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White Waters Country Hotel
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Reviews (801)
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All reviewsluxury roomvip roomthe riverdecking areasunday carverylovely hotelcooked breakfastcourse mealbar foodlast minute bookingspa facilitiesfood was lovelyroom was spotlessdinas branboth nightstwo night staygroup of friends
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366 - 371 of 801 reviews
Reviewed 28 May 2014

Hotel really nice on the river Dee, room clean and view over looking river and decking/ bar, pity it was raining. Pub food enjoyable, breakfast was filling though we did choose to pay extra for it, short walk into town along the river to browse the shops & walk along the canal. Would go back again LOVELY

  • Stayed: May 2014, travelled as a couple
    • Value
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2  Thank Dot459
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
White_Waters1, Front Office Manager at White Waters Country Hotel, responded to this reviewResponded 15 June 2014

Thank you for your review.

I am pleased that you enjoyed your stay, you will have to return to take advantage of the outside terrace when our Great British weather allows!

I do hope you make a return visit and please bring the sunshine with you.

Kind regards

Sarah Davies
Reception

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2014

Stunning setting on the river with a gorgeous, large outside area. Food was lovely. Room did the job but could do with a little touch up in the bathroom. Will definitely go back for a Sunday afternoon summer lunch!

  • Stayed: May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
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Thank Sally S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
White_Waters1, Front Office Manager at White Waters Country Hotel, responded to this reviewResponded 15 June 2014

Thank you for taking the time to write a review.

It is indeed a beautiful setting and the outside decking area is the place to be when the sun shines! I am delighted you enjoyed the food and are looking forward to returning.

Work is ongoing and bathrooms in particular are being addressed.

Thank you and hope to see you on a return visit.

Kind regards

Sarah Davies
Reception

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 May 2014

Stayed here recently on a family holiday whilst visiting the aqueduct & Chirk nearby. Room was ok,although the tiles on the bathroom floor where cracked. View was lovely. Staff in the evening very helpful, particularly with the baby's food. Cooked breakfast was average, selection of continental items very limited with no yoghurt or fresh fruit. Unfortunately there was a mix up at breakfast & we were not advised we had to pay a supplement for the cooked breakfast when our order was taken, which resulted in having to pay more than the agreed room rate price. Seemed a bit underhand & left a bad impression of an otherwise pleasant stay.

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Thank TravellingSarahB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
White_Waters1, Front Office Manager at White Waters Country Hotel, responded to this reviewResponded 15 June 2014

Thank you for your review.

I am pleased you enjoyed the views & found the staff helpful.

I am sorry that your bathroom had cracked tiles and this has now been rectified.

I am also sorry it was not made clear to you that your stay was on a continental basis, it does state on the confirmation what package you were on and is also marked on your key card wallet. It certainly wasn't intended to be underhand and I apologise for any confusion caused.

It helps when we get feedback and were necessary improvements can be made or acted on.

Thank you

Sarah Davies
Reception

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 May 2014

We have just spent two nights at the White Water Country Hotel. What a fantastic place to stay. Room was brilliant, standard room and as per other reviews more like a luxury. The staff were brilliant, so attentive, welcoming, nothing was to much trouble. The food was delicious and very reasonably priced. As for the views you could not get better views anywhere. I would highly recommend this hotel to family & friends. Looking at when I can return -hopefully soon. Thanks to Dave & all who work there for a wonderful two days. Mary & Jimmy -Liverpool

Room Tip: Ask for a river view you won't be disappointed!!
  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Mary F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
White_Waters1, Front Office Manager at White Waters Country Hotel, responded to this reviewResponded 15 June 2014

Thank you for your review.

What a lovely review! I am extremely happy to read that you enjoyed your stay so much. It makes our day here at White Waters to know that our efforts are appreciated and that we have achieved the right level of customer service.

We all look forward to you returning.

Many thanks

Sarah Davies
Reception

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 May 2014

We recently had our wedding at The Whitewaters on the 10th May and what a pleasure it was. Janet and the team could not be faulted our every query was answered straight away. From morning til night the staff were on hand to help us with our every need. The rooms were spotless the day and evening rooms were set up to the highest standard. I would recommend this venue to anyone for their special day. CONGRATULATIONS to The Whitewaters Hotel for making our day so fantastic. See you all soon.

Stayed: May 2014, travelled with family
1  Thank Ant M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
White_Waters1, Front Office Manager at White Waters Country Hotel, responded to this reviewResponded 15 June 2014

Dear Anthony & Catherine,

Thank you for your delightful review.

It was wonderful for all of us her to look after you and your guests on your special day. It means so much to us here to know you thoroughly enjoyed your day and that our high standards are recognised gives us great pleasure.

Thank you very much and we all look forward to seeing you again soon.

Kind regards

Sarah Davies
Reception

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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