We booked a double room for one night over the May bank holiday weekend. Chuffed to get the last room as not a lot available elsewhere at a reasonable rate. Arrived mid evening & first impressions were 'amazing scenery'. This is the one good point of the hotel together with the cleanliness of the bed linen. Check in was at the bar hosted by a grumpy woman who clearly didn't know what customer service was. We were allocated room 6. This turned out to be a twin room with a en suite 70's bathroom and a non flushing toilet! Great. Breakfast the next morning was hosted by a pleasant Romanian lady who greeted us on arrival and took our hot food order. An hour later it hadn't arrived. Lost in transit between the kitchen & dining room. We were on business & this severely delayed us. No one in authority appeared to be on site to talk to. I e mailed the hotel to express concerns once home but they didn't even bother to reply. This says it all - spend your money elsewhere or you'll regret it like us.
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- Also Known As:
- Abbey Grange Llangollen
- Abbey Grange Hotel Llangollen, Wales