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“Sunday Special”
Review of Hilton Cardiff

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Hilton Cardiff
Ranked #8 of 73 Hotels in Cardiff
Certificate of Excellence
GreenLeadersPlatinum level
Wales
Level 6 Contributor
135 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
“Sunday Special”
Reviewed 23 December 2011

Stayed recently on Sunday special Hotel in lovely position overlooking Castle. Upgraded to executive room and view over winter wonderland room very comfortable but stayed with friends who hadnt upgraded and couldnt see any difference in room. But with upgrade could use excutive lounge which was lovely and quiet to go for cuppa after walking around town and go for canapes and drink before meal. Meal included in price of Sunday special and must say was a wonderful meal and great service one best meals in long time. Only gripe wine very expensive. Will definately stay again when in Cardiff.

Room Tip: Stay in executive room
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  • Stayed December 2011, travelled as a couple
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Helpful?
Thank paul409
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Cardiff, United Kingdom
Level 3 Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 23 December 2011

My husband and I stayed overnight at the Hilton, Cardiff on Friday 19 December and had a great time.

The room was excellent, the bed was huge as was the bathroom. It was also very clean.

The breakfast again was excellent, there was a varied selection of hot and cold foods and the service was very good.

We enjoyed our stay, and would definately choose the Hilton again if we stay over in Cardiff.

  • Stayed December 2011, travelled as a couple
    • Value
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Helpful?
Thank CathJules
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monmouth, South wales
Level 3 Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 19 December 2011

We stayed at the Hilton as my girlfriend and I had tickets to see a Oliver in Cardiff bay. The night was seen by many as black Friday and therefore the hotel and Cardiff itself was very busy with Christmas work do's. This may have had an impact on some things at the hotel.

Checking in and the valet parking made this simply however can be a little un-nerving handing your keys to your car over and seeing it disappear somewhere not to be seen until you checkout. also means that you have to wait around for your keys and I am not sure how you would go about getting anything out that you may have left in the car these things were not explained.

The room was a King Executive Room and was large with a very comfortable huge bed. large bathroom with walk in shower and also a bath. I did notice the carpets could probably have had a better clean and there were a few scuff marks about and a sealed crack in the shower basin. However all in all not to bad, simply you expect more when you are in one of the more expensive rooms.

Access to the executive lounge was available. nice view I must say that the breakfast was just right. It was a buffet breakfast with all the cereals Coffey tea orange juice toast croissants ect. Also bacon and scrambled egg . couldn't fault it.

having watched the show we returned to a hotel bar. I did have to wait quite a while to be served as the staff were over stretched and I could clearly see two managers stood have a good old chat while people were waiting and a glass was broken on the floor, bar staff simply to busy to clean it up.

the hotel has only 3 lifts two at the front and one tucked away, this was a problem as you would have to wait 2 or 3 minutes for a lift. I could not understand how a purpose built hotel that was built only some 13 years ago only had three lifts ?

the hotel fitness suit was good and the swimming pool was very nice 20 meters so you could do good lengths a jacuzzi, steam room and sauna.

overall the stay was good and relaxing. If comparing it to hotels abroad of a similar rating it needed refreshing however all in all a relaxing stay. staff were friendly and helpful.

I would say you don't get much more to staying a some slightly less expensive hotels in the area the executive lounge is about all the extra you get if you pay for it.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank w1paulo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cornwall
Level 4 Contributor
39 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 15 December 2011

Stayed at the Hilton to take our disabled daughter christmas shopping in November. Staff extremely helpful and friendly. Rooms ideal in size and accessability, well adapted for disabled use. Comfortable and clean, breakfast excellent could fault hotel or staff. We will definately return.

  • Stayed November 2011, travelled with family
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    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Drekkly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brecon, United Kingdom
Level 6 Contributor
418 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 168 helpful votes
Reviewed 11 December 2011

We stayed at the hotel for a second time within about 3 weeks. After our first visit, I wrote to the hotel complaining about the temperature of the swimming pool. The reply offered us an upgrade to address some of our concerns but carefully sidestepped the issue of the pool temperature. What is the point of having a swimming pool if it is too cold to get into? The pool is not a competitive swimming location, it is meant for leisure, it was largely unused during both our stays, one can but wonder why. We have stayed in many hotels in the UK and the pool was by far the coldest we have encountered. As we select a hotel largely on the basis of it having a pool, it is incredibly infuriating when said pool is unusable. It was 27.7 degrees celsius on our last visit, the minimum it needs to be is 30 degrees.

Room Tip: ask for a view of the Castle
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  • Stayed December 2011, travelled as a couple
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank G_EvansWales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neath, United Kingdom
Level 4 Contributor
36 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 10 December 2011

The hotel is situated next to the castle on Cardiff. The room we had was on the opposite side to the castle but it was quite and we had a good nights sleep. Good sized room even though we were in the cheapest ones. This was a nice hotel and the breakfast was and extra £12.50 but was buffet style with a good choice. Bathroom was not as clean as it could be around the shower cubicle.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Derek T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milford Haven, United Kingdom
Level 5 Contributor
77 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 9 December 2011

We treated ourselves to a luxury break and used Avios vouchers to stay room only at the Hilton, Cardiff. We selected the hotel due to its 5 star basis, its location to the city centre, valet car parking and leisure facilites. We usually pick B&B's but as it was both our birthdays and we were using Avios vouchers, we pushed the boat out.
We almost did not choose the hotel as we thought it may be too 'posh' but we found the whole experience very friendly and comfortable. The valet parking at £19 per 24hrs was well worth it. We arrived in Cardiff early and were allowed to book in as our room was ready at 12 noon (rather than 3pm) which was a real bonus.
The room on the third floor was compact. We did not have a view as such and we were not aware of a themostat in the room (the windows did not open). The bathroom was lovely and large (almost bigger than the room). Our only negative comments were the fact the carpet had not been hoovered and was visually dirty, all the brochures and information leaflets in the room were tatty and worn and the frugal supply of tea bags (only two).
The leisure facilities were great and very clean and well managed. I did feel the hotel was more of a 4 star standard.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cariad89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Cardiff

Property: Hilton Cardiff
Address: Kingsway, Cardiff CF10 3HH, Wales
Phone Number:
Region: United Kingdom > Wales > Southern Wales > Cardiff
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Cardiff
#2 Spa Hotel in Cardiff
#5 Luxury Hotel in Cardiff
#11 Business Hotel in Cardiff
#12 Romantic Hotel in Cardiff
#13 Family Hotel in Cardiff
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hilton Cardiff 4*
Number of rooms: 197
Reservation Options:
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Also Known As:
Hilton Cardiff Hotel Cardiff
Hilton International Cardiff
Cardiff Hilton International
Cardiff Hilton Hotel
Hilton Cardiff Wales

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