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Review of The Boatyard Inn

The Boatyard Inn
Ranked #16 of 161 Restaurants in Bangor
Certificate of Excellence
Price range: US$6 - US$28
Cuisines: British, Pub
More restaurant details
Restaurant details
Dining options: Breakfast, After-hours, Reservations
Description: Under new management since Jan 16
Reviewed 27 April 2014

We came to the boatyard inn this evening because I'd heard off some locals how much they enjoy it, we had some fantastic food in a relaxed environment with superb service! What else can you ask for?! Just as we where settling up and leaving a beautiful folk group came in and starting playing! It was wonderful, we will definitely be back! Thanks for a great evening!

Thank Gemma W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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144 - 148 of 191 reviews

Reviewed 18 April 2014

The menu looked lovely. My daughter & I were taking a 3 day break just before Easter. On the first night we decided to try Bangor Cuisine. We did not refer to Trip Advisor prior to our meal, which in hindsight was foolish.
I could take you through the sordid evening blow by blow which could become a comic piece!
My starter was Whitebait. When it was eventually served it had been deep fried in rancid oil. In fairness , I did point this out and the management took this off the bill. We should have left before the main course. We didn't . Others did after waiting well over an hour before being told their main order had sold out.
I ordered sticky salmon. I received trout ( I think) cooked in Kung Po sauce served on a bed of boil in a bag rice with microwaved frozen veg. £17

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2  Thank KTJ_55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lkm_11, Manager at The Boatyard Inn, responded to this reviewResponded 21 April 2014

Dear Customer,

I would like to take this opportunity to apologise for your experience at our establishment.
Upon your arrival we did mention that there would be a delay on the food service due to the high level of customers. We provided you with a round of drinks on the house to compensate for the delay as well as personal apologies from the waiting staff and the management who explained that there was a new chef in the kitchen as well as an unexpected rush of customers at that time. Please also note that each meal is freshly prepared to order which in peak periods can add to a delay.

We can assure you that oil is changed regularly and was done on the Monday prior to your visit, therefore approximately 24 hours previously. We checked with other customers who had also had whitebait that evening and they all said it was delicious and had no complaints.

Lastly regarding your main course of 'Sticky Salmon', we use local suppliers and we can both guarantee you that it was definitely not trout. We do not stock frozen vegetables or boil in a bag rice; all our meals are made to order using fresh local produce.

Again, please accept our apologies from all here at The Boatyard. Although we are disappointed and unsettled by your unsatisfactory experience with us; we would like to re-iterate again that our food is made fresh to order and our kitchen staff were under a lot of strain due to the unexpected rush.

We hope that your meal will not deter you from visiting again; we would like to provide you with the opportunity to see the true quality of our home cooked, well presented food alongside our professional and welcoming service.

The Boatyard Inn

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 April 2014

Popped in here on our way on a road-trip. We received a very warm welcome from the friendly waitress. There was a good selection of home-style, unpretentious food on the menu, but there could be more vegetarian options in my opinion.

Would definitely come here again if I was in the area.

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Thank Victoria M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 March 2014

Came here for a evening meal on Monday night. Was pleasantly surprised with the level of service. The waitress was very friendly and welcoming. She offered to take our coats as we arrived, pointed out the specials board, sat us on a nice spacious table and took our drinks order straight away. Lovely selection of meals available and some great specials on the board. There was an offer on which was in aid of St Patrick's day - Irish stew and a drink for £5. Excellent value and tasted fantastic. After we had finished our meals we were asked if we would like to see the dessert menu. This had some nice homemade sweets on it. The waitress informed us of some special desserts as well which were homemade double choc gateaux and strawberries and cream gateaux... yum. Great service, fantastic food and homely atmosphere. I would very much recommend this pub.

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Thank Kirsty R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 March 2014

Let's start with what's good. The cooked breakfast on the first morning was terrific, complete with black pudding. The staff are friendly (if a little chaotic at times). The ambience is relaxed and homely. That's where it ends.

We arrived (after a 260+ mile trip) and checked in. We'd booked a double room and had received email confirmation but the BY had no record of our reservation "this is why I don't do computers" was the response. Fortunately rooms were available and we were shown to a family room with a double bed and two singles. A bit tatty and old fashioned with peeling wallpaper etc. we were paying £60 which isn't expensive but the room was disappointing nonetheless. The room wasn't ensuite and it was pointed out to us where the bathroom was.

The communal bathroom which serves 3 bedrooms on the first floor was very shoddy. Carpeted (yuk!), a couple of old dried bits of soap in a plastic dish, toilet roll holder hanging off the wall and stained bar towels on the radiator. A tired looking bath towel hanging by the side of the basin, trailing on the floor. The shower was so uninviting we didn't bother with it during our stay. Our bedroom only had one (very small) bath towel.

5 minutes later we were asked to change rooms because there was another booking in the original room we had been given. We were then showed to a twin room, half the size, cluttered but functional. There was a bedside lamp but it was not by the bed, was wobbly and had no bulb! Again there was only a very small towel provided for the twin accommodation.

The TV remote controls didn't work at all but we did get help from the bar staff. General faffing about with batteries etc. (our own spare ones!) resulted in us receiving a picture but no remote control to operate the TV.

If you want a good night's sleep - don't come to the Boatyard. We expected some pub noise of course. The main problem is that all the doors of the bedrooms and the bathroom stick and bang when they close - it's impossible to close (or open ) them quietly hence a constant banging goes on throughout the with guests coming and going and using the bathroom. It was horrendous.

Dinner the night before we left was good. However, I wasn't sure about the need for fish pie (with mash topping) to be served with new potatoes and chips and I would challenge any chef to describe peas as "buttered greens". We asked if we could put our meal on the room bill: "we don't do that..." 5 minutes later when the bill came we were asked if we wanted to pay our room bill at the same time since we were checking out the following morning. Confused?!

I've left the 'best' til last. We were really looking forward to our breakfast before we left as it had been the highlight of our otherwise dreary stay. When we'd checked in we'd been asked what time we wanted breakfast on each morning and had confirmed 8:00 for day 2. What a disappointment! No-one was in the kitchen or breakfast room and hence NO BREAKFAST!

We have left tired, hungry and disgruntled.

1  Thank Lori_83_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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