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“Not really 5 stars”
Review of Hilton Cardiff

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Hilton Cardiff
Ranked #8 of 73 Hotels in Cardiff
Certificate of Excellence
GreenLeadersPlatinum level
Crawley, UK
Level 2 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Not really 5 stars”
Reviewed 28 February 2012

I just stayed one night for business. The public areas (reception, restaurant etc.) are impressive, but the room really made me question the 5 star listing. The room and bathroom were pretty spacious, but the decor and furniture was really outdated. Even with all the lights on the room was dark. There was a nice large walk-in shower (plus bath) in the bathroom, but again it looked a bit tired and the shower head had plenty of limescale. The bed was comfortable & the room was quiet so I got a good night's sleep.

I was entitled to free Internet access which was supposed to last 24hrs. Unfortunately it kept disconnecting after 30 mins or so. I had to keep switching between wireless & wired to get connectivity. Eventually that stopped working too.

Parking is expensive at £17 but I already knew to expect this. It is £18 if you park for 24hrs in the NCP yourself, so you do save a bit!

Very well situated for the Castle and the shopping centre.
Would stay here again, but don't expect luxury in your room!

  • Stayed February 2012, travelled on business
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Helpful?
Thank Chris001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this review, 29 February 2012
I would like to thank you for taking the time to write a review on our hotel following your most recent visit.

I am really sorry to read your comments concerning our bedrooms and the problems you encountered with the free wifi. May I thank you for bringing this to our attention and we will take your feedback on board to further improve our standards and service to our guests.

I am pleased you enjoyed a peaceful night's sleep and the location of our hotel and I do hope that we will have the pleasure of welcoming you back on a future visit to Cardiff.

Kind regards
Louisa Stride
PA to General Manager
Hilton Cardiff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (674)
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Somerset
Level 4 Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 28 February 2012

This was a very short break with friends and because the men were going to play golf, they dropped us off at the hotel at 9.15 am. I was so surprised when the lady on reception said we could have our room straight away. I know that they weren't full as it was Feb, but was so pleased we were able to have our rooms at such an early time. We weren't happy with our view, so they changed us to a room overlooking the castle and even sent someone up to carry our case.
The food in the restaurant was lovely, we all enjoyed it and there was a huge choice for breakfast. The room was clean and not too dated as others have said and had a very large bathroom with a very spacious shower. We had a lovely stay

Room Tip: Ask for a castle view
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  • Stayed February 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank JanetTaunton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this review, 29 February 2012
I big thank you for your fabulous review.

I am pleased that we were able to accommodate your early arrival and offer you alternative Castle view bedroom. It is also great to read that you enjoyed our famous Hilton breakfast and the food in our Razzi Restaurant.

I do hope that they enjoyed the Golf and perhaps they will play again in Cardiff in the future and you call all come back and enjoy our hotel once again !

Kind regards
Louisa Stride
PA to General Manager
Hilton Cardiff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Penn Yan, New York
Level 3 Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 February 2012

This is the place to stay if you want to be in or near the city center. Initially I was apprehensive about the location being so near the clubs on Greyfriars but there was no need to worry, the Hilton was quiet. We chose a room with a castle view for an additional $10 daily and it was worth it. The executive room offered complimentary breakfast, tea and in the evening cocktails and canapes. All of these treats were located in a lounge with a delightful view of the city. The reception was lovely and the staff were genuinely warm and helpful. The only drawback was the mattresses were a bit more firm than I like. A small price to pay for an overall great experience. I anticipate returning to Cardiff in the summer and will certainly stay at the Hilton again

  • Stayed February 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ml300
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this review, 29 February 2012
Thank you for taking the time to write such a lovely review of our hotel.

I am pleased that you enjoyed the castle view from your executive bedroom and the complimentary canapes and refreshments from our Executive Lounge. It is always pleasing to read such lovely feedback regarding the service from the hotel team and this is something that will be shared.

I have also noted your comments concerning the mattress in your bedroom and please do let us know before your next stay and our Housekeeping team will be more than happy to add an additional mattress topper or cover to the bed.

I look forward to your visit here with us in the Summer.

Kind regards
Louisa Stride
PA to General Manager
Hilton Cardiff
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Arundel
Level 5 Contributor
65 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 21 February 2012

We arrived late one evening and our reception was very friendly and helpful.We found the rooms spotlessly clean and the beds the most comfortable we have ever slept in-there was no noise either.The swimming pool was excellent.Breakfast was superb.When I next go to Cardiff I will stay here again.

  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Arun7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this review, 29 February 2012
It is really great to read your review of our hotel following your recent overnight stay.

It is always pleasing to see that you found our Reception Team to be most helpful and this is something that they take great pride in. I am happy that you enjoyed the swimming pool within our Livingwell Health Club and had a comfortable night's sleep.

We look forward to your next visit.

Kind regards
Louisa Stride
PA to General Manager
Hilton Cardiff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North Somerset
Level 4 Contributor
40 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 21 February 2012

We were fortunate enough to stay in an executive suite and have access to the executive lounge - it was all worth it! Pool & facilites were fab, staff were excellent -nothing too much trouble. Highly recommend, if its in your price range. Only short walk into the city centre and right opposite the Castle with views of the keep and up to Castell Coch! ( Went to see Strictly Live and found some of the celebs were staying here too ;) )

Room Tip: get a room with view of castle!
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  • Stayed February 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Diving-Biking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 20 February 2012

This Hotel is in a great location, spotlessly clean and the service is polite, but that's where the praise ends.
Terrible outdated decor and furniture in the rooms. Tired dark blue curtains with matching pelmet from the 80's. Shower which went from cold to luke warm at best.
I also had some problems getting a missing tv remote control replaced. I had to speak to them 3 times (11am, 4pm & 6pm) before maintenance finally got onto it (They did however leave a bottle of wine as an apology).
There's no free wifi anywhere in the hotel (even McDonald's has free wifi).
On the morning of checkout they pushed the bill for their ludicrously overpriced bar under my door.
I personally found that quite rude.
I hadn't forgotten and don't leave anywhere without settling my bill!
Hilton's are still trading on a reputation they certainly don't deserve any more. Disappointed!

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Whirlygigger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level 4 Contributor
42 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
Reviewed 18 February 2012

I stay at a great many hotels both in the U.K & abroad but this stands out as exceptionally poor. Paid for room inclusive of dinner, bed & breakfast. Food was very poor, (1st course) Scallops for starter were raw both for my wife & myself. (2nd course) My beef main course was good but whilst my wifes fish was ok the rissotto served with it was disgusting & completely inedible. (3rd course) My wifes semifredo was actually solid so not exactly as described, more of an ice lolly and my Creme brule had the consistency of soup & was served with a stale soft biscuit. Drinks are nothing short of robbery (£30+ for wines that would cost you between £4.50 & £9.00 in a supermarket, whilst you expect to pay well over the odds this is just a bad joke) Room was nice but with very poor sound insulation street noise stopped us getting to sleep until gone 2.30am. Breakfast o.k but not great & coffee probably the worst I have ever had. We didn't pay for upgrade to castle view because we know Cardiff well & what you are paying for is actually a view of a few lanes of traffic & a wall that surrounds the castle. Terrible, completely overpriced & a complete rip off.

Room Tip: Try a different hotel
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  • Stayed February 2012, travelled as a couple
    • Value
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Helpful?
2 Thank Grumpydude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Cardiff

Property: Hilton Cardiff
Address: Kingsway, Cardiff CF10 3HH, Wales
Phone Number:
Region: United Kingdom > Wales > Southern Wales > Cardiff
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Cardiff
#2 Spa Hotel in Cardiff
#5 Luxury Hotel in Cardiff
#11 Business Hotel in Cardiff
#12 Romantic Hotel in Cardiff
#13 Family Hotel in Cardiff
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hilton Cardiff 4*
Number of rooms: 197
Reservation Options:
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Also Known As:
Hilton Cardiff Hotel Cardiff
Hilton International Cardiff
Cardiff Hilton International
Cardiff Hilton Hotel
Hilton Cardiff Wales

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