I had lots of problems during my stay in this apartment, which I reported to Sian Reynolds and she promised me someone whould contact me soon and talk about what had happened (refused to give me phone number to someone who would deal with my complaints though).
We checked in to studio (although it was 14.20, no receptionist there), where we shortly discovered the toilet was not clean and cooker also showed no signs of cleaning. Dust everywhere. I called Sian and she moved us to another studio, which supposed to be "spotless". The problem repeated: dirty, disgusting toilet and dust. I was furious, but I made decision to clean it myself as I thought that it was the same housekeeper who "cleaned" all the rooms, so there will be no difference between them all. Not until late (around midnight, when we were going to sleep) we found out that also linens were not changed and were stained with period!!! The sheet was crushed, which was yet another proof housekeeper did not bother to change it!!! On top of that there was no hot water, so we could not take a shower! Nobody turned the hot water on before our arrival and there was instruction anywhere for us to help ourselves (also no clear sign on the switch, which one turns the hot water on). Next day (my partner's birthday!) we were both without shower, very upset, going on out trip outside Cardiff. We called Sian and she promised to turn the water on for us. When we came back, the water was not hot, but only very warm - I tried to take a shower and after 5 minutes ended up rinsing myself with freezing cold water!!! And there was no hairdryer in the studio! Next day we complained again, Sian came over and showed us where was the switch and promised the hot water would be ready "in couple of minutes". 2 hours it took us to get properly hot water under shower. I would like to highlight that they call themselves 4* apartments (no hairdryer?!!).The last thing: they tried to charge me for the apartment before arrival using my card details which were used by me only for booking! That attempt was not authorized!
After coming back home I sent an e-mail to Max Hotels, which Meridian Apartments are part of and got most disgusting and twisted answer back: Mr Murad Vassib made me a liar, who messed up everything herself and now was trying to pull them for some money! I was "kindly" offered next stay half price!!!
I am very easy-going person and I hate complaining, but my short stay in Cardiff was a total hell! I had only problems during my stay in that studio and I wanted financial recompensaton for what has happened to me. They destroyed my experience of staying in Wales for very important occasion - and this is what makes me really angry and disappointed...
P.S. For some reason the webside I booked this apartment through did not publish my review...
- Also Known As:
- Meridian Terrace Serviced Apartments Hotel Cardiff
- Meridian Terrace Serviced Apartments Cardiff, Wales