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“Beautiful setting.... Good food”

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White Waters Country Hotel
Ranked #2 of 10 Hotels in Llangollen
Certificate of Excellence
Ruthin Clwyd
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Beautiful setting.... Good food”
Reviewed 28 May 2014

Stunning setting on the river with a gorgeous, large outside area. Food was lovely. Room did the job but could do with a little touch up in the bathroom. Will definitely go back for a Sunday afternoon summer lunch!

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sally S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
White_Waters1, Front Office Manager at White Waters Country Hotel, responded to this review, 15 June 2014
Thank you for taking the time to write a review.

It is indeed a beautiful setting and the outside decking area is the place to be when the sun shines! I am delighted you enjoyed the food and are looking forward to returning.

Work is ongoing and bathrooms in particular are being addressed.

Thank you and hope to see you on a return visit.

Kind regards

Sarah Davies
Reception
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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744 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (221)
Date | Rating
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  • English first
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English first
Brisbane, Australia
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 26 May 2014

Stayed here recently on a family holiday whilst visiting the aqueduct & Chirk nearby. Room was ok,although the tiles on the bathroom floor where cracked. View was lovely. Staff in the evening very helpful, particularly with the baby's food. Cooked breakfast was average, selection of continental items very limited with no yoghurt or fresh fruit. Unfortunately there was a mix up at breakfast & we were not advised we had to pay a supplement for the cooked breakfast when our order was taken, which resulted in having to pay more than the agreed room rate price. Seemed a bit underhand & left a bad impression of an otherwise pleasant stay.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravellingSarahB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
White_Waters1, Front Office Manager at White Waters Country Hotel, responded to this review, 15 June 2014
Thank you for your review.

I am pleased you enjoyed the views & found the staff helpful.

I am sorry that your bathroom had cracked tiles and this has now been rectified.

I am also sorry it was not made clear to you that your stay was on a continental basis, it does state on the confirmation what package you were on and is also marked on your key card wallet. It certainly wasn't intended to be underhand and I apologise for any confusion caused.

It helps when we get feedback and were necessary improvements can be made or acted on.

Thank you

Sarah Davies
Reception
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liverpool, United Kingdom
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 17 May 2014

We have just spent two nights at the White Water Country Hotel. What a fantastic place to stay. Room was brilliant, standard room and as per other reviews more like a luxury. The staff were brilliant, so attentive, welcoming, nothing was to much trouble. The food was delicious and very reasonably priced. As for the views you could not get better views anywhere. I would highly recommend this hotel to family & friends. Looking at when I can return -hopefully soon. Thanks to Dave & all who work there for a wonderful two days. Mary & Jimmy -Liverpool

Room Tip: Ask for a river view you won't be disappointed!!
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mary F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
White_Waters1, Front Office Manager at White Waters Country Hotel, responded to this review, 15 June 2014
Thank you for your review.

What a lovely review! I am extremely happy to read that you enjoyed your stay so much. It makes our day here at White Waters to know that our efforts are appreciated and that we have achieved the right level of customer service.

We all look forward to you returning.

Many thanks

Sarah Davies
Reception
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Widnes
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 13 May 2014

We recently had our wedding at The Whitewaters on the 10th May and what a pleasure it was. Janet and the team could not be faulted our every query was answered straight away. From morning til night the staff were on hand to help us with our every need. The rooms were spotless the day and evening rooms were set up to the highest standard. I would recommend this venue to anyone for their special day. CONGRATULATIONS to The Whitewaters Hotel for making our day so fantastic. See you all soon.

Stayed May 2014, travelled with family
Helpful?
1 Thank Ant M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
White_Waters1, Front Office Manager at White Waters Country Hotel, responded to this review, 15 June 2014
Dear Anthony & Catherine,

Thank you for your delightful review.

It was wonderful for all of us her to look after you and your guests on your special day. It means so much to us here to know you thoroughly enjoyed your day and that our high standards are recognised gives us great pleasure.

Thank you very much and we all look forward to seeing you again soon.

Kind regards

Sarah Davies
Reception
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Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 5 May 2014 via mobile

Stayed here for 1 night with fiancé very welcoming booked a standard room which was more like a luxury room with beautiful views excellent service will be staying again and very reasonable priced too highly recommend adequate parking 10 min walk into town

Stayed May 2014, travelled as a couple
Helpful?
Thank Disneycatdawn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
White_Waters1, Front Office Manager at White Waters Country Hotel, responded to this review, 9 June 2014
Thank you for your review.

I am delighted with your lovely review, it is great to read that you enjoyed all aspects of your stay our customer service is extremely important to us all here. I am glad that you found the price good value for your stay.

We look forward to welcoming you back to the hotel in the future.

Kind regards

Sarah Davies
Reception
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Caernarfon, United Kingdom
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 29 April 2014

arrived at the white waters about 4pm for one night,greeted at check in by friendly receptionist and given a lovely double room spacious with the view of the river,had evening meal which was quite nice and plentiful,had early night as we wanted to walk along the aquaduct in the morning.We asked the receptionist for advice to get to Trevor,again we were politely told how to get there and about the three hour walk,very enjoyable,warm weather beautiful scenery,overall had a very nice break.

Room Tip: first floor room 208 with view of the river
See more room tips
Stayed April 2014, travelled as a couple
Helpful?
Thank jenniferroberts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
White_Waters1, Front Office Manager at White Waters Country Hotel, responded to this review, 9 June 2014
Thank you for taking the time to write a review.

It is very pleasing to hear that you were greeted well and also that you enjoyed your room and the river view.

It is indeed a delight to walk along the canal to the aqueduct and especially when the weather is kind to us you can appreciate the beautiful scenery.

We do hope you return for another visit.

Kind regards

Sarah Davies
Reception
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North Wales
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 21 April 2014 via mobile

We have been here virtually every year since our first wedding anniversary. Stayed here for two nights to celebrate our 7th anniversary. Loved every minute. Room fab. Food fab. Staff fab. Can't fault it at all. We will definitely be back again xxxxxx

Stayed April 2014, travelled as a couple
Helpful?
1 Thank jayne720
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
White_Waters1, Front Office Manager at White Waters Country Hotel, responded to this review, 30 May 2014
Thank you for your review.

It is always a delight to welcome you back J & G for your special occasion. Thank you for your kind words they are very much appreciated.

We look forward to you returning.

Kind regards

Sarah
Reception
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about White Waters Country Hotel

Property: White Waters Country Hotel
Address: Berwyn Street, Llangollen LL20 8AD, Wales
Region: United Kingdom > Wales > North Wales > Denbighshire > Llangollen
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#1 Romantic Hotel in Llangollen
#2 Family Hotel in Llangollen
Price Range (Based on Average Rates): £
Hotel Class:4 star — White Waters Country Hotel 4*
Number of rooms: 25
Official Description (provided by the hotel):
White Waters Hotel is a new hotel situated in delightful surroundings overlooking the River Dee and yet located only one mile from the town centre. The ethos of this new hotel is to offer the highest quality of luxurious accommodation and service with a restaurant dedicated to fine dining and an environment to provide that ‘little extra’ that puts it apart from other hotels in the area. It offers 25 bedrooms all with en-suite facilities. ... more   less 
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Also Known As:
White Waters Country Llangollen
Hotel White Waters Country
White Waters Country Hotel Llangollen, Wales

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