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“Lost touch with hospitality.”

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Radisson Blu Hotel, Cardiff
Ranked #9 of 74 Hotels in Cardiff
Certificate of Excellence
GreenLeadersBronze level
Stockholm, Sweden
Level 6 Contributor
411 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
“Lost touch with hospitality.”
Reviewed 8 July 2013

Stayed again at the Radisson Blu in Cardiff. The previous stay was the first year they were open. Then there were some start up issues so I was hoping for an improvement.
The Front Desk is what gives me the first impression of the hotels feel towards hospitality.
In this case I arrived by car, and, as there was no place to stop and unload, We pulled into the hotel's garage entrance, only to be met by a sign telling me the garage was full. So I left the car there and went into the hotel and approached the Front Desk with the problem. When trying to explain the situation no apology was given, and I was without options told to park across the street in the shopping centre parking. How to get to the shopping centre garage was not explained, nor the cost or about the limitation in access to the vehicle. The lack of sufficient parking in a newly built business hotel seems to have severely overlooked by somebody, and the hotel could have made an arrangement with the shopping centre to allows guests to park there without having to pay the outrageous rates charged. I mentioned this to the Front Desk who seemed indifferent to the problem.
The room we were given was not clean and the mildew along the edges of in the bathtub were evidence that the cleaning was insufficient.
We were assigned the room next door and offered a pair of vouchers for a glass of wine as compensation. Only later did we discover that the cleaning in the new room was also insufficient, but showed itself in different places.
Sadly the lack of happy faces and general interest in guest well being was below average. When you travel for several days, as we had, it is that small attention to detail that makes the difference. Radisson Blu in Cardiff did not deliver.

Room Tip: Shortage of parking. Either arrive very early, or don't arrive by car.
See more room tips
  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tord E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jens H, General Manager at Radisson Blu Hotel, Cardiff, responded to this review, 9 August 2013
I am very disappointed and surprised to read your review. We want all of our guests to have a wonderful, relaxing stay and all of our staff are passionate and well trained. It appears that on this occasion we didn’t meet your expected standard of experience and that is deeply regrettable.

It is true that we have a limited car park but there are many other options in the city centre that many of our guests choose to use. All of these are options are within a short walking distance from the hotel

Your comments on the cleanliness of your room are very concerning. Our housekeeping staff are trained to the highest standard and again are passionate about their work. I will investigate this to insure standards remain high to this vital area of our service.

I appreciate your feedback and I can assure you improvements will be implemented.

Regards,
Jens
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2,362 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (585)
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Portsmouth
Level 2 Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 8 July 2013

This hotel is everything you would expect from a four star hotel and more! The service is out of this world. There is nothing the staff won't do to make your stay as comfortable as possible. The cleaners service your room twice daily, as you get a turn down service in the evenings.
You must get the breakfast if you stay. The buffet had everything you could possibly want and the food was a very high standard.
The location couldn't be better. Directly in the centre of all the shops/bars/restaurants and with reasonably priced parking. What more could you want? Very good value, first class hotel.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jens H, General Manager at Radisson Blu Hotel, Cardiff, responded to this review, 9 August 2013
It is fantastic to hear you would recommend us and that the service you received was ‘out of this world’. We have wonderful staff here at the hotel and they care about our guests passionately to ensure a high level of satisfaction is achieved throughout their stay with us.

Thank you also for enjoying our Super Breakfast Buffet and the excellent selection available.
We are so lucky with our city centre location with our guests being able to enjoy being so close to many of Cardiff’s popular places to visit.

I hope you visit Cardiff again soon as we would be delighted to have you back staying with us.

Regards,
Jens
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hobart, Australia
Level 6 Contributor
125 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed 6 July 2013

Needless to say the Radison chain maintains its sometimes quirky,,but well run, modern hotels. (my earlier comparison was with their hotel in Bucharest - and I looked forward to comparing it with this one - I was not disappointed).
My room was 301 on a corner that overlooked an intersection, and the start of the most modern downtown area. The suite had enormous picture windows, enhanced by double glazing. One could enjoy the panoramic views without any intrusion whatsoever of street noise.
The room in itself was most comfortable and smart with all necessary features available. The bed was exceptionally comfortable. A safe and iron/board were also provided.
The breakfast room was spacious and an excellent buffet was available. The staff worked pleasantly and efficiently around and with clients.
I would most certainly stay there again, and also be further encouraged to continue to try other Radison Blu chain hotels.

  • Stayed June 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tastony2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jens H, General Manager at Radisson Blu Hotel, Cardiff, responded to this review, 9 August 2013
I am so glad you enjoyed your stay with us. You have shared great detail about your room which I appreciate greatly and I’m sure other TripAdvisor users will also. It is pleasing to see you enjoyed all areas of the hotel including the breakfast room which is a popular choice for our guests as they enjoy their morning Super Breakfast Buffet.

Your comment on staying with us again is great to hear and I’m sure our Radisson partner hotels would love to have you stay with them also.

Thank you for the great review.

Regards,
Jens
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Level 2 Contributor
3 reviews
Reviewed 6 July 2013 via mobile

The hotel is modern and very central to the central shopping district of Cardiff. Staff were very friendly and efficient. Our room was very spacious and comfortable. Free wi-fi. Bags were delivered quickly. Also within walking distance to the superb Cardiff Castle and Millennium Stadium.

Stayed July 2013
Helpful?
Thank Jan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jens H, General Manager at Radisson Blu Hotel, Cardiff, responded to this review, 9 August 2013
It is wonderful that you have mentioned and appreciated our excellent city centre location. So many of our guests choose to stay with us because of this and enjoy the fact they are within walking distance of many of Cardiff’s visitor attractions, bar and restaurants. I’m also pleased you enjoyed the quality of service you received and the Free hotel Wi-Fi. We look forward to seeing you again soon.

Regards,
Jens
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leeds
Level 4 Contributor
28 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 4 July 2013

Good hotel, often use this when on business in Cardiff - rooms are good spacious and modern with all that you need. Worth staying in over the Marriot - they have a same gym if you want to work out with a couple of machines. Bar area is good and staff attentive enough. breakfast nice - big buffet so you can eat lots or a little reasonable rates too

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AnthonyMLeeds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jens H, General Manager at Radisson Blu Hotel, Cardiff, responded to this review, 9 August 2013
Thank you for your positive review. I am glad you enjoyed your spacious room and the modern design throughout the hotel. It is always great when a guest enjoys the many facilities at the hotel so I am pleased that you took time to appreciate our Gym and hotel Bar. We are also very proud of our Super Breakfast Buffet and the wide variety of choices available.

I am really happy with your comment on my attentive staff. They work so hard and take great pride in the quality of customer service. We would love to see you stay with us again soon.

Regards,
Jens
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Barnstaple, United Kingdom
Level 5 Contributor
58 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 3 July 2013

On our tour of Britain and Ireland by coach with 33 Australians, we 2 Brits descended on this hotel on 23rd June '13. It is the 16th hotel on our trip and is, without doubt, the best. Our room (509) is on the fifth floor and is to one side of the hotel with side views to the street.It is tastefully decorated in cream with a patterned blue carpet and maroon furniture. There is a couple of comfortable chairs and a modern glass topped desk. The room has a huge bed with a soft to firm mattress which gave the best nights sleep so far. The bathroom is done out with grey tiles and has a fitted shower over the bath with a glass splash screen. Toiletries with soap bars are provided.The breakfast was standard fare, hot and plentiful. Tea and coffee was provided in pots to the table. A very nice but short stay. As we were with a group I do not know the cost therefor VFM?

  • Stayed June 2013, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank emmydeeinhq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jens H, General Manager at Radisson Blu Hotel, Cardiff, responded to this review, 9 August 2013
I am delighted you stayed with us as part of your coach tour around the UK and thank you for giving us a great review. You have shared great detail of your room and the hotel which I’m sure will help other TripAdvisor users. We feel we offer excellent value for money which is greatly appreciated by many of our guest especially with our city centre location.

I very much hope you will stay with us if you visit Cardiff again.

Regards,
Jens
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Carmarthen, United Kingdom
1 review
Reviewed 2 July 2013

fantastic Suite, quite room with a comfy bed and Pillows. Nice extra touches to the room coffee machine, fluffy towels . Modern deco. Very friendly staff through out the hotel. Good food especially the breakfast. Will not hesitate to book again. Location right opposite John lewis. Great!

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Judith G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jens H, General Manager at Radisson Blu Hotel, Cardiff, responded to this review, 5 July 2013
Thank you for your top marks review. You make great points about the quality and comfort of your room and the many amenities included to make your stay an enjoyable one. It is also pleasing you enjoyed our food and especially our ever popular Super Breakfast Buffet which offers excellent choice to our guest.

I do hope you book with us again soon.

Regards,
Jens
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Radisson Blu Hotel, Cardiff

Property: Radisson Blu Hotel, Cardiff
Address: Meridian Gate Bute Terrace, Cardiff CF10 2FL, Wales
Phone Number:
Region: United Kingdom > Wales > Southern Wales > Cardiff
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Green Hotel in Cardiff
#6 Luxury Hotel in Cardiff
#7 Romantic Hotel in Cardiff
#8 Business Hotel in Cardiff
#14 Family Hotel in Cardiff
Price Range (Based on Average Rates): £
Hotel Class:4 star — Radisson Blu Hotel, Cardiff 4*
Number of rooms: 215
Reservation Options:
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Also Known As:
Radisson Blu Hotel, Cardiff Hotel Cardiff
Radisson Blu Hotel, Cardiff Wales

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