + internet access. The bed was very comfortable, and there was a walk-in shower with accompanied seat for my wheelchair bound wife so again first impressions were faultless. Oh and because it was our anniversary we got a complimentary bottle of champagne!
So why have I given this hotel 3 out of 5? Unfortunately its for quite a few very good reasons.
We booked a table at the garden room restaurant that evening with its uber tranquil setting and large garden with accompanied sign 'please step on the grass'. For starters I had a bill to tail duck terrine, grapefruit and chicoryand and my wife had pan-seared scallop, pea, dandelion and black pudding
Unfortunately as I bit into my duck, it was extremely chewey and then I pulled out to my surprise a lot of cling film (which was holding it together underneath). I raised the issue immediately with the waiter and the chef apologised. I casually mentioned that i wished to not be charged for the starter. My wife found her scallops pleasant enough although the flavours were not particularly strong.
For the mains we both ordered the Poached fillet of beef, smoked onion marmalade, salt beef hash. The fillets of beef were again 'pleasant enough' though we both found the onion marmalade overpowered the taste of the beef, and the side dish of salt beef in melted cheese didn't work - it felt as if it was its own main dish and added a 'stodginess' to the proceedings and with its cheesy saltiness combined with the onion marmalade made for a strange concoction of strong flavours that fell short of the near michellin star asking price of the meal (£40pp).
So a poor starter and below average main was followed by a sensational dessert, which left us even more confused. We both had the Chocolate mousse, salted peanuts with caramel ice cream. It was faultless and delicious and the other courses were well behind in comparison. We asked for the bill to double check the Duck mishap and were told it would be taken off.
So it was off to bed and unfortunately its only at nightime we noticed our room had consistently noisy pipes which kept us both up till 2am. It was room 23 or 21 I think and I promise I'm not exaggerating when I say my central London flat is vastly quieter than this room out in the country. It basically sounded like someone was running a bath upstairs through the night. My wife and I were starting to become miserable and not enjoying our stay.
The next morning we had a very good freshly cooked breakfast and again couldn't help but discuss the inconsistencies of Dormy House with each other.
Upon check out the food mishap wasn't passed onto the bill even though we asked twice. All the checkout lady could do is take off our drinks from the bill (£12) which wasn't great because obviously when a foreign object ends up in your mouth from a negligable saux chef and nothing is taken off the bill as a gesture of goodwill and then with the added embarrassment of having to now ask 3 times is poor service. We did mention the noisy pipes also, and apparently they've not heard that complaint before, so maybe the people upstairs were running a bath all night! Because it was our anniversary we didn't want to kick up a bigger fuss than we normally would have done because it would further tarnish an already tarnished overnight stay and generally we give the benefit of the doubt.
So £465 later and it was off to try out the spa which was included in the package. For a boutique hotel the spa is fairly large and the couples massage my wife and I had was awesome. Almost everything was tranquil and relaxing.
I will mention that the spa lunch was light yet flavourless and boring. The smoothie was tasty and the champagne we received afterwards certainly made up for it. More importantly the disabled changing rooms water temperature for the shower was painfully cold so my wife had to wait around for 30 minutes for someone to get her a chair for the able bodied women's shower room, which was bordering on discraceful (you should see the letter my wife wrote to Virgin trains for keeping her waiting 30 minutes to get her off the train!!). Seriously watch this screen for 30 minutes and then you'll realise that waiting for a chair and twiddling your thumbs for that period of time is offensive. Your 30 minutes starts....now!!
Boring isn't it?!
So we left to go home and our overall feeling was Dormy House is a mixed bag that doesn't justify its price. When you consider you can stay at somewhere like Pennyhill park for an almost identical package for £530 (like we did the year before) where they have a 2 michellin starred restaurant, a theme park sized spa and standard rooms 2-3 times the size of standard/comfy rooms at Dormy House and you start to realise the difference in standards.
I definitely do not recommend Dormy House for the culinary experience but if its a room and spa experience you want then Dormy House is a good option but you might want to consider checking the noise level of the pipes before getting ready for bed otherwise it'll be a long night for you!
- Official Description (provided by the hotel):
- Located in the Heart of the Cotswolds The Dormy is a much-loved country-house hotel with new luxury spa.The hotel has recently undergone a multi-million pound refurbishment. The converted 17th century farmhouse is steeped in tradition, with oak-panelled bars, roaring log fires and a two-rosette dining room. Visitors are perfectly placed for the Regency terraces of Cheltenham, the theatre of Stratford-upon-Avon and some of the prettiest gardens and villages of the Cotswolds. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, DerbySoft Ltd Shanghai HQ Supplier Direct, Ebookers, TripOnline SA, HotelQuickly, Evoline ltd and Cancelon so you can book your Dormy House Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Dormy Hotel Broadway