It gives me no pleasure to be critical of a hotel. As leisure travellers we pay from our own pockets for these stays, often well in advance, and expect good standards. At Diglis House we were disappointed. I should say first that our room (23) was small but clean and had most of the facilities we wanted. It also had an excellent view of the River Severn flowing past and across to the Malvern Hills.
However, and these are general comments, why is there only, in a twin or double room, enough space to put one suitcase on a rack? Are we alone in taking a small suitcase each? Secondly why is the kettle full sized and too big to fit safely under the only available tap when you need to fill it? More importantly why do hotels have complicated shower fittings with no explanation of how to get a shower which is both warm and an acceptable flow rate.
The bath here was high sided with no grab rail and no anti slip mat. However a suitable mat was provided within minutes of requesting.
Our main disappointment was the New Years Eve Dinner and Disco. The evening reception with champagne and canapes at 7.30 was fine but from there it was downhill. Dinner was supposed to start at 8.30 but it was nearer 9pm which is very late. The whole meal took an age to be served and we didn't get to coffee until after 11pm which is far too late. Our chosen starter, wild game terrine , was OK but salty to our taste (which I know is a subjective comment). Our main course, local roast lamb rump, was not acceptable. It was undercooked and very pink. Several guests including my partner, had to send it back. It then came back over cooked and tough after a quick grilling. It was noticeable that there were four members of management in the room and they spent a lot of the evening placating guests who were not happy with the meal.
By the time the dessert was served it was so late in the evening that we couldn't really enjoy it.
All the staff were very friendly and helpful throughout the evening but our impression was that there were problems in the kitchen which caused the meal to be delayed.
The entertainment, disco, was supposed to start at 10.15 but it was well after 11pm before it got going.
Breakfast was OK, cooked breakfasts are cooked to order. Slices of white or brown bread were available as usual for guests to toast. There didn't appear to be any serving tongs available and I saw a member of staff use their hands to transfer a new supply of sliced bread from a plate into the bread basket on the servery counter. Definitely not the thing to do!
Finally we had booked for two nights but decided to cancel our second night. We were informed that hotel policy was that cancellations must be made by 2pm on the PREVIOUS day and we would have to pay the room charge, the information passed to us by a receptionist after consulting a member of management who failed to make an appearance to discuss it with us. OK, but don't expect us to return or to recommend the hotel to others. A brand new Premier Inn opens soon in Worcester. On our next stay in the city you'll know where to find us!
- Official Description (provided by the hotel):
- A Country House Hotel in the heart of the city. We are a Grade II listed building and you will find us located on the Riverside with a spectacular view of the River Severn. From Diglis House Hotel there is easy access on foot to the shops, cafes & tourist attractions that Worcester has to offer. We have superb rooms throughout our hotel buildings with many Superior Rooms & Junior Suites offering a River View. Food is available 12pm - 9pm in our Conservatory Restaurant, Bar and Garden Area, please see our website for Menus. The extended bar area and new William Leader room provides ample space to enjoy a relaxing drink or snack. As Worcester's premier wedding venue, we have three rooms licenced for civil ceremonies and the magnificent backdrop of the River Severn for those special photographs. We also have a selection of meeting rooms that can accommodate meetings up to 100 people. Proud to be the only hotel in Worcester with complimentary Wi-Fi and parking. ... more less
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- Also Known As:
- Diglis Hotel Worcester
- Diglis House Hotel Worcester, Worcestershire