This review will be in two parts.
Part one being valentines weekend. We were lucky enough to be treated to a weekend away as a Christmas present from our children. As regular visitors to Broadway I have always longed to stay in this most prestigious hotel so we were chuffed to bits with this gift. We were booked for two nights bed and breakfast. The hotel itself is spectacular, the staff very attentive, but unfortunately we were left very disappointed by our room (106) while old world charm is endearing, sloping floors, creaking floor boards etc the same cannot be said for just down right poor maintenance. On entering our room with dimmed lights all looked lovely. How this vision changed in the full light of day, unfortunately for us February the 14th was an extremely windy night as we found with the wind whistling through the gaps in the window, keeping myself awake most of the night, I presume this is why it was taped up with brown parcel tape??? Very attractive. Then after we had showered and I tried to dry my hair we found that to get to the plug socket by the mirror meant moving a large chest of drawers, there was only one socket behind this so meant that the lamp had to be unplugged, which then meant it was too dark to see in the mirror. The only other socket available is next to the bed by the tea tray, but no mirror. I don't think it is appropriate to have to move furniture and mirrors in order to just dry ones hair. There are two lovely sinks in the bathroom, the plug does not work on the right hand side enabling it useless. Then that brings me to the decoration of the room, cracked, water stained ceiling with peeling wall paper. Sheets of unpainted mdf behind the tv and a carpet that has seen better days and I would not be willing to walk on bare foot. On the Saturday morning we had to ask the reception to look at the heating as it was too hot in the room and the radiator thermostat was not working and we couldn't open the window because of there poor condition. This is not what were were expecting from the hotel.
We ate in the Great Hall on the Friday night, whilst it was very busy when we arrived, by the time we finished there were only two other tables occupied but it still took an hour to be served our desserts from the time of ordering. While the staff were very attentive and the food sublime I can't understand why it would take so long when the restaurant was almost empty by this time. In the spa the jacuzzi was not working and the floor in the steam room was very dirty.
After several emails back and forward to the hotel manager we were offered a free return visit which we had this weekend and the review below is for this visit.
Check in was friendly and smooth and as before very professional, the receptionist took my phone number and rang when our room was ready, as we had arrived early to make the most of the Broadway festival. This time we were lucky enough to stay in room 21 which is in the old part of the building, the court yard suite. Wow what a lovely room. Overlooking the courtyard below the room has a sitting area with TV, tea and coffee making facilities, a very large bright modern bathroom with a shower over the bath with a large daisy shower head and complimentary toiletries, there were also towelling robes and slippers. There is a digital safe in the wardrobe. In the bedroom area the room was tastefully furnished and decorated with a large wooden bedstead, two comfy chairs a coffee table and dressing table with mirror and large flat screen tv. There is also an ornamental fireplace in the corner. We did not eat in the restaurant this time as we were there for the festival. Breakfast was a delight, everything you could wish for on a continental buffet with a choice of cooked items, full Cotswolds breakfast, kippers, smoked haddock or eggs Benedict all cooked to order. Service was prompt and professional. We did not use the spa on this occasion. Check out was straight forward.
We were pleased to give the hotel a second visit and it has now restored our faith in this hotel chain. I would NOT accept a room in the newer part of the hotel which has not been upgraded as they are not worth the money and I have stayed in better maintained Travelodge rooms. All of the photos to this review refer to our first visit in room 106.
- Official Description (provided by the hotel):
- Imagine a hotel where roaring log-burning open fireplaces hint at its roots dating from the 1300's. Picture a Great Hall Restaurant with a vaulted ceiling and original wood panelling built in the seventeenth century. Visit a hotel that has been coloured by the characters of history. At The Lygon Arms, with its 78 rooms you can stay in the suite that King Charles I once stayed in the night before the Battles of Worcester in 1651. See the carvings of John Travis' name on the arch of the front door, etched into the hotel's history in 1620. An historic hotel in the heart of Broadway with a typically Cotswolds history. Dine in The Great Hall, Barringtons our typical all day dining brasserie or have lunch, a coffee or a Cotswold Gin and Tonic in one of our many lounges. A spa , swimming pool and The Lygon Gardens await you but most importantly the team look forward to welcoming you. . ... more less
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- Also Known As:
- Barcelo The Lygon Arms Hotel Broadway
- Barcelo Lygon Arms
- Barcelo Hotel Lygon Arms
- Lygon Arms Broadway