We have stayed at this hotel twice and have eaten at this hotel on a number of occassions.
We reserved the only room available in the hotel, the hotel was at full occupancy.
On arrival at approximately 7PM no staff were on reception, we waited constantly pressing the call button and eventually, after 10 minutes, the manager arrived, only to tell us he was busy and would be with us in 5 minutes.
So after 15 minutes waiting, we finally checked in.
I asked if we could dine at 7:30, I was told they were rather busy and could we wait until 7:50.
We arrived in the lounge at 7:50 and waited 10 minutes for the manager to ask what we wanted to drink, I asked for a wine list and my son ordered an orange squash, 15 minutes later, he hadn't brought the orange squash or asked what wine I would like.
At 8:50 we were seated in the dining room, a whole hour later than booked.
Given the wait I was expecting the food to be brought to the table quickly. Whilst the restaurant service wasn't slow, it wasn't quick either. The food we ordered was clearly cooked after we were seated in the restaurant.
FOOD - MOST EXPENSIVE KFC EVER
With regard to the food, my son ordered Guinea Fowl, only to be told they had no Guinea Fowl left. We asked if they could prepare Chicken instead, we were told they could and then after a delay, they came back to say they had no chicked breast, would wings be suitable. Reluctantly we agreed. What was served to him could only be likened to KFC, it was dreadful.
There are definitely better restaurants in the area offering more variety on their menus but if you haven't stayed at the hotel before, the menu is OK.
Over the last year we have eaten in the restaurant maybe six times, everytime the menu was the same, there are no specials, the menu is not adjusted to suit the seasons, it has been the same menu for over a year.
The staff to guests ratio is completely wrong.
On a Saturday in the middle of June, high season, the hotel had three front of house staff covering the reception, lounge bar, bistro and restaurant. It seemed two of the staff we only working the restaurant, leaving one member of staff, the manager, doing everything else.
By comparison, there were four chefs in the kitchen!
In the restaurant I counted 16 people......four chefs for 16 people.........really?
The hotel decor is dated and money needs to be spent to bring this property up to date.
Also something needs to be done with the kitchen extraction system as the first floor had a stale kitchen smell.
We were staying in the best room in the hotel, the room is bland and unimaginitively decorated, certainly not what you would expect from a four star country house hotel when you are paying £280.00 per night!
The hotel is in a beautiful setting and in the right hands with some investment, this could be a beautiful country house hotel. Presently it falls far short of expectations.
- Official Description (provided by the hotel):
- The hotel is set in a much admired and envied position down a long private driveway on the banks of the River Conwy at the edge of Betws-y-Coed in Snowdonia. We have 16 acres of our own beautiful gardens and we are surrounded by uninterrupted and breathtaking views of the Conwy Valley with its wooded slopes forming the perfect atmosphere in which to relax in peaceful tranquillity. Privately owned, the traditional values of hospitality hold strong with the emphasis on courtesy and service. ... more less
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- Also Known As:
- Craig-y-Dderwen Hotel Betws-y-Coed
- Craig-y-Dderwen Riverside Hotel Betws-y-Coed, Wales