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“weekend away”

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Village Hotel Cardiff
Ranked #18 of 76 Hotels in Cardiff
England
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“weekend away”
5 of 5 bubbles Reviewed 8 July 2014

Arrived early, room was ready clean and fresh. Reception staff were fantastic, very switched on with local information regarding local busses and taxis into Cardiff and the bay. Able to use all hotel facilities ( didn't have time to use ). Free wifi excellent for looking for things going on around the area. We didn't eat in the evenings here, on the Friday there was a wedding so hotel rather busy however 10 minutes down the road is a Toby Carvery, great food, free desert with voucher from their website. Breakfast at hotel was fantastic fresh and plentiful from cereals toast to full english followed by pastries and croissants, they were a little busy as we had to ask several times for more coffee.
Checkout was at 11 so no rushing in the morning to be out so leisurely breakfast and free complimentary newspaper.
Nice to have star bucks on site if you like coffee.

Room Tip: We stayed on the upper deck, far end of the hotel away from the main activity areas, some noise but...
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  • Stayed June 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fleeterme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SChainey_Cardiff, General Manager at Village Hotel Cardiff, responded to this review, 9 July 2014
Dear Fleeterme,

Thank you so much for taking the time to write a review regarding your recent stay. Your comments are truly appreciated and will of course be shared with the team here at Cardiff. We look forward to welcoming you back to our Hotel in the near future.
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2,098 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (188)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Portuguese first
  • Any
English first
Woking, United Kingdom
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 7 July 2014

Stayed at Village Urban Hotel for 2 nights (Saturday and Sunday) whilst visiting family in Whitchurch. Reception friendly and informative (as were all the staff). Room clean large and well decorated. Breakfast was the only meal we had and on both days it was adequate. Quick service from staff and self help grill.(If you stay over Saturday night be prepared for a noisy breakfast as many locals seem to come in or stay overnight with kids.)
For what this hotel is (a sports center and business venue) it does well. Convenient to M4 and not far from Cardiff centre or the Valleys. There are bargains to be had for booking in advance. We paid £109 for 2 people in a Standard King room inc. breakfast which at just over £27.00 per person per night is better than most small B and Bs.

  • Stayed July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank brtgu24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SChainey_Cardiff, General Manager at Village Hotel Cardiff, responded to this review, 15 July 2014
Dear brtgu24

Thank you for your review and providing the time to comment on your recent stay.
I am very happy that you enjoyed your stay and all the staff looked after you. Your comments are greatly appreciated and will of course be shared with the team here in Cardiff.
Once again thank you for taking the time to provide your feedback and we look forward to seeing you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kloten
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 5 July 2014 via mobile

Staff friendly.
Room: missing numbers on the phone.
Access: as the "Cardiffbus" App is just not showing all possibilities, a little information how to get to/from the Hotel would be helpful at the Desk.
Info about Cardiff for tourists is missing.

Stayed July 2014
Helpful?
1 Thank Dsudan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SChainey_Cardiff, General Manager at Village Hotel Cardiff, responded to this review, 9 July 2014
Dear Dsudan

Thank you for your recent review, we pride ourselves on our friendly helpful staff and your comments will be passed to our team, Thank you also for bringing to my attention the problem with the phone in your bedroom, I have raised these points with my Housekeeping Manager. Unfortunately, we do not have a tourist information board located within the Hotel, however maps of the local area are available at the reception desk.
Once again thank you for taking the time to provide your feedback and we look forward to seeing you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cardiff
1 review
2 of 5 bubbles Reviewed 30 June 2014

Booked a surprise for my daughters 8 th birthday. A tribute singer olly murs run by the hotel. Singer was a class act this was spoilt by a group of unsupervised children. Staff weren't interested.Unhelpful and not interested. Duty manger not interested. Made a complaint and was told I would contacted before 11am. No one phoned and said I was just unlucky at the time. No customer service and this has left my family with very bad memories and a bad taste.

  • Stayed June 2014
    • Location
    • Cleanliness
Helpful?
Thank Steve1579
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SChainey_Cardiff, General Manager at Village Hotel Cardiff, responded to this review, 2 July 2014
Dear Steve 1579

Thank you for your comments regarding the recent event you and your family attended.
I understand that we are dealing with you directly regarding this.
Thank you for taking the time to provide your feedback, customer service is very important to us and we value your comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warrington, United Kingdom
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 25 June 2014

Hadn't stayed here for about 18 monte but was very impressed with it when I last stayed. Had a brand new restaurant and had just generally made all the hallways and rooms look nicer. Also brilliant value considering you get use of all the leisure facilities included in the price.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GH162013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SChainey_Cardiff, General Manager at Village Hotel Cardiff, responded to this review, 2 July 2014
Dear GH162013

Thank you for your recent review and providing your comments regarding your stay.
I am very happy to see that you enjoyed your stay and restaurant experience.
Once again thank you for taking the time to provide your feedback and we look forward to seeing you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orlando
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 bubbles Reviewed 25 June 2014

Third day on and the lift is still "under repairs". How long does it take yo get a lift servicing 2 storey building repaired?
Showers need servicing as there is no more than a trickle, ended up showering in the pool changing room most days, for a star hotel and De Vere standards this one needs some smartening.
The liaise faire attitude to sorting the lift is indeed appalling. No toiletries even in club rooms, no spoon to stir your coffee, simple breakfast but no porridge or garnishing for cereals...overall needs a good shake up.

Room Tip: I was in one of the better rooms
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Pria I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SChainey_Cardiff, General Manager at Village Hotel Cardiff, responded to this review, 2 July 2014
Thank you for your recent review of our Hotel.
I am sorry that during your stay the lift was out of order, this was due to the fact that we were waiting for a part to be delivered and this unfortunately caused the delay in repair.
Thank you for your comments regarding the lack of variety during breakfast, I have forwarded your suggestions to the restuarant manager.
Thank you also for bringing to our attention the issues regarding the lack of power in the showers, please be assured that we are looking into this and will do our best to get the situation rectified.
Thank you again for your feedback we really appreciate your time and we look forward to welcoming you back to the hotel soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Haverfordwest, United Kingdom
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 17 June 2014

We enjoyed a two night break here and the value was very good. Access and parking are superb. The staff are cheerful and helpful. I had paid for an upgrade to Upper Class but question what I got. The room was fine but quite small whereas I would have expected a larger room. I think the only benefit I got for the upgrade was a Bose iPod dock which was not compatible with my current iPod so instead of being useful it was a pain. It was bolted to the bedside cabinet so that I could not even place a cup of coffee next to the bed. Also there was only one chair in the room so two people could not sit in comfort. However everything was clean and functional, the facilities were good, reception friendly an efficient. The bed was too warm for the time of year but comfortable. Being just a minute from the M4/J32 this location was perfect for us and we will be going back regularly, but in a standard room.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Stewart T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SChainey_Cardiff, General Manager at Village Hotel Cardiff, responded to this review, 22 June 2014
Dear Stewart T
Thank you for your recent review and providing your comments regarding your stay.
I am very happy to see that you enjoyed your stay and that all the staff looked after you.
Thank you for raising your comments regarding the points in the bedroom, I will make sure we have a look at these and see what we can do to improve that service.
Once again thank you for taking the time to provide your feedback andwe look forward to seeing you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Village Hotel Cardiff

Property: Village Hotel Cardiff
Address: Hotel Cardiff Hotel Cardiff 29 Pendwyallt Road | Coryton, Cardiff CF14 7EF, Wales (Formerly De Vere Village Cardiff)
Region: United Kingdom > Wales > Southern Wales > Cardiff
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Cardiff
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Village Hotel Cardiff 3.5*
Number of rooms: 118
Official Description (provided by the hotel):
Village Hotel Cardiff is just off the M4 - Junction 32 and is conveniently located 4 miles from the hustle and bustle of the City Centre and the Cardiff Bay area. Cardiff Train Station and Cardiff Airport or just 4 miles away. Nearby attractions include Caerphilly Castle, St Davids Dewi Sant and the Red Dragon Centre. Village Hotel Cardiff has 118 bright and modern bedrooms, a choice of stylish dining or a traditional pub, Starbucks Coffee Shop, a relaxing Spa, state-of-the-art Health and Fitness Club, Swimming Pool, Meeting and Conference Centre, Live Party Nights, Wedding Licence, free parking and free wi-fi throughout the hotel. ... more   less 
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Also Known As:
Village Cardiff Hotel Cardiff
Village Hotel Cardiff Wales

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