This hotel was booked by my wife so that we could attend my daughter's university graduation ceremony and not have to travel on the same day, hence we stayed the night before.On arrival the hotel was unmanned (which it is after 2100 ish) so we collected the key for our double room (number 15) from the reception area. The hotel is dated but tidy and we looked forward to getting in our room after a long drive. The door appeared to be made of cardboard and from the corridor, looked more akin to a cupboard. The room was clean enough, to a basic standard, but had a small double bed crammed into a very small room with all the prerequisite furniture for 2 adults. Clearly there was little room to move and the fire escape was blocked by a bed-side chest and luggage rack; I removed these to ensure I could make a speedy exit should it have been required. The bathroom was basic and the shower temperamental to say the least. The shower over the bath was only just useable and the fittings from the early seventies I should guess.
The lack of staff or on-site facilities really is not commensurate with this room rate. The bar was closed, the restaurant non-existent and the hotel fully lacked any form of atmosphere.
This continued after an average night's sleep, due to noisy town dwellers, during the breakfast service. This is the first hotel I have been to where the hosts/workers don't greet you in the morning and show you to our table. They were surly and gruff, sparing no graces or welcomes whatsoever and even failed to deliver what was asked for in any reasonable time.
For £130 per night (even though this isn't the real 4 Seasons) I expected a comfortable hotel with atmosphere and courteous staff; I failed to see any evidence either was available. I have stayed at far better hotels worldwide for this and it is a huge shame because this is the precise reason British hotels are struggling. It is not right to charge fewer visitors more, you should be trying to provide a good service at reasonable rates; that is the way to get returning trade.
In summary, this was such a poor showing I will never visit this hotel again. I would rather a long drive and be tired, not spend this amount and be tired.
On checking out I mentioned to the receptionist that the fire escape was blocked with furniture but was told that fire escape was no longer in use. That, despite the fact all the signs and a break glass for the key holder were in place and clearly marked on the door.
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- Also Known As:
- 4 Seasons
- Four Seasons Hotel Aberystwyth, Wales
- Four Seasons Aberystwyth
- Aberystwyth Four Seasons