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“Quality Hotel”
4 of 5 bubbles Review of Castle Hotel

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Castle Hotel
Ranked #1 of 2 Hotels in Conwy
Certificate of Excellence
West Midlands, United Kingdom
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Quality Hotel”
Reviewed 30 May 2014

Castle Hotel is situated in the centre of Conwy, a short walk to the Castle & Marina. The hotel oozes quality, the Rooms are comfortable & well decorated, the Restaurant is superb offering a good menu & the bar area, where you can also dine, is cosy offering an excelllent choice of Beer & Wine.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Richard E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,080 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (231)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Bedford, United Kingdom
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 29 May 2014

Lovely hotel warm and welcoming staff in all sections. Fabulous restaurant and bar areas. Food is lovely and well prepared. I stayed for business trips and as a woman on my own felt very at home. Both time I stayed I was very pleased with the service I received.

Room Tip: I have stayed in a single room which had a three quarter bed which was lively and spacious and a dou...
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  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sharon190737
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas, Texas, United States
Level Contributor
41 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 24 May 2014

We stopped in at the end of a long day of touring castles and we're delightfully surprised by the hospitality and the food! We both had the poached and roasted chicken, the best chicken either of us had tasted! Highly recommend this spot for dinner.

  • Stayed May 2014, travelled as a couple
    • Value
    • Service
Helpful?
2 Thank Ron L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
plavin1906, Owner at Castle Hotel, responded to this review, 29 May 2014
Thank you for your kind comments. We welcome a lot of US visitors to our World Heritage town and we are very pleased to able to add to their and your experience of great Welsh hospitality, delivered by local people.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Llandudno, United Kingdom
Level Contributor
31 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 22 May 2014 via mobile

Usually I walk right past the castle hotel I thought it was just a hotel, but today I decided to pop in and see if I could get some lunch. We were greeted by a very welcoming young lady that showed us to a spectacular bar/lunch area. Service was fast and friendly, I went for the special which was a lamb hotpot with rosemary mash and red cabbage. The meal was
out of this world ive never had anything so tasty, I loved everything about the hotel i really enjoyed this

Stayed May 2014, travelled as a couple
Helpful?
1 Thank ryanowens27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
plavin1906, Owner at Castle Hotel, responded to this review, 29 May 2014
Always great to "surprise" a local. Funny - before we bought the hotel in 2000 - even though we lived not too far away - we never went in either!
Thanks for writing.
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Warwick, United Kingdom
Level Contributor
37 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 21 May 2014

We arrived at Conwy after a drive around the North Wales coast, just cruising around and looking for somewhere we would like to stay for a night. The morning and early afternoon had been great, weather wise, and by mid-afternoon it was "going-over".

We checked Google for hotels, and it came up with Castle Hotel. It was just around the corner. A very lovely hotel, staff and location. Reception couldn't have been more helpful and organised a very good deal for our overnight stay.

The hotel restaurant menu looked so good we thought that we would be ill-advised to try anywhere else. What a good choice.

The food in the restaurant was superb, waiting staff very friendly and helpful.

Our room was on the second floor and very good. All amenities that you would expect were there. Beautifully presented, very clean and tidy.

Breakfast in the morning was just as good as the evening meal.

Definitely somewhere to visit again.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KARENANN11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
plavin1906, Owner at Castle Hotel, responded to this review, 29 May 2014
Really pleased you found us and thank you for writing - we really appreciate your kind words. Occasionally on here, we get people writing who seem to be determined not to enjoy themselves - but quite clearly not you - you really made the most of your "surprise" visit.
Hope you find us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 20 May 2014

This was a nice property in a really exquisite part of town. Conwy is really pretty and the hotel lives up the beauty. The room was very nice. The internet didn't work very well, but this wasn't a major problem. The only issue we had was that the service was a little wanting. We were left waiting awkwardly at the front desk whilst the attendant chatted with her friend and then were finally sort of tossed the key without directions to the room. The service was so apathetic in fact that we felt too uncomfortable to complain when we found that our room was a twin rather than a double! It wasn't a huge issue. But, little things like this make a difference. It is important that service is always maintained.

All that being said, I would definitely stay at the hotel again. The positives far outweighed the negatives.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tom J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
plavin1906, Owner at Castle Hotel, responded to this review, 22 May 2014
Thank you for 4 out of 5 review, although I am sorry you found our service a little wanting. We emphasise to our team, every opportunity we get, that it's our usually very high levels of service that give us the edge in a very competitive market.
We are a privately owned hotel, run by professional hoteliers with many years experience and encourage all our people to be friendly and responsive to our guests needs. Sometimes they may appear as 'chatting' to friends - but a lot of our guests have become friends and a chat often breaks out at the reception desk.
Again apologies if we didn't give you the best of attention, but hope we see you again.
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manchester
Level Contributor
62 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 19 May 2014 via mobile

Stayed for one night but I wouldn't stay again. Very overpriced and didn't feel that the staff were very informative or really interested in us. Breakfast was good but I wouldn't return. I have stayed in nicer B & B's. Sorry but I'm just being honest.

Stayed May 2014, travelled as a couple
Helpful?
1 Thank urmantrude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
plavin1906, Owner at Castle Hotel, responded to this review, 21 May 2014
My email just 'pinged' with two from Tripadvisor! One was this one and the other was our new 'Certificate of Excellence' for scoring 4.5 out of 5 from over 300 reviews in 2014. Just goes to show you can't relax for a minute!
Not much information from this reviewer, so not sure why we didn't hit the mark with her? As you will see from most reviews on here, our team usually score high marks. All I can do is apologise if this wasn't the case for this lady's stay.
Must do better and we will.
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Additional Information about Castle Hotel

Property: Castle Hotel
Address: Castle Hotel High Street, Conwy LL32 8DB, Wales
Region: United Kingdom > Wales > North Wales > Conwy County > Conwy
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Conwy
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Castle Hotel 4*
Number of rooms: 28
Official Description (provided by the hotel):
'Boutiquey' Town House Hotel in middle of World Heritage walled town. After many years of upgrades and restoration, this famous old Inn now offers contemporary styling mixed with 'arts & crafts' character. ... more   less 
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Also Known As:
Castle Hotel Conwy, Wales

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