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“Weekend break in Cardiff”
Review of Hilton Cardiff

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Hilton Cardiff
Ranked #8 of 73 Hotels in Cardiff
Certificate of Excellence
GreenLeadersPlatinum level
Leamington Spa
Level Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Weekend break in Cardiff”
Reviewed 9 January 2012

We stayed in the Hilton Cardiff.Great location, in the heart of Cardiff. The check in was smooth, staff friendly. Asked for a quiet room and had a lovely quiet room overlooking the castle, on the 4th floor. The room was superb, big bed and great bathroom, all clean and lovely.
Breakfast was served until 11am (at the weekend), so we could take advantage of that. All the food was hot, the porridge piping hot ! Lots of choice and the staff were again very attentive and cleared things very quickly.
Check out 12 o'clock, so no rush to leave. All in all a great stay which we can recommend !

Room Tip: Ask for a quiet room because of the location.
See more room tips
  • Stayed January 2012, travelled as a couple
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Helpful?
Thank DutchFlower
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this review, 11 January 2012
Thank you so much for taking the time to write such a lovely review of our hotel.

I am so pleased that you enjoyed your stay and I do hope that you enjoyed the view of Cardiff Castle from your room.It's also great to read that you took advantage of the late breakfast and late check out here at the Hilton.

We do look forward to your next visit to the hotel.

Kind regards
Louisa Stride
PA to General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
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  • Cleanliness
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English first
Dublin, Ireland
Level Contributor
55 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 7 January 2012

Location excellent right in the middle of everything. Rooms super, bed huge and very comfy. Staff are excellent!

  • Stayed January 2012
    • Value
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    • Rooms
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Helpful?
Thank ljh777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this review, 11 January 2012
A big thank you for a great review and such lovely comments with regards to Will and Mark from our Concierge Team.

Looking forward to your next visit to the hotel.

Kind regards
Louisa Stride
PA to General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UNITED KINGDOM
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 5 January 2012

Stayed here in December 2011 for one night.We were celebrating our Golden Wedding Anniversary,and our three children treated us to stay here.As soon as we arrived we were made very welcomed,and in fact we were upgraded to a Superior Suite at no extra charge.The facilities were excellent but we could not make use of them all in one day and night.The hotel is in a prime position to explore Cardiff and the surrounding area .

  • Stayed December 2011, travelled as a couple
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Helpful?
1 Thank David J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this review, 11 January 2012
I am pleased to read that you enjoyed your visit here with us to celebrate your Golden Wedding Anniversary and may I offer you many congratulions !

Thank you for such a fabulous review and I am really pleased to read that you enjoyed your complimentary upgrade and the facilities here in the hotel.

I look forward to your next visit, perhaps to celebrate another anniversary !!!

Kind regards
Louisa Stride
PA to General Manager
Hilton Cardiff
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London, United Kingdom
Level Contributor
382 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
Reviewed 3 January 2012

We decided to spend News Years in Cardiff for the first time.Due to the location of the Hilton (opp the Castle) we felt that it would be ideal base for the main New Year's celebration.We were right and It met most of my expectations!!
The staff were very professional and friendly at all times. The facilities were fairly good and accessible. However, more activities for children should be considered.
As a 5 * hotel, the only major criticism was our room which looked slightly tired. There were worn carpets and some cobwebs on the ceiling. However, once this was mentioned we we able to have a fabulous time in the beautiful city.
Would strongly recommend this hotel!!

  • Stayed December 2011, travelled with family
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Helpful?
Thank debsmillen66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this review, 11 January 2012
Thank you for posting your review following your stay here with us for the New Year celebrations in 2011 !

I would like to say a big thank you for your kind comments concerning our team and the facilities here in the hotel it really was a plesure to read.

I have also noted your addtional feedback and may I thank you for brining this to our attention.

I look forward to your next visit to Cardiff.

Kind regards
Louisa Stride
PA to General Manager
Hilton Cardiff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newport, South Wales
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 December 2011

Excellent,central location. Very friendly and professional staff.Lovely rooms,good leisure facilities. All staff very helpful particularly in executive lounge and leisure. Great breakfast.

  • Stayed December 2011, travelled as a couple
    • Location
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Helpful?
Thank Pauline M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this review, 11 January 2012
It was really great to see your review on here and the fabulous comments concerning the hotel and our wonderful team.

I'm glad that you enjoyed the Executive Lounge and our Livingwell Health Club and you enjoyed your breakfast !

Looking forward to your next visit.

Kind regards
Louisa Stride
PA to General Manager
Hilton Cardiff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oxford, United Kingdom
Level Contributor
176 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed 29 December 2011

I found the Hilton in Cardiff very friendly for a business hotel, with helpful agreeable staff. Checking in and out was flawless, and the room was comfy and well sized with a super shower. The bar was pleasant for a bedtime drink, breakfast excelent and all in all best hotel I have been to in Cardiff. It's also in the perfect location for wandering into the centre. Niggle: why oh why would you provide huge comfy beds and hideous lumpy pillows? But I think this will be my hotel of choice now in Cardiff so will do a quick pillow check next time I check in :)

  • Stayed December 2011, travelled as a couple
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Helpful?
Thank Daenelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane
Level Contributor
655 reviews
105 hotel reviews
common_n_hotel_reviews_1bd8 164 helpful votes
Reviewed 26 December 2011

The hotel is centrally located in a good location and from the moment we arrived and handed our keys to the porter for valet parking, we had excellent service throughout our overnight stay.

The room was spacious, had all the mod cons we needed and up to Hilton's usual standard. There was a separate bath and shower in the ensuite, with the expected range of amenities.

The service in the "Steam Bar" was good, as was their restaurant even though it was pretty busy. The meals were well presented.

Later we noticed that the TV didn’t work so we called Reception and they sent someone up immediately to “fix it” (a cable had simply come out of the TV).

Impeccable service and an enjoyable stay for us.

  • Stayed July 2011, travelled as a couple
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Helpful?
Thank Brissy2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Cardiff

Property: Hilton Cardiff
Address: Kingsway, Cardiff CF10 3HH, Wales
Phone Number:
Region: United Kingdom > Wales > Southern Wales > Cardiff
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Cardiff
#2 Spa Hotel in Cardiff
#5 Luxury Hotel in Cardiff
#11 Business Hotel in Cardiff
#12 Romantic Hotel in Cardiff
#13 Family Hotel in Cardiff
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton Cardiff 4*
Number of rooms: 197
Reservation Options:
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Also Known As:
Hilton Cardiff Hotel Cardiff
Hilton International Cardiff
Cardiff Hilton International
Cardiff Hilton Hotel
Hilton Cardiff Wales

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