First impressions of the hotel were great - I really loved the character and decor of the hotel. We also booked the suite as we were travelling with two kids. The double bath was brilliant and enjoyed by all and the champagne on arrival was a nice touch. However there were quite a few niggling points - which on their own seem quite minor but added together became quite annoying - especially considering the top dollar price of the suite.
First there is only one plug in the whole suite which is in the lounge area (- I imagine its because its a listed building???) but in this day and age who doesn't want to charge their phone/laptop/use hair dryers etc? The hotel does provide a hair dryer but its one of those hose ones circa 1990's public swimming pool type ones which is useless. Given all the other equipment is top of the range and you can't use your own this really needs updating. There is also no fridge in the room.
Also there is very little info provided about the facilities in your room either by staff or through information in the room, eg there is a coffee machine with coffee pods that are various colours but you don't know which are filter/espresso etc etc. What information there was in the room we discovered was 2 years out of date when enquired about the baby listening service.
The staff were very friendly and tried hard to accommodate our various requests but literally every single thing you asked any of them no one knew the answer to and they had to double check.
Finally they do not allow buggies in the restaurant and don't allow you to eat in the lounge in the evening so if you want to eat there with children you have to sit in the smoking area outside which isn't pleasant and is a bit crazy as they have to walk the food through the lounge to get it there.
- Official Description (provided by the hotel):
- 'Boutiquey' Town House Hotel in middle of World Heritage walled town. After many years of upgrades and restoration, this famous old Inn now offers contemporary styling mixed with 'arts & crafts' character. ... more less
- Reservation Options:
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- Also Known As:
- Castle Hotel Conwy, Wales