Stayed for 2 nights in late May and first impressions were positive. The lack of car parking was a concern when booking but it soon became apparent that it was not a problem and only a short walk away from the hotel through a residents car park. Check in was efficient and the room looked good. The beds were comfortable - sadly the 'style over substance' bedside lights were useless and cut out every time they were knocked which was very frustrating.
Things started to go wrong on the second day. We left early and called back briefly during the morning only to find the room not made up. Coming back later in the day, the room was in the same state and a closer look revealed that the tea and coffee had been topped up but the bed not made, dirty cups left on the side and the bathroom not cleaned.
Not being overly happy, I asked Laura the receptionist to speak to the duty manager only to find that there wasn't one available for some 4 days. I have to say that Laura was brilliant - she took ownership of the issues and offered to sort the problems out herself; I declined this as this was not her responsibility and also declined the offer of free breakfast. I just wanted the shortfalls noted and was not on a quest for a cheap night stay.
So - 101% to Laura for her handling of the issue; 1% to the manager who eventually rang a couple of days later, leaving an unintelligble message and not bothering to try to reach me again.
- Reservation Options:
- TripAdvisor is proud to partner with Ebookers and Travelodge Hotels Ltd so you can book your Travelodge Caernarfon Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Travelodge Caernarfon Hotel Wales