The hotel is very poorly signposted and I arrived to a full car park but was directed to an alternative car park at the back of the main biuilding and I checked in with ease by a polite young lady. I stayed in the main building in a room which appeared at first glance fairly quaint and well maintained but as the trip progressed I discovered the carpet was in desperate need of vaccumming, the shower mat was dirty, the wardrobe door wouldn't close, the bed sheets were torn and the general cleanliness of the room was poor. Fortunately it was only a one night stay to attend a function, unfortunately the function was at the hotel! The toilets in reception are in desperate need of refurbishment and cleaning (the smear on the wall at 10pm was still there when I checked out at 11am)! The catering at the function was poor, warm food was brought out and left to go cold (surely it should have been served on warmers?) and the service at breakfast was appalling. The hotel was busy but this can't have come as a surprise so there is no excuse for the 40min wait for breakfast.
The hotel is in a fantastic position and has so much potential but you don't get what you pay for.
- Official Description (provided by the hotel):
- The Diglis House Hotel has the best location in Worcester it is on the Riverside yet has easy access on foot to shopping,tourist attractions and the riverside walkIt is a Grade II listed building. We have superb junior suites overlooking the river in the main house where all the rooms have been recently refurbished There is a new annex with many rooms having a river view. Food is available in the Conservatory Restaurant, bar or there is the option of eating in the gardens on warm days. The extended bar and new William Leader room provides ample space to enjoy a relaxing drink or snack. As Worcester's premier wedding venue, we have three rooms licenced for civil ceremonies and the magnificent backdrop of the Malvern hills for those special photographs. We have a selection of meeting rooms that can accommodate meetings up to 100 people. The only hotel in Worcester with complimentary parking and W-Fi ... more less
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- Also Known As:
- Diglis Hotel Worcester
- Diglis House Hotel Worcester, Worcestershire