Stayed again at the Radisson Blu in Cardiff. The previous stay was the first year they were open. Then there were some start up issues so I was hoping for an improvement.
The Front Desk is what gives me the first impression of the hotels feel towards hospitality.
In this case I arrived by car, and, as there was no place to stop and unload, We pulled into the hotel's garage entrance, only to be met by a sign telling me the garage was full. So I left the car there and went into the hotel and approached the Front Desk with the problem. When trying to explain the situation no apology was given, and I was without options told to park across the street in the shopping centre parking. How to get to the shopping centre garage was not explained, nor the cost or about the limitation in access to the vehicle. The lack of sufficient parking in a newly built business hotel seems to have severely overlooked by somebody, and the hotel could have made an arrangement with the shopping centre to allows guests to park there without having to pay the outrageous rates charged. I mentioned this to the Front Desk who seemed indifferent to the problem.
The room we were given was not clean and the mildew along the edges of in the bathtub were evidence that the cleaning was insufficient.
We were assigned the room next door and offered a pair of vouchers for a glass of wine as compensation. Only later did we discover that the cleaning in the new room was also insufficient, but showed itself in different places.
Sadly the lack of happy faces and general interest in guest well being was below average. When you travel for several days, as we had, it is that small attention to detail that makes the difference. Radisson Blu in Cardiff did not deliver.
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- Also Known As:
- Radisson Blu Hotel, Cardiff Hotel Cardiff
- Radisson Blu Hotel, Cardiff Wales