A very adequate hotel, comfortable, certainly very warm. grounds are beautiful and relaxing, well maintained. However the place lacks the most basic customer comforts (and service).
Notwithstanding, I have two basic quirms with my experience....
Wi-Fi is virtually non-existent outside of the lobby area, whilst they have specified that it is available in public areas, with the technology being so affordable these days and so easy to set up, I cannot understand why hotels will not offer this as standard - especially a hotel as highly rated as this.
Staff attitudes were 'luke warm' (I remember seeing another review complaining about staff). It all started with a dispute over the phone about the room rate. The member of staff argued that the rate advertised had changed and "should have been taken down by now".
- Official Description (provided by the hotel):
- Bryn Howel Hotel the most perfect setting for your perfect day, Set in the spectacular Dee Valley, alongside the Llangollen Canal absolutely outstanding views, Our aim is to provide perfect service and excellent food to all guests regardless of your choice of dining be it in our famous lounge bar with its oak wood paneled surround and blazing open fire, to the amazing Ceder Tree Restaurant both of which have undergone major investment. Our award winning team of chefs are here to cater for your requirements, What ever they may be. The service team have undergone intense training to ensure your requirements are carried out to the letter, we pride our reputation on our standards of service, refer to Facebook or TripAdvisor for your satisfaction. ... more less
- Reservation Options:
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- Also Known As:
- Bryn Howel Llangollen
- Bryn Howel Hotel Llangollen, Wales