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Craig-y-Dderwen Riverside Hotel
Ranked #4 of 7 Hotels in Betws-y-Coed
Certificate of Excellence
Reviewed 10 June 2013

SERVICE
We have stayed at this hotel twice and have eaten at this hotel on a number of occassions.
We reserved the only room available in the hotel, the hotel was at full occupancy.
On arrival at approximately 7PM no staff were on reception, we waited constantly pressing the call button and eventually, after 10 minutes, the manager arrived, only to tell us he was busy and would be with us in 5 minutes.
So after 15 minutes waiting, we finally checked in.
I asked if we could dine at 7:30, I was told they were rather busy and could we wait until 7:50.
We arrived in the lounge at 7:50 and waited 10 minutes for the manager to ask what we wanted to drink, I asked for a wine list and my son ordered an orange squash, 15 minutes later, he hadn't brought the orange squash or asked what wine I would like.
At 8:50 we were seated in the dining room, a whole hour later than booked.
Given the wait I was expecting the food to be brought to the table quickly. Whilst the restaurant service wasn't slow, it wasn't quick either. The food we ordered was clearly cooked after we were seated in the restaurant.

FOOD - MOST EXPENSIVE KFC EVER
With regard to the food, my son ordered Guinea Fowl, only to be told they had no Guinea Fowl left. We asked if they could prepare Chicken instead, we were told they could and then after a delay, they came back to say they had no chicked breast, would wings be suitable. Reluctantly we agreed. What was served to him could only be likened to KFC, it was dreadful.

MENU
There are definitely better restaurants in the area offering more variety on their menus but if you haven't stayed at the hotel before, the menu is OK.
Over the last year we have eaten in the restaurant maybe six times, everytime the menu was the same, there are no specials, the menu is not adjusted to suit the seasons, it has been the same menu for over a year.

STAFF
The staff to guests ratio is completely wrong.
On a Saturday in the middle of June, high season, the hotel had three front of house staff covering the reception, lounge bar, bistro and restaurant. It seemed two of the staff we only working the restaurant, leaving one member of staff, the manager, doing everything else.
By comparison, there were four chefs in the kitchen!
In the restaurant I counted 16 people......four chefs for 16 people.........really?


DECOR
The hotel decor is dated and money needs to be spent to bring this property up to date.
Also something needs to be done with the kitchen extraction system as the first floor had a stale kitchen smell.
We were staying in the best room in the hotel, the room is bland and unimaginitively decorated, certainly not what you would expect from a four star country house hotel when you are paying £280.00 per night!

The hotel is in a beautiful setting and in the right hands with some investment, this could be a beautiful country house hotel. Presently it falls far short of expectations.

Room Tip: Choose a different hotel!
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  • Stayed: June 2013, travelled with family
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6  Thank Bruce H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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264 - 270 of 394 reviews

Reviewed 4 June 2013

Stayed here as a family, we were given a room on the top floor. Room was comfortable and very clean, my son loved the fact that we seemed to be in the attic. All the expected amenities are in the room.
The hotel is well placed to explore Snowdonia and North Wales, we ordered and were supplied with a packed lunch on one of the days which was also very nice.
It's close enough to Betws-Y-Coed to walk into the town to dine or have a drink.

  • Stayed: April 2013, travelled with family
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Thank Rusholme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 June 2013

I stayed with my teenage sons for two nights. All staff are very helpful and this enhanced our stay at the hotel. Some areas of the hotel are perhaps in need of refreshing (the bar area) but this does not detract from the overall experience. Nothing is too much trouble particularly when requesting dietary preferences and the food was very good. Amazing quality and value for home-made scones and the duck liver pate was awesome! Breakfast could not be faulted, a vast choice of hot and cold food all enjoyed with stunning views of the river.
Our rooms were spotlessly clean and well equipped, a minor problem in the bathroom was fixed promptly.
For any smokers, there is a very comfortable and sheltered area available just outside the bar.
This hotel is an ideal base from which to explore the area and we would not hesitate to return in the future.

Room Tip: Room 4 family suite. Excellent facilities.Pretty views of the river and surrounding countryside from...
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  • Stayed: May 2013, travelled with family
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Thank SandyGBromsgrove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 May 2013 via mobile

I would describe this as a very comfortable hotel rather than a luxurious one. However, the location is absolutely stunning . Room 1, on the ground floor is a lovely room overlooking the river. It is really clean and well appointed with a nice wet room and a great shower! The restaurant is really nicely done and the food is good quality though maybe a little lacking in choice . The staff were also really helpful and friendly. It's a very peaceful hotel, perfect for a restful break!

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Thank bettybeth087
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 May 2013

I was looking for somewhere special to stay for the weekend as I was invited to my nephews wedding (which was taking place on a campsite). This hotel surpassed expectations and reviews really can't do it justice. The staff were exception in their willingness to make the stay there pleasant. The décor was a unique, well imagined, mix of traditional and modern. I had a basic room, as did my daughters, all three rooms were very different (one had a four poster bed), of good size with beautiful en suites - mine had a bath and separate shower. We ate in the Bistro - very good service and food. The main dining room where breakfast is served has exceptional views of the river. Full Welsh breakfast is cooked to order and sourced locally - a feast to start the day. All staff from room service through food and beverage to reception had smiles and a willingness to help

Room Tip: Just take what comes - we had three basic rooms and all were very good
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  • Stayed: May 2013, travelled solo
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2  Thank Mags S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 May 2013

We stayed for 3 nights here on our first visit to Wales. Our initial reason for booking was both the location and that they were happy to allow dogs to stay. We have been thoroughly surprised and delighted with our stay. The food was amazing, the staff could not have been more helpful, the afternoon tea scrummy and the hotel on top of all this was indeed very dog friendly!

  • Stayed: May 2013, travelled as a couple
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1  Thank Katherine L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 April 2013 via mobile

This is a really hard review to write. There was nothing massively wrong with this place and I echo what many reviewers have said. The views were phenomenal, the staff friendly and the evening meal delicious. However it was somehow lacking in atmosphere. I don't think this was just because there were hardly any guests or we were the only ones eating in the restaurant because we have experienced that in other hotels of this calibre and if treated well it shouldn't make you feel conspicuous. I think it is more that the place felt somehow unloved and just like a business rather than providing the extra attention to detail and personal touches that make you feel so special and pampered,as you would want when paying this much.

To name a few small issues that mounted up; No continuity of staff or maitre'd as I would expect for this level of hotel,but a different one every time. Waitress (who was very friendly) tidying away and putting breakfast things out when we hadn't finished our evening meal,so much so we took the rest of our wine back to our room rather than sit there. Sitting by the river soaking in the breathtaking views we were unable to buy a glass of bubbly each to enjoy,they don't sell even cava by the glass. Room was bright and spotless but somehow bit jaded and again just felt like nobody really took a special interest. If wed been paying a lot less these would not have been such important issues but it all felt a bit sloppy and unfocused. Their prices should surely be reflected in their attention to detail.

I don't know who the owners are but it felt very apparent it was a business being managed rather than owners who really cared about making the guests experience special.

So overall,stunning location and views, nothing to complain seriously about but just felt it was lacking in a number of ways. We have stayed in a few very special country houses in similar price bracket and they have surpassed this. If it was half the pice we'd go again,at this price we won't.

  • Stayed: April 2013
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2  Thank Heather D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Craig-y-Dderwen Riverside Hotel

Address: | Nearby the River Conwy, Snowdonia National Park, Betws-y-Coed LL24 0AS, Wales
Region: United Kingdom > Wales > North Wales > Snowdonia National Park > Betws-y-Coed
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #4 of 7 Hotels in Betws-y-Coed
Price Range: £99 - £185 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Craig-y-Dderwen Riverside Hotel 4*
Number of rooms: 18
Official Description (provided by the hotel):
The hotel is set in a much admired and envied position down a long private driveway on the banks of the River Conwy at the edge of Betws-y-Coed in Snowdonia. We have 16 acres of our own beautiful gardens and we are surrounded by uninterrupted and breathtaking views of the Conwy Valley with its wooded slopes forming the perfect atmosphere in which to relax in peaceful tranquillity. Privately owned, the traditional values of hospitality hold strong with the emphasis on courtesy and service. ... more   less 
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Also Known As:
Craig-y-Dderwen Hotel Betws-y-Coed
Craig-y-Dderwen Riverside Hotel Betws-y-Coed, Wales

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