We stayed at this hotel 2 nights ago. After booking on a special deal through living social, the woman on reception said she had no record of our booking. Fair enough, but she made no attempt to apologise; as if it was our own fault. Ironically, they have "certificates of customer service" plastered all around the reception area. There is a sign to welcome you, because presumably the hotel staff are unable to do this.
Parking is a problem. We were told to just 'park in the middle' of the full car park, and leave your keys, the staff will move your car to the next available space (at your own risk) No thanks!
The room smelled old and damp, but the decor was more offensive. Clashing isn't the word.
When we went for dinner, the hostess tried to sit us at a table next to the only other couple dining. Bizarre, and very basic dining etiquette. Luckily, she allowed us to select a different table. Of course, she placed the next couple to arrive at the very same table.
Food was well presented, and tasted well, but the chicken was lacking sufficient veg/potatoes. We were left feeling hungry after the two courses. Luckily for us, we were the early diners, as there were mutterings around of slow service.
When we checked out, the woman who checked us in completely ignored us (this would have been her chance to apologise for her behaviour at check in). However, the couple in front of us were having even bigger problems, to be honest we were just glad to leave.
The bar is obviously a favourite of the locals, but I suspect that is more due to lack of competition.
After arriving at this hotel I started to read the trip advisor comments, and it seems the hotel is in denial!, so I'll expect some abuse from "the management".
Quite a terrible experience all in all! ..would NOT RECOMMEND.
- Official Description (provided by the hotel):
- 'Boutiquey' Town House Hotel in middle of World Heritage walled town. After many years of upgrades and restoration, this famous old Inn now offers contemporary styling mixed with 'arts & crafts' character. ... more less
- Reservation Options:
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- Also Known As:
- Castle Hotel Conwy, Wales