On March 5, 2014, I booked a room at Craig-y-Dderwen for May 19, 2014. I was charged £80 deposit. Due to unforeseen circumstances and change in itinerary, I cancelled the reservation on March 11, 2014...over 2 months before the reservation. The hotel's cancellation policy states I will be responsible for the full room rate if the room cannot be "re-let" or if the room is "re-let" at a lower rate, I have to cover the difference.
With a 2 month notice, I was not too worried about my financial responsibility...boy was I wrong! Despite this HUGE time to "re-let" the room, I was informed that the room could not be re-let and charged a balance (£45) on May 20, 2014!!
It is unreasonable that the room could not be rented within this time. Perhaps they just rented all the other rooms so they could collect on this one. Despite contacting the hotel to complain, my credit card used to reserve the room was still charged the additional fee. A complaint to the CC company was unsuccessful as they cannot go against the policy of the hotel.
Beware if you book at this hotel...it is not worth it in my opinion.More
- Free Wifi
- Free Parking