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Review of Cistercian Cottage

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Overview
Holiday Rental House -
3 Bedrooms, 2 Bathrooms, Sleeps 6
Aberystwyth, Ceredigion, Wales

Reviews from our community

Poor - based on 1 review
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Reviews from our community

ConeyImag...
Birmingham, United Kingdom
Level 6 Contributor
219 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
“Lovely place, but obvious issues”
Reviewed 2 April 2017 for a stay in March 2017
4
people found this review helpful

Even before our arrival there were problems. We entered the driveway from the main road, only to be greeted by deep mud, and tracks from the logging vehicles working. Going downhill, sliding in the mud, trying to keep an eye out for logging trucks was scary! We eventually made it to the cottage and let ourselves in. A couple of hours after we arrived Barbara popped in to say hello. She informed us the driveway would be sorted out by the Forestry people so it would be more passable, but not for a couple of days. She then said she would be off to Bahrain and no one would be next door, but we could email and she would try and answer when she could.
Previous to our arrival we had received no information on the state of the driveway, but logging had clearly been happening for some days. Had we known, we would have used our other car, which was a bit chunkier and would have coped with the driveway better.
The house was lovely, but a bit cobwebby in places. The hottub was lovely, but better to use after the loggers went home for the day and we could actually hear the birds! Beds were comfy, towels were fluffy, and there was mostly everything we needed to cater for ourselves, although the grill on the oven was useless and never got really hot, so cheese on toast ended up being a cheese sandwich on warm bread. The views were great, especially the sunsets!
The loggers started work about 8am every morning, so no lie in for us, even with the windows closed. Its a holiday that we had waited ages for, and a lie in was welcome, but not here. We also had to time our exit up the driveway to go out for the day, with the vehicles collecting and moving the treetrunks down the driveway.
The owners have a duty of care to inform people who paid their hard earned money to stay here, that the driveway would be a hazard, and huge machinery would be using the driveway all day every day and leaving would mean watching the vehicles and timing how long it took the tractor units to come back up the driveway, and suddenly we had to leave quickly! Our car was totally filthy, mud compacted in the wheel arches, and it was quite scary on a couple of occasions when it had been raining hard and the vehicles churned it up. The forestry people did lay some gravel at points on the road one time, but it got churned up the next day after a night of snow and the logging trucks working all the following day again. The owners had 4x4's which is ideal, but we had a typical city car, suitable for where we live. We emailed the owner, who took a couple of days to reply, only to say she had passed our comments onto the forestry people. This is not helpful at all, and had we known issues like the driveway and constant logging noise beforehand, we may have changed our minds about going. Which begs the thought that they want your money and once they have it, tough! And the fact they wouldnt be there to moan to was a little unsettling, also. There is no customer service with this place whatsoever, just happy to throw off comments without a need to address them. Nowhere on the website does it say anything about the shared driveway so you can decide for yourself whether you risk it or not.
We did not like being uninformed of the state of the driveway and dangers of the logging lorries which were as wide as the driveway so nowhere to go if you met one! Also the off hand nature of the owners who were happy to take your money but not happy to deal with potentially dangerous issues. We didnt enjoy the constant noise either, which drowned out the birdsong. We could not possibly recommend this place while logging is going on, and unless you find out from the forestry people, the owners won't tell you!!

Would you recommend this hotel to a friend?   No.
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Adults2
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