We stayed last night for my husbands birthday and booked a business class room on the basis of the business benefits ( complementary drinks and canapés between 6-8).
When we arrived we decided to have lunch and a few drinks in the bar, one girl was working and seemed to be new, she was very nice but kept having to leave the bar to get help to work the till or to make drinks. After lunch we ordered cocktails and again the waitress had to go get help, the other barman then was back and fore for at least 15 mins until they advised they didn't have the stuff to make the cocktail, we ordered others and again this took an age.
Later at the business lounge we were expecting better service and were looking forward to per dinner drinks and canapés, instead we were told we could only have house wine, soft drinks and half pints of becks, the canapés were pretzels and a mound of blue cheese on Melba toast with olives! Plus we weren't offered knives nor napkins to eat them - massive let down and so glad we were going elsewhere!!
We had breakfast in our room which to be fair was nice but housekeeping tried to come in twice before 10am even after we said no??
When checking out we mentioned this to the lady on the desk who was very apologetic for service received during our stay and kindly removed the parking fee from our bill.
Overall was really disappointed in this hotels service and services, wouldn't stay again!
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- Also Known As:
- Radisson Blu Hotel, Cardiff Hotel Cardiff
- Radisson Blu Hotel, Cardiff Wales