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“Excellent”
Review of Russell's

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Russell's
Ranked #7 of 30 Broadway B&B and Inns
Certificate of Excellence
cheshire uk
Level 4 Contributor
31 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
“Excellent”
Reviewed 29 January 2009

Our room (no 5) had two armchairs (always a bonus) good lighting, no chintz (hurrah),the bed was extremely comfortable. The bathroom was spacious with a walk in shower and free standing bath There were plently of towels (and staff were happy to provide more if required) and hot water ( so often not the case in other establishments).

We had a meal in the resturant which was excellent. The staff were all young (well they seemed so to us!!), but they ran the resturant very well.

Breakfast in the morning was very good you could have any combination of cooked breakfasts & or cereals , fruit etc etc, again the staff were very pleasant.

We thoughly enjoyed our stay.

  • Liked — The roon the food the staff
  • Disliked — leaving
  • Stayed January 2009, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank millicent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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293 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (72)
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English first
Manchester
Level 5 Contributor
31 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed 27 October 2008

We stayed here for Easter this year and were not disappointed.

We stayed in Room 1 apart from the noisy bathroom fan this was fine.

Breakfast was lovely, no complaints here - plenty to choose from. Ate at the hotel on Good Friday which was really nice. Did struggle on the Saturday to find somewhere to eat as everywhere was fully booked. Managed to find a table in the Indian Restaurant down the road. Also ate at the Swan pub (after about a one hour wait for the meal) whilst we were there.

Broadway is a beautiful village, plenty of places to have a look round - we ventured up to the Tower which was a nice walk.

Also travelled to neighbouring villages, Bourton on the Water and Chipping Campden which are well worth the visit. Chipping Campden certainly has the wow factor - lovely little cottages.

All in all we had a very nice stay and would recommend.

  • Liked — Location
  • Disliked — Noisy fan in bathroom
  • Stayed March 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank NicBunny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Midlands
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 28 September 2008

We stayed at Russells for one night. On arrival the staff were very friendly and helpful. We were told that we had been upgraded and after climbing two flights of stairs were not disappointed. The room was absolutely stunning with fabulous views of the village. The bathroom was pure luxury with a huge bath and shower. The breakfast was lovely although the staff could have been a little friendlier, they were not rude but just seemed like they didn't want to be there. As for the evening meal, we were both really looking forward to it but were a little disappointed. The food was good but not exceptional, and as everything else was, this left you feeling a little let down. This said I would not hesitate to go back to Russells but may choose somewhere different for dinner.

  • Liked — The bath
  • Disliked — The meal
  • Stayed August 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Rockchica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hertfordshire
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 July 2008

We stayed at Russell’s for one night to celebrate our anniversary. Much like other reviewers we stumbled across the place by searching for hotels and restaurants in the area on the internet.

Having read all the reviews, we were very much looking forward to our stay and evening meal. Although it was lovely & I have no huge criticisms, it just didn’t quite “hit the mark” on all levels.

On arrival we parked in the Budgen’s car-park at the rear of the hotel. Don’t be frightened off by the 45 mins maximum time. Russell’s jointly own the car park & there is no restriction for guests.

We were greeted by a very pleasant young guy who showed us to our room. We stayed in room 1 which is one of the more basic rooms – but still of a high standard. Situated on the first floor and overlooking the green end of the High Street. Although it was overlooking the road, we were not disturbed at all by traffic noise. The room was well equipped with the usual stuff, including a cafetière and real coffee (a minor point admittedly, but it made me happy). We requested an iron & ironing board and asked if they had any non-feather pillows. Both of which they dealt with happily and quickly. They replaced both pillows & duvet. My only minor complaint about the room was a noisy extractor fan in the bathroom, which could not be turned off if you wanted the main light on. Therefore we just settled for using the light situated on the basin mirror.
Another thing that pleased me about the room set-up was, although there was no fridge or mini-bar in the room, in the shared corridor, they have a regular sized fridge and operate an honesty bar system where you simply take what you want and then write down what you’ve had so it can be added to your bill. The bar included – free real milk for teas & coffees; wine, beer, champagne, soft drinks, fruit juice, crisps, nuts & snacks, plus an ice machine. They also offer a decent selection of books, CD’s & DVD’s for guests to borrow during their stay.

We ate in the restaurant for dinner and sadly, this was the most disappointing part of our stay. There were two tables by the bar, away from the two main restaurant areas, one of which we were sat at. We felt quite out on a limb and a bit like we were sitting where you would wait to pick up a takeaway order from an India restaurant. I guess this was made worse due to the other table next to us being empty all evening. The ambience in the rest of the restaurant however seemed are better – maybe we were just unlucky this time.
Although very happy and friendly, our initial waitress was a bit clueless with regards to the menu. We asked her to explain a couple of things, none of which she could answer and had to go away and come back with fairly unconvincing responses.
The wine list was good and fairly priced. We had a bottle of the house Sauvignon Blanc (French) and Rioja, both of which were excellent especially considering they were £18 & £19 respectively.
Now onto the food; which although not bad, I can’t say it was especially good, which was such a shame, as this was the main reason we chose Russell’s. I think the best word to summarise it is disappointing.
To start we had:
- Goats Cheese in filo parcels with beetroot. An unusual combination which may work for some people and the beetroot making the cheese turn pink was a fun effect. However, they put sun dried tomatoes with it, which were totally out of place and proved to be an additional, un-needed flavour, which simply didn’t work.
- Duck and Vegetable Spring roll with chilli sauce. Unfortunately, this tasted tainted, like it had been pre-prepared, frozen and re-heated to serve. There was too much duck and hardly any vegetables in the spring roll and sadly not enough chilli sauce to cut through the rich duck.
For mains we had:
- Three cuts of lamb. All of which were overcooked and dry. Such a shame as this looked like it should have been a stunning dish.
- Ox Tongue with Romanesco (spelling?) paste/sauce, beetroot and parmesan mash. In the main this was very good. The beetroot, tongue and mash worked really well together. Unfortunately, the sauce, which was described as a blend of light Moroccan spices and tomatoes, was simply, or at least what tasted like, jarred sun-dried tomato paste, which you can buy at Tesco.
For dessert we had:
- Sticky toffee pudding. Stunning! Can’t fault this – apparently the chef has worked in Cartmel and uses a very similar recipe to their famous pudding. Yum!
- Coffee pannacotta with Brown sugar Ice cream – again a dish that should have been lovely, but just missed the mark. The pannacotta had a good flavour, but was too set & heavy; I think they’d used too much gelatine. The ice cream, again had a good flavour, but it had not be churned well enough, as it wasn’t smooth and had quite large icy crystals running throughout. What confused me most & makes me think that the chef doesn’t try his own food was something that ruined the whole dish. The ball of ice cream was mounted on a round short crust biscuit, which in turn was anchored to the plate by a dollop of very sour yogurt. This was bizarre as the sour yogurt, completely conflicted with and ruined the sweet flavours of the pannacotta & ice cream. When I questioned the waiters on this, they simply said – oh some people have mentioned that, but most people don’t eat the biscuit……. I was a little concerned by this response.

The waiting staff were polite and friendly with lots of smiles. The restaurant pretty much emptied out by about 10pm, but apparently this is unusual. The staff said that people are usually still drinking and chatting at tables until about midnight.

The total meal came to just over £100 for the two of us, which wasn’t unreasonable, but to be honest, I expected much more from the food. Please don’t get me wrong, I wasn’t entirely unhappy – just a little disappointed.

Breakfast is served from 8.30am to 10am. We turned up at 9.50am and were happily shown to a table (in the main part of the restaurant this time). We had a very good Full English which included bacon, eggs, sausage, tomato, black pudding, tomato & toast. We were also offered cereals and fruit. The coffee was pretty good and the freshly squeezed orange juice was excellent.

Checkout was simple and quick. I’m not sure if I would return to Russell’s again as it wasn’t quite special enough, but all I can say to others is, it might be worth a try if you’re looking for somewhere in the area.

  • Liked — The staff were very friendly and happy and willing to help
  • Disliked — The quality of food during our evening meal
  • Stayed July 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank MM2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 2 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 July 2008

We stayed at Russells of Broadway for two nights - Friday and Saturday - after looking through numerous hotel sites on the internet and stumbling across it at the very last minute.

We liked the look of the place - small and chic, with what appeared to be a fantastic restaurant, and therefore booked immediately. We had originally booked into room 5, but were then told that a mistake had been made and we were instead given room 6, which, after reading a few negative comments about its ground floor location, worried me slightly - I needn't have though, it was lovely and the location was fine!

Parking on arrival can be tricky as it is not clear where the car park is, and the small village road does not have many parking spots, so we had to go up onto a 'no parking zone' and get into reception asap! We were greeted warmly and directed immediately to the car park - which is shared with a budgens store at the rear of the property - where we were met again by the same member of staff who carried our bags back into the hotel. A pleasant start.

We were then taken to our room - which was off of the outside seating area to the rear of the restaurant (we had to go outside and then back in again, and had a separate key for this part of the building) - which was lovely, excellently furnished and decorated, with a lovely exposed brick wall and a huge bed! The bathroom was also very nice and spotlessly clean - the only complaint i could have was that the shower was not high enough for me (being over the bath) but then at 6ft 3 i often find this to be a problem in hotels!

As i commented on before, the room location really wasnt a problem - yes the room is situated next to a walkway, but we probably had all of 5 people walk past the window for the entire stay and both of the large windows have a white blind which we pulled down, which stops any unwanted views from outside but does not block any light.

On the second night we had booked dinner in the hotel restaurant and after reading the menu and the awards it had received, as well as the hotels 'a restaurant with rooms' tagline, we expected the food to be good, and, without dissapointment, it was. We had a tapas slate to start which was very nicely presented and did just about everything a tapas slate could do, and then to follow we had the fillet steak - quite expensive at £28, but well worth it as it tasted fantastic - and the ox tongue, mash and duck egg salad, which again was lovely and presented very nicely. After this we somehow crammed in dessert of a selection of cheeses and sticky toffee pudding - again very nice. The only single complaint i could possibly have at dinner was towards the end of the meal service seemed slightly slow and it took a while to have our desserts cleared away and then i had to ask whether we needed to pay now or have the bill added to the room charge, as nobody had come to our table to explain this - but in my opinion this is only a trivial thing and did not create any major hassles.

The breakfasts were also very nice, served between 8.30 and 10am, with yoghurt and honey and fresh fruit, followed by a full english being our choices, and plenty of tea, orange juice and toast to accompany - service at breakfast was very quick and efficient.

Everything we requested in the hotel was greeted with a warm smile and always questions of whether everything was ok, and "is there anything else i can do for you?", which was excellent and made us feel very much at home.

The hotel is situated in the main high street of Broadway, which is a beautiful picturesque village (as are the majority of those surrounding it) and really does need to be seen to be fully appreciated. We asked at the hotel for any recommendations of other pubs/restaurants to have a good meal at and they were only too happy to give us a few places to go to (which turned out to be excellent).

All in all this was a brilliant experience of an above average hotel still keeping its key character and charm and making each one of its guests feel very welcome.

I would return time and time again to this place - hopefully next time to room 7!

  • Liked — Everything!
  • Disliked — Having to leave and go back home!
  • Stayed June 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank Hyperfunk_d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level 4 Contributor
48 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 17 June 2008

I took my boyfriend to Russells for a weekend for his birthday and we absolutely loved it. Beautiful setting - Broadway is so lovely - great food, amazing wine list, lovely rooms with huge bathrooms, fluffy towels, seriously comfy beds. The staff are so friendly and laid back and helpful and they make the best bloody marys! highly reccommended!!!

  • Liked — friendly chilled staff, beautiful location, bloody marys!
  • Disliked — no tea making facilities in the gorgeous rooms
  • Stayed June 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank charlisays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Broadwayview, Owner at Russell's, responded to this review, 23 June 2008
Thank you for your great feedback. We are so sorry to read that you weren't shown the tea
and coffee facilities that we do provide in all our rooms, but we are delighted that you enjoyed your visit to Russell's.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Devon Uk
Level 4 Contributor
33 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 18 March 2008

Recently broke my leg and this was a treat after coming out of plaster, a weekend away.
And it was a treat, The bedroom (coincidentally on the ground floor, but not requested) was lovely, beautifully clean and simply but stylishly decorated, the bathroom was gorgeous, a really deep freestanding double ended tub and a really large walk in shower. The staff throughout our 2 nught stay were really pleasant and welcoming, from the guy who booked us in, right through the restaurant and breakfast staff.
We had dinner in the hotel one night and it was fabulous, really well presented and very imaginative combinations. Wish we had not already made arrangements foir the 2nd night as there were lots of other things on the menu I would like to try. Breakfast was also good,, lovely creamy porridge!
If I had one complaint, and this is really nit picking, I hated the pillows on the bed. They were feather and so floppy that once your head was on them they went totally flat and provided no support at all.

  • Liked — the bathroom
  • Disliked — thepillows
  • Stayed March 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank torquaytourist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Russell's

Property: Russell's
Address: 20 High Street, Broadway WR12 7DT, England
Region: United Kingdom > England > Cotswolds > Broadway
Amenities:
Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
Ranked #7 of 30 B&Bs / Inns in Broadway
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Russell's 5*
Number of rooms: 7
Official Description (provided by the hotel):
Russell's, a restaurant with rooms, is situated in the centre of the beautiful village of Broadway. ... more   less 
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Also Known As:
Russell`s Hotel Broadway
Russells Hotel Broadway

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