I stayed here with my partner who was in Cardiff for business meetings. The location is quite convenient and is close enough to both the Cardiff Bay and the central shopping areas. Suite was serviceable although not particularly exceptional. Use of the fitness centre was a bit of a hassle as I had to register with the reception each time. The actual fitness centre itself was tiny, with only 4 cardio machines. The breakfast buffet is quite good.
My core complaint is related to the service, which I found to be inconsistent and frustrating at times.
On the morning of May 9, 2011, I went to the concierge desk to find a map before starting a day of sightseeing. There was noone at the counter so I asked the reception for a map. She was unable to locate one for me and after some searching, she gave up and simply apologized. Because it was only 7am in the morning, and the tourist office did not open its doors until 9:30am, I was left to roam the area for 2 hours without a map.
On May 11, 2011, my partner left his laundry for dry cleaning with reception at around 7:30am. We did not receive our items back the same day, so we went to the reception desk the next morning, where we were told to go back to our room and wait for a callback. We waited 15 minutes and received no callback, so we called reception again. They sent someone to our door but he appeared to have no idea what had happened, so we had to explain our situation for the third time. Once again we were told to wait for further information. With all his items in dry cleaning, my partner had to go to the day's meetings with his clothes from the previous day. Needless to say, we were quite frustrated with this experience. Not only were the laundry items not returned the same day, we had to follow up repeatedly to get answers. There was no explanation nor apology.
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- Also Known As:
- Radisson Blu Hotel, Cardiff Hotel Cardiff
- Radisson Blu Hotel, Cardiff Wales