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“Had a great time best location ever”
Review of Diglis House Hotel

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Diglis House Hotel
Ranked #4 of 11 Hotels in Worcester
Certificate of Excellence
Reviewed 1 November 2010

I recently stayed at The Diglis and had a great couple of nights. The rooms in the annex were nicely furnished with some quirky furniture but it was clean and had a superb view over the river, With a full English breakfast included in the price it was certainly good value and far more comfortable than some of the low cost hotel chains that I stay in. I didn't eat in the restaurant as it was so easy to walk into town and there was a huge choice of restaurants and cafes. Also there was free parking. I have read some of the other reviews and am a bit puzzled I think people must expect a lot for a two star hotel

  • Stayed: October 2010, travelled on business
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1  Thank Redditch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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508 - 514 of 555 reviews

Reviewed 31 October 2010

Lovely location, and from the outside full of promise. The best thing was the individually cooked breakfast which was hot and made with quality ingredients. We felt sorry for the staff as they seemed to run into the ground and having to deal with unhappy customers.

We were told we had a superior room in the new wing. Room 29 was anything but superior....
1. small room in the attic
2. curtains were too light and did not fit the window
3. no privacy as people walking on the opposite bank of the river could see straight in!
4. very old 70s pine furniture with a stool that was just as old
5. badly designed new bathroom seemed to be not finished and only part tiled
6. loo handle fragile
7. towel rail fragile and hanging on
8. party going on in another room and we had to call down at 11pm and ask reception to ask them to be quieter (which they did)
9. woken up again at 2am with people coming in the room next door, in a small corridor you could hear everything though our door
10 . could hear people moving around and doors slamming from downstairs
11. service at breakfast was poor as not enough staff as the hotel was full the overfow was put into a small side room with only one waitress (who did her best)
12. ran out of white bread for toast, and malted toast delivered after we had finished everything else
13. for all of this they charged £100 for one night.

When checking out we said we did not think the room was worthy of the superior title and there was no apology just a statement that all the rooms in the new wing were classed this way and there was nothing they could do.
When paying that amount of money for a room we would like something that is at least to the standard you would have at home if not better (hence the use of the word superior), this room was not even a good "standard", very disappointing.

  • Stayed: October 2010, travelled as a couple
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Thank joolesc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 October 2010

A beautiful period building set alongside the river in a very quiet area. Thats unfortunately where the superlatives end!
We were unlucky enough to be put into the old part of the hotel it being full with the dreaded wedding party. My brother and his wife were fortunate to have a room in the new(ish) wing although they had to move rooms due to the noise from the wedding disco but even the new room had dreadful cheap and old fashioned furnishings.
Our room was probably the worst I have stayed in anywhere ever and Faulty Towers comes to mind.
The first room we were given was tiny and it was barely possible to walk around the bed so we got a ''larger'' room. This was to be honest just as small just a different shape. A nineteen forties/fifties dressing table and wardrobe with the chipped veneer - you know, the ones your Gran used to have - with a dressing table stool that couldn't be pulled out because it hit the bed.
The bathroom door handle was hanging off with only 2 loose screws holding it on and with no latch or lock whatsoever - the door just sort of hung there. The bathroom light was a dull glimmer and the basin light did not work Upon enquiring if it could be fixed the young lady at reception said they hadn't got any bulbs!
The shower was one of those awful electric things that hang on the wall and the hose blew off the first time I used it sending a jet of luke warm water across the faded and wrinkled green carpet.
The paintwork was in a terrible state and it obviously hasn't been painted for years and there was a layer of grime settled in the door mouldings. I was tempted to pull off completely the peeling wallpaper but thought I'd better not!
The windows were old timber single glazed sashes and were running with condensation by the morning. The room cleaning was pretty poor as well. Sugar spilt on the small side table the night before was still there after the chambermaids had been in and 'cleaned' I could go on but there isn't enough space here.
On a positive note, the staff we encountered in the main were very friendly and I felt a bit sorry for them having to work in such an awful place. We ate in the hotel restaurant both evenings and the food was good and wholesome but won't be winning any Michelin stars although the breakfast was very good. Oh and lastly the toilets (at least the gents) were horrendous and stank and they were positioned right next to the kitchens.
This is such a shame. As I say the building is beautiful but it just needs money spending on it. I paid £90 a night for this shambles and it is just not good enough. I hope the owners read this and take action as soon as possible.

  • Stayed: October 2010, travelled with family
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Thank Nicko2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 October 2010

Stayed one night in the annexe. Bed so uncomfortable, felt every spring in the mattress, couldn't sleep at all. Left at 3.30am to travel back to Yorkshire. The wardrobe door didn't close, plugs were situated under the dressing table inaccesible, only spare plug for hairdyer was too far away from any mirror! Bathroom had mould round the bath. The dining room had lots of cobwebs which we pointed out to the staff. After our evening meal we requested a pot of coffee and the waitress said that she would have to check to see if it was possible to have a pot!! Upon leaving tried to contact night porter at the rear door to no avail, eventually walked through rear car park and side streets to front entrance loaded the car well before the porter eventually arrived at front door. Contacted the Hotel the following day and they agreed a small refund, this should have been substantially more and after ten day it has not been received! They also made an error with the bill and made a correction without informing us, this was onlyh noticed on our credit card statement, whereupon we queried this and was informed of the error. No way should this Hotel continue in business.

  • Stayed: September 2010, travelled as a couple
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1  Thank purple022
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 September 2010

We spent the night in this hotel following a wedding reception, and we were a bit nervous having read some Trip Advisor reviews but we didn't need to worry.

Our room was in the main block and seemed to have been recently refurbished. The room was fairly "bijou" fitted with a standard size British double bed, not really wide enough for us! The bathroom was clean and well appointed.

The staff were pleasant and friendly throughout and could not be faulted.

The location of the hotel right on the banks of the River Severn and just a short walk to the city centre is superb, although parking is a bit tight when the hotel is full

  • Stayed: September 2010, travelled as a couple
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Thank Quintonian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 September 2010

I stayed in the annexe in a well appointed room, with a good bathroom.

The staff were always helpful and cheerful.

The only slight downside was breakfast, where the buffet needs improvement, and the service needs to be more organised.

  • Stayed: September 2010, travelled solo
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Thank JohnT066
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 September 2010

Stayed in a Junior Suite for two nights while in Worcester to watch cricket. Greeting and room were adequate but many of the smaller touches were not as we had expected. These were mostly small things, but there were so many that they affected our rating, things like:
1. Door banging all night as there was no door stop in place
2. All the bathroom taps had water marks in them
3.Chair in bedroom was starting to fall apart
4 Coffee at breakfast not hot
5. Workmen walking right by the bedroom patio windows first thing in the morning.

These may all sound like small things and indeed they could all be quickly fixed by management attentive to detail, but they were frustrating. Having said all of that the location is great and the hotel has a lot of potential if that attention to detail was given.

  • Stayed: September 2010, travelled as a couple
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1  Thank kevinforsussex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Diglis House Hotel

Address: Severn Street, Worcester WR1 2NF, England
Region: United Kingdom > England > Worcestershire > Worcester
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #4 of 11 Hotels in Worcester
Price Range: £94 - £125 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Diglis House Hotel 2*
Number of rooms: 28
Official Description (provided by the hotel):
The Diglis House Hotel has the best location in Worcester it is on the Riverside yet has easy access on foot to shopping,tourist attractions and the riverside walkIt is a Grade II listed building. We have superb junior suites overlooking the river in the main house where all the rooms have been recently refurbished There is a new annex with many rooms having a river view. Food is available in the Conservatory Restaurant, bar or there is the option of eating in the gardens on warm days. The extended bar and new William Leader room provides ample space to enjoy a relaxing drink or snack. As Worcester's premier wedding venue, we have three rooms licenced for civil ceremonies and the magnificent backdrop of the Malvern hills for those special photographs. We have a selection of meeting rooms that can accommodate meetings up to 100 people. The only hotel in Worcester with complimentary parking and W-Fi ... more   less 
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Also Known As:
Diglis Hotel Worcester
Diglis House Hotel Worcester, Worcestershire

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