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“Nice Hotel...................but Gloomy room”

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The Wood Norton Hotel
Ranked #2 of 11 Hotels in Evesham
Certificate of Excellence
Reviewed 22 June 2014

We stayed in room 201 for four nights in June 2014. We had a deal, which included Pimms on the terrace.

The abiding memory of our room was that it was gloomy. There were three small windows but only three lights in the room – two were bedside lights and the light controlled by the main room switch was just a table light on the dressing table. We felt that there should have been a more substantial light for the room. Other than that the room was comfortable (if a tad “compact”). There was a reasonable amount of storage space. Bathrobes & slippers were provided – although hidden in the wardrobe (we thought they were spare pillows at first).

There was no safe in the room – in this day & age a safe should be standard.

The room had Air-Con which seemed to work OK – there wasn’t much call for it during our stay.

The bathroom had the biggest shower we have ever seen – it took well over half the space of the room. Hot water was virtually instantaneous. The usual toiletries were provided and the towels were nice and thick and large. One gripe we had was that there was not much shelf space for storing our personal toiletries.

The hotel is a good base for exploring the Cotswolds. But it is located in splendid isolation in the countryside. Whilst this meant that it was very quiet – no traffic noise – you have to drive to get anywhere. This meant that, if you wanted a drink with your meal, you were “stuck” in the hotel.

We found the food well prepared. We ate once in the main restaurant and the meal was very good but on the expensive side. We found it strange that there was a surcharge for the lamb. (It was excellent though!)

If you don’t want to eat in the Restaurant (our wallet would not be able to cope every night!) then the Hotel did offer a Bar Menu. Whilst the food was good it was a very limited Menu, which we were bored with after a couple of days.

Breakfast was reasonable. We thought there could have been more fresh fruit on offer. The hot breakfast was good – although here again there were surcharges applied if you wanted anything different to the “standard” full English. (A vegetarian option was available.)

We did enjoy the Pimms on the Terrace in the afternoon after a hard day site seeing. The Hotel has excellent grounds including a rose garden for a nice stroll.

We found all the staff extremely friendly and helpful. Any issues were promptly and efficiently resolved with absolutely no fuss.

The hotel is a good base for exploring the Cotswolds.

Room Tip: Avoid room 201 - or bring a torch
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  • Stayed: June 2014, travelled as a couple
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1  Thank GOMCP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven S, General Manager at The Wood Norton Hotel, responded to this reviewResponded 20 July 2014

Dear GOMCP,

Thank you for taking the time to leave your review on Tripadvisor .Your feedback is much appreciated and very important to us. I would like to acknowledge your comments about lights, safes and slippers in our bedrooms, we are currently working on a plan to provide such items in the very near furture.

We do hope to welcome you back,

Kind regards
Steven

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772 - 778 of 1,101 reviews

Reviewed 22 June 2014

We were visiting Evesham and its villages.
This hotel is beautifully located between Evesham and Pershore and allowed us to have comprehensive access to our chosen objective. It is a beautiful old hunting lodge with links back to the Portugese Royal Family and as such is superb architecturally, both inside and out. The grounds are superb, too.
All staff, from the excellent and attentive General Manager down, were professional, polite, cheerful and helpful. We didn't eat in the restaurant as 5 courses are 4 too many for us, instead we ate in the bar, where a white tablecloth was produced for our benefit. The food was freshly cooked and came to the table hot (something my wife looks for!).
All in all an excellent visit and we shall return!!

Room Tip: We stayed in the main house.
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  • Stayed: June 2014, travelled as a couple
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1  Thank brian_sellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven S, General Manager at The Wood Norton Hotel, responded to this reviewResponded 20 July 2014

Dear Brian,

Thank you very much for your kind review. It is much appreciated and I can assure you that the team will be delighted to hear that you enjoyed your stay.

We look forward to welcoming you back to the Vale of Evesham and Wood Norton Hotel very soon.

Best wishes,
Steven

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Reviewed 21 June 2014

On first impressions, lovely, but then we went to our rooms in Pear Tree Mews.

The mews building has a code lock on the door, which is not set and even says it's not in use so anyone can go in and wander around. The rooms only have yale locks so not that secure either. As you walk into the reception area of Pear Tree Mews, they are re-decorating and you can see all the old mildew with paper signs apologising for the inconvenience. This doesn't create a very good impression and they'd have been better to close that section whilst redecorating.

We had accessible rooms - however, just as well I wasn't in a wheelchair as you could not get past the end of the bed so most of the room would have been inaccessible to a wheelchair user and also, the door to the ramp had to be kicked open. It was a warm evening and to get to the window you had to move a chair out of the way. The shower was also dripping and when I reported it at reception soon after checking in, the response was "oh, that's a maintenance issue" - like they didn't even care - no offer to go and send someone to have a look.

Breakfast the next day was just as bad. I asked for a hot chocolate - we don't serve hot chocolate at breakfast was the response, interesting as it's on the breakfast menu. My colleague decided to have full breakfast with a few items missing - so he suggested that it would be easier to say what he did want, and the sneer from the maitre d was very unbecoming. I decided I would have veggie sausages - no problem. Sat and waited, only to be told five minutes later there were no veggie sausages. My colleague's breakfast then got brought out - and he'd only ordered three items - but one was missing.

The breakfast staff should wake up before coming to work.

Next time, I'll stay at the Evesham Hotel instead - Quirky it maybe, but they pride themselves on a much higher level of service than this place.

  • Stayed: June 2014, travelled on business
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2  Thank Judith G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WoodNortonGM, Manager at The Wood Norton Hotel, responded to this reviewResponded 23 June 2014

Thank you very much for your review.

I am very sorry for the poor level of service you encountered during your stay with us. This is certainly not the norm, an i will be discussing your points with the team.

If you would like to discuss this in detail please email me at gm@thewoodnorton.com

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Reviewed 20 June 2014

We stayed for two days here and found it to be really comfortable and tranquil. Beautiful location and well appointed rooms. The staff are very caring and supportive . We decided it would be wonderful during a cold winter with the log fires burning

  • Stayed: June 2014, travelled as a couple
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Thank Peter M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WoodNortonGM, Manager at The Wood Norton Hotel, responded to this reviewResponded 23 June 2014

Thank you very much for your review.

We shall see you in the winter then, when the fire is roaring!!

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Reviewed 17 June 2014

This easily has to be the most beautiful hotel I have ever stayed in! Its wood paneled throughout and the gardens are fantasticly maintained. But the best thing about this hotel? The staff! What an absolute credit to the company. Many thanks to the young lady on reception ( forgot her name) and also the very helpful Lee for making our stay that extra bit special. I highly recommend the 5 course restaurant menu, it is amazing! See you very soon.

  • Stayed: June 2014
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1  Thank j_lacey12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven S, General Manager at The Wood Norton Hotel, responded to this reviewResponded 20 July 2014

Dear J Lacey,

Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay.

I look forward to welcoming you back to The Wood Norton very soon.

Kind regards,
Steven

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Reviewed 16 June 2014

Rest assure that this hotel has both a high a level of service & is set in beautiful grounds. The views are breath taking.

We stayed just one night for a romantic break in The Pear Tree Mews, and were able to completely unwind and relax. Total escape!

The hotel is really unusual, its history is very rich and the place is being lovingly restored. The one criticism I have is that the BBC training centre is omitted from all the information - so when we got there it was a little bit of a surprise to find that on the grounds. That said the gardens which have been created by English Heritage are gorgeous.

During our stay we took advantage of the 5 course tasting menu which was wonderful. A real treat to try so many new things, and it was all delicious. I particularly liked that all the dishes were very seasonal and creative. Breakfast was also delicious, it was all freshly made and the staff were happy to accommodate any requests.

This is a hotel that clearly lives and breathes great customer service, it was a treat to stay with them. All the staff we encountered were polite, courteous and nothing was too much trouble.

I would happily stay here again and would highly recommend it to others.

  • Stayed: June 2014, travelled as a couple
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Thank c_e_ashley1989
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WoodNortonGM, Manager at The Wood Norton Hotel, responded to this reviewResponded 23 June 2014

Thank you very much for your kind review.

I will pass on your comments to the rest of the team, and hope to welcome you back at some point in the future.

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Reviewed 13 June 2014

We booked a night on a special deal which included dinner, pimms and breakfast. There had been a wedding the previous day so maybe they had been busy and that was why as we opened the lift door we were greeted with trays of old breakfast plates and stale food - not a good first impression. Room was comfortable and clean (although very hot) but nice and quiet.
The dinner was really good and excellent value, friendly staff although a little slow (we had to ask three times for the wine list). What really let the hotel down was breakfast, a coach load of tourists arrived shortly after we had ordered and they were all served before us - we waited 40 minutes for our breakfast, they did apologise but we were really past it by the time it arrived with our burnt toast and not very fresh meal. As we checked out we found we had been accidentally charged with £100 of various extras that weren't ours and it took quite a while to sort this out, nobody seemed to know how this had happened and the girl on reception tried to put it down to extras with the meal. Maybe we were just unlucky on this occasion but it didn't make us want to rush back.

  • Stayed: June 2014, travelled with friends
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1  Thank SueBuckinghamshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WoodNortonGM, Manager at The Wood Norton Hotel, responded to this reviewResponded 19 June 2014

Thank you for taking the time to write a review.

I am really sorry that you encountered the poor level of service you did during your stay with us, it is certainly not the norm for our levels of service to be so low.

I would like to find out more about your stay, most specifically when you stayed, so I can investigate fully. Perhaps you would be kind enough to email me at gm@thewoodnorton.com

Thank you, and apologies once again.

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Additional Information about The Wood Norton Hotel

Address: Worcester Road, Evesham WR11 4YB, England (Formerly Wood Norton Hall Country House Hotel)
Region: United Kingdom > England > Worcestershire > Evesham
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #2 of 11 Hotels in Evesham
Price Range: £84 - £158 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Wood Norton Hotel 4*
Number of rooms: 50
Official Description (provided by the hotel):
The Wood Norton Hotel & Restaurant , the former home to French Royalty, is a glorious Grade II listed, four star country house hotel. Set in its own grounds the hotel looks over the beautiful Vale of Evesham to the nearby Cotswold Hills.50 rooms and suites with beautiful public areas, large ornate gardens, and public areas. ... more   less 
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Also Known As:
Wood Norton Hall Country House Hotel And Restaurant
Wood Norton Hall Country Hotel
The Wood Norton Hotel Evesham, Worcestershire

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