Just returned from a 2 day Business stay at this hotel. Arrived late on a Monday evening and my first reaction when entering my room was to sit on the bed with my head in my hands having been thoroughly shocked at how dirty and shabby it looked. I immediately telephoned the Foley Arms (at 11.35pm) to see if they had any rooms. Unfortunately not! The bathroom was very dimly lit, I got my hands dirty by picking up the notice off the bathroom windowsill. The decor of the whole room was 1970's which is okay I just wish it had been cleaned since the 1970's. There were a pair of dirty old socks on the ledge outside my window that must have been there for months and generally the whole room was extremely disappointing.
When getting into bed I pulled the duvet back to find a long black hair in my bed and it honestly looked like someone had slept in it since it was made.
The following morning I realised the shower didn't work, or more accurately there was little or no water pressure to allow a shower to work, plus the bracket holding the shower head was broken so it swivelled around to send the little bit of water sideways. It was barely enough to wet yourself. To top the bathroom off the radiator didn't work so the bathroom was freezing!
I was first into the breakfast room at 7.30 and was met with a very polite good morning and attentive service but then looked down at my table to see the blue runner on top of the white table cloth covered in stains and crumbs.(see photo) Having said that the breakfast was excellent, no complaints!
However, the second morning I asked for bacon and eggs and was served 2 slices of bacon that were burnt to a cinder on the rind. Anyone can burn food but not everyone has to serve it to a paying client afterwards!
There was 6 of us staying there and another colleague was covered in flea bites the following morning.
All in all definitely the worst hotel I have ever stayed in, in my life. Which is a real shame because it has great potential but I am sorry there is no excuse for the place not being clean! The decor can be excused, but not the dirt!
- Official Description (provided by the hotel):
- The Great Malvern Hotel is perfectly situated in the heart of Great Malvern. We are a friendly, family run business offering comfortable accommodation, great food, and good, old fashioned hospitality and service. Built in 1842 the hotel has been updated whilst still retaining many of it's historical features. The Sutton Family bought The Great Malvern Hotel in 1999, with the intention of running a small town centre hotel which had been an ambition of Jeremy. Rani, his wife, his children and parents have a day to day influence in the hotel and are supported by long standing members of staff. Good accommodation, good food and fine CAMRA cask ales. ... more less
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