I have never had so much trouble with a hotel in my life. The staff are complacent and staggeringly incompetent. All I wanted to do is pay for my reservation and confirm that everything is in order. I've received mismatched invoices, and, having had to exchange several emails and speak over the phone at least half a dozen times over a fortnight (and it's still not resolved) have been told: that I'd booked two rooms, and then that I'd booked only one; that I needed to pay up front, and that I needed to pay on departure; that only one room had been paid for, and that both rooms had been paid for; that I had booked at their early saving rate, and that I hadn't; that I'd booked for dinner and that I hadn't. And to top it off, when I asked for confirmation in writing three times I just didn't near back from them and had to call them back myself. Completely unbelievable.
- Official Description (provided by the hotel):
- Imagine a hotel where roaring log-burning open fireplaces hint at its roots dating from the 1300's. Picture a Great Hall Restaurant with a vaulted ceiling and original wood panelling built in the seventeenth century. Visit a hotel that has been coloured by the characters of history. At The Lygon Arms, with its 78 rooms you can stay in the suite that King Charles I once stayed in the night before the Battles of Worcester in 1651. See the carvings of John Travis' name on the arch of the front door, etched into the hotel's history in 1620. An historic hotel in the heart of Broadway with a typically Cotswolds history. Dine in The Great Hall, Barringtons our typical all day dining brasserie or have lunch, a coffee or a Cotswold Gin and Tonic in one of our many lounges. A spa , swimming pool and The Lygon Gardens await you but most importantly the team look forward to welcoming you. . ... more less
- Reservation Options:
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- Also Known As:
- Barcelo The Lygon Arms Hotel Broadway
- Barcelo Lygon Arms
- Barcelo Hotel Lygon Arms
- Lygon Arms Broadway