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“Lovely site but just be careful whose chalet you book!!”

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Glan Gwna Country Holiday Park
Certificate of Excellence
GRIMSBY
Level 3 Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Lovely site but just be careful whose chalet you book!!”
Reviewed 30 July 2011

Agree with other people that this is a lovely site but just be careful who you book with. We travelled as two couples and booked chalet 56 through Alison Jones, who we were told was a member of the family who own the site. We specifically wanted a chalet with a double and twin bedroom. We had seen lots of other lovely chalets to rent but they all seemed to have a double and bunk beds, which is why we booked with this particular person. On arriving at the site we were given Chalet 56, when we went through the door we all reeled back with the over powering smell of damp, it was really bad! On venturing further the toilet seat was broken and lying at the side of the toilet and the' twin beds' consisted of a single with a pull out underneath! We immediately went back to reception to complain and the guy in there was brilliant and really tried to help, although he had been inconvenienced the night before till 7pm waiting for us as Ms Jones had given him the wrong arrival date for us! He gave us the keys to Chalet 59 he could not get hold of Ms Jones and was obviously doing the best he could to sort us out. Chalet 59 was far from alright but after a 4 hour journey up from Sth Wales we decided we were going to have to try and make the most of it and sort it out with Ms Jones later. Where do we start....the bedding was disgusting....we had ended up with two sets of bunk beds in one bedroom and out of the 8 pillows provided 2 were passable to sleep on! Luckily the weather was hot so we did not..and could not..have used any of the blankets and duvets provided. I have photos of the blankets which were very, very badly stained and I won't put what with but I am sure you can imagine. It is the first place I have EVER stayed at that had a tin of HOUSEHOLD FLEA KILLER under the sink!! One key was provided although there were at least 2 doors requiring keys and 4 people staying. The bathroom door and the double bedroom door would not shut to properly, no window key to the bedroom window, the hot tap in the bathroom had to be held when turning it on or it spun around and the shower puthered out and went from hot to cold even though no other water was being run at the time! Twice we went down to reception to try and contact Ms Jones and when we left I left a letter with my phone number on listing complaints, I also tried ringing Ms Jones on her mobile whilst we were there but to this day she has not had the decency to contact me. I have never in my life stayed in such awful accommodation as she is providing, thank God for the good weather and light nights so we had to basically sleep in there, otherwise we would have had to go home early. I am so pleased I had only booked 4 days here. As I said before, the site is lovely, avoid this ladies accommodation like the plague!!

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
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Helpful?
26 Thank LESLEYGRIMSBY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
glangwna_LL552SG, Manager at Glan Gwna Country Holiday Park, responded to this review, 2 September 2012
Whilst i appreciate you comments that the office staff were helpful, it's just a shame that the negative review relating to a private letting, is left on the Glan Gwna page as we are then directly tarnished, through no fault of our own.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
south wales
1 review
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 27 February 2011

We spent a week at Glan Gwna at the begining of August 2010. We rented a lovely chalet, newly refurbished (even soft-close doors and drawers in the kitchen!!) complete with a fantastic oustside deck that would be safe and secure for toddlers or small dogs. It appears that there are many different owners of the chalets/ caravans, but we rented from Kingfisher Self Catering, who have several properties on the park to choose from, and is run by a very pleasant and helpful lady.


The park itself is very pretty and well kept, mostly wooded with gardens, a river, lake and weir. It is very dog friendly, and just the grounds themselves allow for a very pleasant walk each morning. This is a quieter type of park, ideal for relaxing and families.


As for the location, it is situated in the village of Caeathro, about 3 miles inland of Caernarvon, and is extremely well placed to get just about anywhere in North Wales. Snowdonia (on a clear day), Anglesey, Llandudno and The Great Orme are all within easy reach, and the beautiful beach at Dinas Dinlle is worth a special mention.


All in all, we had a lovely holiday even though the weather wasn't so good that week. Plenty to do, superb accomodation, beautiful park at an extremely reasonable price. Ideal for families- I just wish I'd gone for 2 weeks instead of one!!

  • Stayed August 2010, travelled with family
    • Value
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Helpful?
16 Thank aberfarm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wallasey
Level 4 Contributor
33 reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 14 February 2011

Friends have a chalet here we visited the site fell in love with it and purchased a beautiful caravan. Cannot wait for park to open to spend all our time there. Caernarfon is such a lovely place as well.

  • Stayed October 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank Platty94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Glan Gwna Country Holiday Park

Property: Glan Gwna Country Holiday Park
Address: Glan Gwna | Caeathro, Caernarfon LL55 2SG, Wales
Phone Number:
Region: United Kingdom > Wales > North Wales > Gwynedd > Caernarfon
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 21 Speciality Lodging in Caernarfon
Price Range (Based on Average Rates): ££
Official Description (provided by the hotel):
Secluded in a wooded valley, only two miles from the Royal Town of Caernarfon, lies the exquisite family run country park Glan Gwna. An exclusive and private caravan and lodge holiday home park set in an enviable position – a designated Area of Outstanding Natural Beauty. Set in over 200 acres of landscaped woodland and is a true haven of peace and tranquility, offering the perfect escape from the hustle and bustle of everyday life. Glan Gwna offers you the perfect 'get away' location. Located between Snowdonia National Park and the golden beaches of the Llyn Peninsula, Glan Gwna is the ideal base from which to experience all the riches that North Wales has to offer - all within easy reach. Glan Gwna is a family owned and family run business operated by the Jones family who live on the estate and take great price in providing personal attention. Glan Gwna really does need to be seen to be believed, with its secluded landscaped grounds, private fishing lake, streams and rivers, woodlands and abundant wildlife. Glan Gwna is open for 10 months of the year, from 1st March to 4th January and your pets are welcome too. Take in the calm and tranquil surroundings. A paradise for walkers, cyclists, golfers, and those who appreciate the outdoor way of life. Located just an hour from Chester, one and a half hours from Liverpool and Manchester, Glan Gwna Holiday Park is ideally situated for those who do not relish the thought of a long drive after a hard week. ... more   less 
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Also Known As:
Glan Gwna Country Holiday Park Caernarfon, Wales

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