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“Slow service”
Review of Plas Derwen - Snowdonia - CLOSED

Plas Derwen - Snowdonia
Description: Business ceased trading november 2014
Restaurant details
Description: Business ceased trading november 2014
London, United Kingdom
Level Contributor
6 reviews
“Slow service”
Reviewed 7 November 2013

Having read good reviews about afternoon tea, we decided to go there on Sat afternoon. They ran out of scones which was really disappointing as we only planned to have that. The service was incredibly slow and amateur, both waitresses were young and appear inexperienced. Another couple came in after us and were not greeted for a very long time. I'm not sure why cutlery, teapots, cups, etc were all brought out at different times but I think it would be more efficient if they just made one trip to the kitchen for such items! We had coffee, cake and a sandwich which were fine. I would really suggest training the staff just so customers can get a better experience.

Visited October 2013
Helpful?
Thank swiftlisa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

16 reviews from our community

Visitor rating
    4
    4
    4
    1
    3
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Llanfairfechan, United Kingdom
Level Contributor
7 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“Absolutely terrible service!!”
Reviewed 21 July 2013

My wife, son and I had the awful misfortune of choosing to dine at the Plas Derwen 'cafe / restaurant on the 20th July 2013 and received dreadful service. We arrived at the 'restaurant' at approx 7.35 in the evening and ordered our food and drinks. The young lady that served us was very polite but that was as good as it got! We then proceeded to wait for our food to be served....and wait....and wait!!!!!!! I politely asked at approx 8.20 how long we would have to wait to be told that it would be another 10 minutes or so (with an apology from the waitress). I discussed the situation with my wife and we decided to ask for bread and butter to 'keep us going'. She then went to the toilet and on her way back again politely asked about our food to be told that it would be another 2 minutes!!! She spoke to the waitress and advised her that we would be asking for a reduction to the bill, which we felt was a reasonable request and then continued to wait for our food again! A man then came to talk to us (not sure who he was, as he did not introduce himself) and wanted to clarify whether we were going to pay the full price for our food. We told him that we had been waiting about an HOUR for our food to be served but he dismissed this matter to advise us that they were busy and all food is made to order, as if we didn't know this! There was no apology offered by a very rude man and we were left with an ultimatum - either pay the full amount for the food or we would not be served. So given the way we had been treated and the fact that the food had still not been served - we walked out! So if you want to wait an hour for your food and be treated very rudely, then visit the Plas Derwen in Betws Y Coed - we ended up having a lovely chicken kebab and chips in Llanrwst, which was reasonably priced, didn't take long to be served and our business was appreciated!!!!!!!!

    • Value
    • Service
Helpful?
Thank Els860
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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