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“Nice enough Chip Shop but customers service leaves a lot to be desired...”

Fisherman's Fish & Chip Shop
Ranked #10 of 56 Restaurants in Conwy
Certificate of Excellence
More restaurant details
Restaurant details
Dining options: Breakfast
Description: We are a family run business established back in 1983. We pride ourselves in serving only sustainably sourced fish, which we prefer to cook to order.
Reviewed 21 February 2014

Visited this Chip Shop over half term with my father and two children.

Food was fine, and portions good.

We chose to eat in, woman serving 'waitress service' was surly. Took our order after recommending we don't order fishcakes "aren't as nice, they are frozen". Then asked us to settle out bill before the food arrived, I thought this was a little odd, as we have children with us they may have wanted another drink for example. Bill paid Nearly £40 for 2 adult and 2 childrens fish and chips.

It was only when we were eating out meal and other customers were coming and leaving we noticed not one other person were asked to pay in advance!

We are a quiet respectable family, my children are and were polite and well behaved. I was mortified and exceptionally annoyed at the double standards.

You as the customer have the right to judge the food you pay for, but be aware the staff may well be judging you too........

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1  Thank Maz191001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
prodigyboy2310, Manager at Fisherman's Fish & Chip Shop, responded to this reviewResponded 29 April 2014

Thank you for taking the time to give us feedback on your last visit.
I am sorry to hear that we let you down.
Please be assured that your comments have been taken seriously and fed back appropriately to the relevant parties.
For a number of years now, the restaurant part of the business has operated a payment up front policy. It made it easier for us if the restaurant and take out got busy as people wouldn't need to queue at the tills to pay after eating.
The time of your visit, we were actually trialling a new system with more staff members skilled to working the restaurant and completing payments after tables had eaten. It seems that this message wasn't communicated clearly to the staff member serving your table. I can assure you that it wasn't our intention to alienate your table. We have completely abolished the payment up front policy and the new system does in fact work better than we thought.
I do hope you decide to visit us again, if you could make yourself known to the supervising staff we would like to offer you a discount by way of an apology.
Many Thanks

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Reviews (442)
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361 - 365 of 442 reviews

Reviewed 30 January 2014

By Far The Best Fish & Chips In Conwy & having been a chef in the Royal Air Force I can honestly say that this fish and chips have never disappointed whether it's take away or eat in then you will taste great food

Thank William W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
prodigyboy2310, Manager at Fisherman's Fish & Chip Shop, responded to this reviewResponded 29 April 2014

Thank you for taking the time out to leave such a nice review

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 January 2014

We have been here more times than I can remember.food is always fantastic.the gravy is awesome.everything is cooked fresh,staff great what more can we say.go you won't be dissapointed

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Thank leahbandjays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
prodigyboy2310, Manager at Fisherman's Fish & Chip Shop, responded to this reviewResponded 29 April 2014

I appreciate you taking the time to leave such a nice review
Thank you

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 December 2013 via mobile

Could not fault this chip shop.we sat in and ate.the food was very tasty and plenty of it.the staff were very friendly and the young lady who served us was very pleasant and help full. Will definitely be going here again.

Thank Pamela E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
prodigyboy2310, Manager at Fisherman's Fish & Chip Shop, responded to this reviewResponded 29 April 2014

Thanks for taking the time to leave such a positive review

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 December 2013

This is by far one of the best fish and chips I have eaten in a long while. Friendly staff decent size portions and real mushy peas, we will be back next year.

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Thank Linda H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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