Beware of scam. Booked this hotel, arrived to find that, similar to some earlier reviews, there was supposedly a boiler problem, and we were being sent to a sister hotel nearby, the Queensbridge. No advance warning, even though they had all of our contact details and worse, as we only discovered the next morning when we enquired, the original hotel charged out credit card for the full amount, EVEN BEFORE WE HAD ARRIVED! But that is not the worst. Arrived at Queensbridge to find a squalid, rundown dump of a place.
Nice enough receptionist but we should have realised something was strange when she asked us nothing upon check-in. No id, no credit card, nothing. Turns out it is because the payment had already been processed, but we didn't find that out until later the next day. Room was disgraceful. Door wouldn't lock from inside, furnishings questionable, room smelly, carpets dirty, radiator miniscule and with dirt underneath, window broken so noisy, drafty, and heard rain all night. Curtains also dirty. Bathroom and bedsheets were clean, thankfully, but toilet ran, and bathroom needs to be stripped out and re-done. Breakfast was included but we didn't want to risk things especially after reading other reviews about breakfast room cleanliness- plus it was served in a dank basement room! Looked up Queensbridge. Has two stars. Deserves less. We were not offered any apologies, discount, not even a receipt. The hapless front desk just told us to go see the Four Seasons. Which we did. We asked for a credit card receipt (receptionist said it must be in the post -- note that it is now 10 days later and we still have no receipt!). We also demanded a discount after we discovered we'd been automaticaly charged the 75 pounds for the Four Seasons! Discount offered was pathetic, only 15 pounds. Paying 60 pounds for Queensbridge is unacceptable. But by then we wanted to get far away and, after all, we didn't want this awful place to ruin our short stay in Aberystwyth! They didn't have the decency to OFFER the discount themselves, nor even to apologise for messing us around. We had to insist, and then wait for receptionist to verify with the manager off site. Many probably don't go to the effort to go back to ask for discount, so in the end these terrible rip- off artists continue on their merry way. My message - don't let them get away with this. You almost have to laugh at the signs offering a 10% discount for any parents of Aberystwyth University students who return for a second stay. You must be joking. Avoid at all costs.
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- Also Known As:
- 4 Seasons
- Four Seasons Hotel Aberystwyth, Wales
- Four Seasons Aberystwyth
- Aberystwyth Four Seasons