We arrived with 3 tired kids from a delayed ferry at 1.30am.
I had booked on-line and had only been able to get double, not family rooms.
Erica was on duty and could not have been more helpful or welcoming at 1.30am!. She said that they had noticed that we had children on our computerised booking so had upgraded us to 2 bigger family rooms at the quietest part of the building. She was so cheerful and welcoming.
This is the best service I have ever had from a hotel!!