Recently stayed. Had major difficulty finding the building, as no obvious signage. Strongly recommend management provide CLEAR directions to finding the building. mentioning " located beside Radisson BLU Hotel" would be an obvious start!
Location very central. however, the building is positioned between extensive building work to the front & railway lines that run for most hours of the day & night.
Lifts intermittently worked, with fire escape partially blocked each day of my stay by large linen trollies. No effort made to conceal these eyesores!
Reception staff bearing on useless & lacked insight in providing customer service. Simple issues e.g. entering after-hours & returning keys on departure unnecessarily awkward.
Had to change room during visit as, 1. no hot water, despite reporting it and having system "re-booted" 2. Fridge: unhygenic, with freezer fully defrosted & water everywhere. 3. Poor level of cleaning clearly evident especialy around & under sofa area. Previous customer's dirt still in situ. New room provided was clean and had hot water!!!. In summary, too noisy, customer service a low priority, poor hygiene standards and poor health & safety culture. Best avoided.
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- Also Known As:
- Meridian Terrace Serviced Apartments Hotel Cardiff
- Meridian Terrace Serviced Apartments Cardiff, Wales