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“Poor service, bad attitude - lovely location” 2 of 5 bubbles
Review of The Horse and Hound

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The Horse and Hound
Ranked #21 of 31 Broadway B&B and Inns
Buckingham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Poor service, bad attitude - lovely location”
2 of 5 bubbles Reviewed 8 September 2010

We were served by a young barman who appeared to be in a foul mood, not only was he being surly but he kept pouring the wrong drinks. There appeared to be a bad atmosphere between the bar and kitchen staff.
When a diner complained about his poor service he was treated with contempt and the barman had a smirk on his face. Pity as the pub is a lovely location.

  • Stayed September 2010, travelled with friends
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank davecamper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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98 reviews from our community

Traveller rating
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    32
    12
    9
    13
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2
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Austerlands, Oldham, Lancashire
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 6 September 2010

Room a good size but soft furnishing mis-matched. Was not provided with a bath mat, even when requested. Although tidy the carpet needed shampooing as it had an obvious stain and the bathroom needed painting as it had staining on the walls. The welcome tray had not been checked properly as not enough milk for 2 drinks per person. It would seem that more staff are needed as the couple seem to be doing everything and that is probably why it is not up to standard. However the breakfast was fine. Having previously been in a 4 star rated Inn, this did not compare and needs work to bring it up to the rating it currently displays.

  • Stayed September 2010, travelled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank dandswhyatt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 bubbles Reviewed 19 May 2010

My wife and I toured the Cotswolds for 2 days in April. On the second day we stopped for lunch at the Horse & Hounds pub in Broadway. I wish we hadn't. The staff were unfriendly and lacked training; when I asked if they had any ales on tap that were brewed locally they did not know; the ale I ordered was served luke warm, not chilled. I ordered fried battered cod from the menu when I was assured by the elderly female supervisor that "it came up fresh from Plymouth today". 30 minutes after ordering the cod I was told by the same supervisor that my cod had just been put in the fryer. We received our meals about 1 hour after ordering them. The piece of cod was watery in texture and was definately NOT fresh; annoying because the only reason I ordered it was because I was assured it was fresh. We won't be going back.

  • Stayed April 2010, travelled as a couple
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Mitch2727
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Broadway hotels

South Wales
Level Contributor
40 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 16 April 2010

We had a family reunion at the Horse and Hound and booked 4 of the 5 rooms. All rooms were clean and comfortable and David and Diane the new owners gave us wonderful hospitality, nothing was too much trouble for them. It is ideally located on Broadway High Street. I would certainly go back for another stay.

  • Stayed April 2010, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank FairyGlenners
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Horse and Hound

Property: The Horse and Hound
Address: 54 High Street, Broadway WR12 7DT, England
Region: United Kingdom > England > Cotswolds > Broadway
Amenities:
Restaurant
Hotel Style:
Ranked #21 of 31 B&Bs / Inns in Broadway
Price Range (Based on Average Rates): £
Number of rooms: 5
Also Known As:
The Horse And Hound Hotel Broadway

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