I booked this hotel for a romantic weekend to celebrate our 12th wedding anniversary.
It started well, we arrived 5 minutes before check in and met Debbie the receptionist, who was lovely and very welcoming, we were shown to the bar area where we ordered lunch which I have to say was very nice. The bar had an open fire and Andrew who was running the bar was very helpful.......it had a nice atmosphere and was relatively cosy.
During lunch we were given the keys to our room - Cedar........it was ok, large size, nowhere to sit other than the bed which is "sold" as being queen size but is actually 2 singles shoved together and dressed as a double......not particularly romantic.
The room has a balcony which was nice, great view of the river and surrounding hills but overlooking the garden where a broken patio heater had been dumped as well as the bins...................
We went out for the afternoon and didn't use the spa, so can't comment on that aspect.
On arrival we reserved a table for dinner at 8pm. There was an issue trying to get an iron delivered to the room, and some 45 minutes after the request (and already late for dinner) we were informed by an apologetic Debbie that a member of staff had gone home with the only keys to the store cupboard..........these things do happen, but it was frustrating.
On arrival at the dining room i was questioned closely by the waitress who was abrupt and brusque in her manner.
We were shown to our table which was wobbly and given the menu's, which sounded delicious on paper.............at this point I should mention that i've stayed in some of the best hotels this country has to offer and notice the small details that can make a stay go from ok to amazing................
My husband's starter was appalling and over priced - roast duck salad.........5 small slices of duck on the same number of rocket leaves with chilli sauce from a bottle.............my starter claimed to be a tomato, mushroom and stilton tart.......it was a tomato and mushroom tart covered in a stilton sauce with pastry that fell into pieces and couldn't be picked up with the prong of a fork. Over priced and mis sold on the menu.......... The main course was only ok, there is no place for a pile of cress on a hot meal as a presentation tool! The restaurant is lacking in atmosphere and certainly didn't provide for an intimate dining experience.
The waiting staff were indifferent at best and worse, they began clearing up the restaurant and chit chatting as we finished our meal - the constant pfft pfft of a spray bottle and smell of cleaning fluid while you're trying to enjoy a romantic meal is off putting to say the least. Dinner ended with the main course - I did speak with the head waitress about the waiting staff and she said she would mention it to them.
Cedar room badly needs some maintenance, there are spots on the walls that need filling and painting, the end of the bath tub needs to be put back on properly and the grout around the bath needs a very good clean or better still redoing........There is also a very large deep crack in the ceiling - none of these things are acceptable in what is sold as a VIP room!!
We ordered a newspaper which doesn't get delivered to the room (no one mentions this, i only got ours because it was at the desk at check out). Breakfast was ok, cheap sausages and tinned mushrooms, though the poached eggs were excellent. The crockery is lack lustre and losing it's glaze and the spout of the teapot had been broken and badly fixed! The ceiling of the dining room in the cold light of day has damp patches and stains on it and the furniture in the bedroom had ring marks from where people had left drinks - not exactly difficult to address and correct really.......................
I know i sound picky, but it's the little things that make a big difference when you're in a hotel and this has such potential to be a great place but unless these issues with maintenance and the way staff work around guests are addressed it is never going to have that wow factor. Comparing it to Pale Hall and Ty Mawr and Rookery Hall perhaps isn't fair, but if you're marketing yourself as being towards the top end and aren't delivering the same standard then your pricing structure should reflect this.
White Waters is in a nice location and Debbie and Andrew were both excellent. I fear there is an element of complacency in the hotel, even the Parrot was despondent.........i wouldn't stay here again
- Official Description (provided by the hotel):
- White Waters Hotel is a new hotel situated in delightful surroundings overlooking the River Dee and yet located only one mile from the town centre. The ethos of this new hotel is to offer the highest quality of luxurious accommodation and service with a restaurant dedicated to fine dining and an environment to provide that ‘little extra’ that puts it apart from other hotels in the area. It offers 25 bedrooms all with en-suite facilities. ... more less
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- Also Known As:
- White Waters Country Llangollen
- Hotel White Waters Country
- White Waters Country Hotel Llangollen, Wales