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2 reviews
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Overview
Holiday Rental House -
2 Bedrooms, 2 Bathrooms, Sleeps 4
Llangollen, Denbighshire, North Wales, Wales

Reviews from our community

Average - based on 2 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
Fangtasia...
Nantwich, United Kingdom
Level 2 Contributor
9 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“A few problems but a nice place to stay. DO NOT BOOK THROUGH SYKES COTTAGES”
Reviewed 28 May 2014 for a stay in April 2014
8
people found this review helpful

We really enjoyed our stay at End Cottage. It is a lovely location and a lovely cottage. We experienced a few problems with the cottage though. The cottage wasn't that clean (lots of cobwebs and dust), but I wouldn't say it was dirty or we wouldn't have stayed. Some of the listed amenities were missing or not working correctly. After contacting Sykes Cottages (booking agent), the owner was very apologetic and offered a partial refund, we received reassurance that the issues would be resolved for future guests.
However, I would NOT recommend booking through Sykes Cottages. After the owner agreed to give a partial refund we received terrible service from Sykes Cottages. They took the amount from my account instead of refunding it, causing me to incur overdraft charges. I also had phone charges from ringing my bank to find out what had happened and then phone costs of ringing Sykes Cottages. They were VERY unhelpful!! They then told me that they couldn't put the money directly back into my account but could send me a cheque. So they can take money without my permission but cant refund to my account?!?! This meant a delay, as I had to wait for the cheque to arrive and then for it to clear. After incurring charges of approx. £70 in charges for THEIR mistake, they sent me £20 compensation!. I will never book through Sykes Cottages again, as they clearly cannot be trusted and don't care. Please understand that this is not the fault of the cottage owner, we would visit the cottage again. Sykes Cottages are just a booking agent, I would advise that you book directly with the owner if possible.

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Liked best: The location and views
Liked least: The issues that we experienced with Sykes Cottages
Travelling group: Spouse/Partner
Your age range 25-34
Would you recommend this hotel to a friend?   Yes.
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People with disabilities Older travelers
Families with young children People with pets
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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