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“V.Good Hotel”

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The St. David's Hotel
Ranked #16 of 76 Hotels in Cardiff
Certificate of Excellence
Wirral
Level Contributor
64 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
“V.Good Hotel”
4 of 5 bubbles Reviewed 22 June 2014

Great stay only fault is the place is starting to look a little dated
Staff were excellent and the valet parking and concierge is a bonus
Stayed in a suite which wasn't the best but had the benefit of two balconies overlooking Cardiff Bay
As a recommendation also visited the nearby restaurant in Pentrath called Pier which was outstanding and highly recommended
Would defo stay again

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank GoodyWirral
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StDavidsH0tel, General Manager at The St. David's Hotel, responded to this review, 26 June 2014
Thanks for taking the time to post a review and I am pleased that you enjoyed your stay. Your kind comments have been passed on to the team and are much appreciated.

We look forward to welcoming you back.

Kind regards.
Andreas Maszczyk, General Manager
The St David's Hotel & Spa
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3,619 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (832)
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Bournemouth-UK
Level Contributor
39 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 bubbles Reviewed 22 June 2014

I'm very pleased to say that my experience of this hotel is limited to a brief visit for drinks overlooking the bay. 5 Star hotel it may be but the price they charged for drinks was absolutely outrageous. Lovely views over the bay area and the bar staff were excellent but quite frankly to be charged £10.95 for a glass of wine is nothing short of daylight robbery...or, as the old saying goes "...at least Dick Turpin had the decency to wear a mask". Talk about taking people for a ride.

Sorry St David's - I enjoyed my drink but this would be the last place I would ever recommend to anyone else and it's certainly one place I won't be coming back to.

  • Stayed June 2014, travelled with family
    • Value
    • Service
Helpful?
2 Thank Rob-Lyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StDavidsH0tel, General Manager at The St. David's Hotel, responded to this review, 26 June 2014
Thank you for your comments which I have had the opportunity to investigate. A glass of wine in our Tempus bar starts at £4.25 and depends on the bin and the size of the glass. A glass of wine costing the amount you paid was for a large glass of a specific bin.

I hope we have the opportunity to welcome you back in the future.

Kind regards.
Andreas Maszczyk
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 22 June 2014 via mobile

Beautiful hotel. We stayed 2 nights, did not have food in the hotel but had an afternoon tea (tip: don't have lunch, fill up at breakfast and return for afternoon tea at 3, you won't want an evening meal either!). Staff really pleasant and the whole hotel clean and tidy. Spa lovely too, but there is a VERY nasty step up to and down into the ladies showers (don't know if this is the case in the mens!) it's tiled and the same colour as the floor tiles, there's no warning signs and my Mum tripped and fell onto the glass shower enclosures. It's a wonder she wasn't more than just badly bruised on her arm. She didn't want to complain though. Only other issue was room service just before we left - simply wanted a lemonade after a funny turn and it took 40mins+ to arrive and after a call down to query where it was. Then the chap waited for a tip! As for the £15 parking we planned ahead and got the train into the bay and walked - it's a bit longer than we expected and at least it was dry, but perhaps a taxi from Central wouldn't cost the £30 we would have paid in parking? Just a thought.
Stunning hotel though and would definitely return.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Amber16ratm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StDavidsH0tel, General Manager at The St. David's Hotel, responded to this review, 26 June 2014
Thank you for your review. I am delighted you are planning your next trip back to us however I am terribly sorry to hear your mother had a fall and I do trust this was reported to staff accordingly, and that she is now fully recovered.

Your afternoon tea recommendation is much appreciated and your kind comments have been passed to the team.

A warm welcome awaits your return.

Kind regards.

Andreas Maszczyk
General Manager
The St David's Hotel & Spa
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Lancashire, United Kingdom
Level Contributor
35 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 bubbles Reviewed 22 June 2014

We booked a one-night Saturday stay in a Master Suite, with extra for breakfast. The room was excellent in terms of size and layout, with views over the bay in all directions. The bathroom was a generous size also. Overall the hotel seemed a little dated (late 90's) and is in need of a revamp. Some of the furniture in the room or the walls were dirty and could do with a little more care and attention from the hotel.

The food for dinner was good (we ate in our room), but I found breakfast a little less good quality (the meat and sausage seemed cheap) but the pastries and other elements were good.

Finally, when you have spent £170 on a one night stay with breakfast I feel slightly annoyed to pay £15 to park.

Room Tip: Go for the best you can afford, for the difference the Master Suite is worth it.
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Haburiboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StDavidsH0tel, General Manager at The St. David's Hotel, responded to this review, 26 June 2014
Thank you for your review and I am delighted you enjoyed the room and location of our hotel.

Your further comments have been noted and your feedback is appreciated.

We hope to see you again soon.

Kind regards.

Andreas Maszczyk
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warwick, United Kingdom
Level Contributor
164 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
5 of 5 bubbles Reviewed 21 June 2014

Once you get passed the ugly exterior, this is a great hotel. It is clean, uncluttered and spacious and this is reflected in the rooms. Our room had a splendid view of the Bay and we could have sat there for hours just looking out through the huge window. Very restful. The bed comfortable and the AC worked well. The bathroom was similarly clean, uncluttered and spacious. Complimentary drinks-making and toiletries were replenished next day.
Best of all are the staff - as everyone says, they are all very professional - friendly, courteous and very, very helpful.
We didn't dine in the hotel, but breakfast (waiting staff were great) was only average with over-cooked and tasteless sausages and bacon, and under-cooked tomatoes - hardly worth £12 (although the orange juice and coffee were better than the average hotel breakfast). Late lunch (a bar meal) was a forgettable (I hope) steak and ale pie - the meat was dry and overcooked and drowned in a tomato-flavored gravy (couldn't taste the steak or ale). It did make us glad that we had dinner elsewhere.
Our biggest niggle (like many others) is the disgraceful £15 per night car parking fee.
We'll certainly go back for the location, the ambience and the staff - in spite of the food and car parking.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TheLesserMerlin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StDavidsH0tel, General Manager at The St. David's Hotel, responded to this review, 22 June 2014
Thank you for your review on your recent stay with us. Firstly, may I express my sincere apologies if your expectations were not met in regards of your lunch please rest assured I will address this with our Head Chef to improve the recipe. However it was encouraging that all staff you came in contact with was professional and courteous throughout your stay. We look forward to your return in the near future.

Kind regards.
Andreas M. Maszczyk.
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Mirissa, Sri Lanka
Level Contributor
46 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 21 June 2014 via mobile

I had a spa package bought for me as a surprise. I had a facial treatment and my boyfriend had a body massage. Both treatments were amazing and the staff were very friendly. My skin felt amazing after the facial but then I came out in a rash all over my face which lasted a few days. It must have been an allergy to the products but this isn't the spa's fault and couldnt have really been prevented as I wasnt aware I had allergys.
we enjoyed hot drinks relaxing with views over the water before enjoying the pool and spa facilties. The day ended with dinner in the restaurant, which was beautiful. A great gift.

  • Stayed February 2014
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nata1ie1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StDavidsH0tel, General Manager at The St. David's Hotel, responded to this review, 22 June 2014
Thank you for your review on the Marine Spa. I am pleased to read that you spa day exceeded your expectations. I do hope you are feeling better since the rash has developed on your skin. We look forward to your return in the near future.

Kind regards
Andreas M. Maszczyk.
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Dalkeith, United Kingdom
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 20 June 2014

Just had the best time in this fantastic hotel everyone down from managers to cleaners waiting staff absolutely great helpful and genuine !
Would go back in a heartbeat
Thank you Michele and her team for your hospitality

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nunontherun_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StDavidsH0tel, General Manager at The St. David's Hotel, responded to this review, 22 June 2014
Thank you for your review on the St. David’s Hotel & Marine Spa. I am delighted your stay here was so enjoyable. Thank you for your special mention I will of course share this with our team. We look forward to your return in the near future.

Kind regards.
Andreas M. Maszczyk.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The St. David's Hotel

Property: The St. David's Hotel
Address: Havannah Street, Cardiff CF10 5SD, Wales (Formerly The St. David's Hotel & Spa)
Phone Number:
Region: United Kingdom > Wales > Southern Wales > Cardiff
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Cardiff
#9 Luxury Hotel in Cardiff
#13 Business Hotel in Cardiff
#17 Romantic Hotel in Cardiff
#21 Family Hotel in Cardiff
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The St. David's Hotel 5*
Number of rooms: 142
Official Description (provided by the hotel):
The St. David's Hotel is situated on the waterfront of Cardiff Bay. Dynamic and contemporary in style, the hotel incorporates an impressive floor-to-ceiling, glass-backed atrium that provides a vision of space and natural light. All bedrooms have private balconies and waterfront views. Just five minutes from the centre of Cardiff, St David's Hotel is adjacent to Mermaid Quay with a wide range of entertainment including The Wales Millennium Centre. ... more   less 
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Also Known As:
St. David`s Hotel Cardiff
St Davids Hotel Cardiff
Cardiff St Davids Hotel
St Davids Cardiff
The St. David's Hotel Cardiff, Wales

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